Dear Transport for London,
I would like to request the following information under the Freedom of Information Act:
The number of Oyster or contactless touch-ins at the gates to platforms 4-5 at Paddington NR between 0430 and 0505 which are followed by a touch out at Heathrow T23 (Rail) between 0500 and 0540 or at Heathrow T5 (Rail) between 0500 and 0545. I would like one count for each weekday as far back as is possible for Oyster and to June 1st 2020 for contactless.
I am fully aware of the need to keep FOI requests to a minimum at this time, but this relates to a serious overcharging incident and is therefore time critical. There are two TfL-Rail trains which depart from platforms 4 or 5 at 0442 and 0502 each morning. Customers using these trains to Heathrow are being charged the Heathrow Express fare, even though the first Express train doesn't leave until 0525 from platform 7. One such customer noticed that they had been overcharged, called the helpdesk to get a refund and was told that they couldn't have one.
In view of the eight week limit on Oyster journey history I would respectfully ask that the data extract be carried out as soon as possible.
Dear Mr Whitaker
TfL Ref: FOI-1374-2021
Thank you for your request received by Transport for London (TfL) on 18
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FOI Case Management Team
Transport for London
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