Payments following complaints by members of the public

The request was successful.

Dear Home Office,

The Home Office UK Visas and Immigration website includes some information about ex gratia or "consolatory" payments following complaints by members of the public. The information I can find is here:

https://www.gov.uk/government/organisati...

and here:

https://www.gov.uk/government/publicatio...

Please release the level of payments made under this specific scheme (consolatory or ex gratia payments to members of the public following complaints) for the last two financial years.

Yours faithfully,

Colin Yeo

FOI Requests, Home Office

Thank you for contacting the Home Office FOI Requests mailbox.

The Freedom of Information (FoI) Act 2000 provides public access to
recorded information held by the department.

If you have submitted a valid FoI request, we will acknowledge your
request within 48 hours, and aim to provide the information requested
within 20 working days as specified under the FoI Act

PLEASE NOTE

If you have a general immigration enquiry, or require an update on a
specific case, you should contact UKVI directly, contact information can
be found here:
https://www.gov.uk/government/organisati... and
[1]https://www.gov.uk/visas-immigration

General enquiries should be directed to
[2][email address]  

 

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Communications via the GSi may be automatically logged, monitored and/or
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References

Visible links
1. https://www.gov.uk/visas-immigration
2. mailto:[email address]

FOI Requests, Home Office

Thank you for contacting the Home Office with your request. This has been assigned FOI Ref 33471. We will aim to send you a full reposnse by 09/12/2014, which is Twenty working days from the date we received your request.

If you have any questions please do not hesitate in contacting us

Thank you

FOI Requests
Home Office

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VSD - FOI Enquiries, Home Office

1 Attachment

Dear Sir,

 

Please find attached the reply to your FOI enquiry.

 

Kind regards

FOI Team

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.