Dear Transport for London,

Can you let me know for the latest practical period (3 months or 1 year is fine) what proportion of payments to TfL are made by:
Cash
Card
Contactless
Apply Pay
Any other relevant methods.

Many thanks,

Rob Blackie.

FOI, Transport for London

Dear Mr Blackie

 

Our Ref:         FOI-1049-1718

 

Thank you for your e-mail received on 2 August 2017 asking for information
about payments made to TfL.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information (FOI) Act and our information access policy. 

 

Unfortunately, from the description provided, we are unable to identify
the information you require. To enable us to assist with your request
could you please confirm whether you are enquiring about payments from
fares – i.e. methods of payments for fares on the London Underground etc.
Please provide a more detailed description of the information you are
seeking together with any other details you think might help us locate the
information you require. If

 

The FOI Act allows you to request recorded information held by Transport
for London (TfL). There are limits on the time that TfL are required to
spend determining whether TfL holds the information you are requesting and
the time spent locating, retrieving and extracting it. Therefore you
should identify the information that you want as clearly and concisely as
you can, specifying the types of document that you are looking for. You
might also consider limiting your request to a particular period of time,
geographical area or specific departments of TfL.

 

Although your request can take the form of a question, rather than a
request for specific documents, TfL does not have to answer your question
if it would require the creation of new information or the provision of a
judgement, explanation, advice or opinion that was not already recorded at
the time of your request.

 

Please note that the 20 working day deadline for responding to your
request will depend on when we receive satisfactory additional
information to help clarify your request.  

 

If we hear nothing further from you by 24 August 2017 your response will
be treated as a new request.

 

In the meantime, if you have any queries or would like to discuss your
request, please feel free to contact me.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

 

 

 

show quoted sections

Thanks very much for your reply and apologies for the lack of clarity.

Yes I do mean payments for fares - I'd like to understand what proportion of these payments happens via different methods.

Yours sincerely,

Rob Blackie

FOI, Transport for London

Dear Mr Blackie

Our Ref: FOI-1049-1718

Thank you for your e-mail clarifying your request for information about payment statistics.

Your request will be processed in accordance with the requirements of the Freedom of Information Act and our information access policy.

Your request will be processed by TfL, the Greater London Authority and its subsidiaries to provide you with a response in accordance with the Freedom of Information Act and our information access policy.

A response will be sent to you by 4 September 2017. We publish a substantial range of information on our website on subjects including operational performance, contracts, expenditure, journey data, governance and our financial performance. This includes data which is frequently asked for in FOI requests or other public queries. Please check http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

We will publish anonymised versions of requests and responses on the www.tfl.gov.uk website. We will not publish your name and we will send a copy of the response to you before it is published on our website.

In the meantime, if you would like to discuss this matter further, please do not hesitate to contact me.

Yours sincerely

Gemma Jacob
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

[TfL request email]

show quoted sections

FOI, Transport for London

1 Attachment

Dear Mr Blackie

 

Our Ref:         FOI-1049-1718

 

Thank you for your e-mail received on 2 August 2017 asking for information
about payments made to TfL.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm we hold some of the information you require. You asked for:

 

Can you let me know for the latest practical period (3 months or 1 year is
fine) what proportion of payments to TfL are made by:

·         Cash

·         Card

·         Contactless

·         Apply Pay

·         Any other relevant methods

 

Please note that there are some limitations with the data we have
available. Some of the payments we receive are via Train Operating
Companies, and we have no record of whether those tickets were payed for
in cash or by bank card.

 

Other payments are from Oyster Ticket Stops (newsagents, etc where
customers can buy Oyster season tickets and Pay As You Go top-ups). We
believe most of these are paid for in cash, but we cannot provide a
breakdown. We are also unable to break down payments by customers using
mobile devices to travel (i.e. break them down by Apple Pay, Android Pay
etc.).

 

In terms of the analyses available, some of the data we have is in terms
of transactions, some in terms of journeys, and some in terms of receipts.

 

You may not find the number of transactions of any particular interest, as
it is not necessarily indicative of the amount of travel. In the following
table, one transaction using cash (for example) could relate to a top-up
just sufficient for a single journey, whereas one transaction using a
credit card (for example) could relate to the purchase of a top-up that
might cover 15 or more journeys.

 

Number of Oyster PAYG top-ups by Payment Method (direct to TfL, rather
than to newsagents etc.)

 

Other
Credit Debit (including
12 months Cash Card Card Cheque payment Total
starting using
July 2016 mobile)
Total for
the year 129,403,702 61,611,432 6,840,428 224,597 12,573,251 210,653,410
Proportions 61.4% 29.2% 3.2% 0.1% 6.0% 100%

A better guide to what you are looking for is this breakdown by journey,
as this is closely related to how much is spent overall using different
payment method. However, the following analysis available is only for
Underground, and does not distinguish between cash and card purchases.

Number of journeys (000) on the Underground by Payment Method

 

12 months Oyster Contactless Payment Card Contactless
starting July journeys (CPC) journeys mobile device Total
2016 journeys
Total for the 1,159,080 253,358 20,790 1,433,228
year
Proportions 80.9% 17.7% 1.5% 100.0%

Finally, an analysis which helps give an idea of the breakdown between
cash and card purchases. These are receipts (sales) on the Underground,
including purchases of Travelcards as well as pay as you go (PAYG)
top-ups, but they will also cover parts of journeys made on National Rail.
Note that ‘Bank Card’ excludes journeys using CPCs and mobiles.

Total receipts collected (£000) on the Underground by Payment Method

 

12 months starting April 2016 Cash Bank Card Total
Total for the year 339,255 1,345,958 1,685,213
Proportions 20.1% 79.9% 100.0%

 

If this is not the information you are looking for please feel free to
contact me.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

Thank you very much - it's very helpful.

a) Can you re-send as a PDF please? The formatting is a little mangled in the email and I want to make sure I'm not making any mistakes using it.

b) Am I right in interpreting that the 1.5% 'mobile device' is a combination of Apple Pay & Android Pay? Or are there other mobile payments I'm missing?

Thanks again,

Rob Blackie

FOI, Transport for London

1 Attachment

Dear Mr Blackie

Please find a pdf copy of your response attached. You are correct, 1.5% is a combination of Apple Pay and Android Pay payments.

If you have any other queries please let me know.

Yours sincerely

Gemma Jacob
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

[TfL request email]

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