PAYG Touches at Paddington in early morning

Currently waiting for a response from Transport for London, they should respond promptly and normally no later than (details).

Dear Transport for London,

I would like to request the following information under the Freedom of Information Act:

The number of Oyster or contactless touch-ins at the gates to platforms 4-5 at Paddington NR between 0430 and 0505 which are followed by a touch out at Heathrow T23 (Rail) between 0500 and 0540 or at Heathrow T5 (Rail) between 0500 and 0545. I would like one count for each weekday as far back as is possible for Oyster and to June 1st 2020 for contactless.

I am fully aware of the need to keep FOI requests to a minimum at this time, but this relates to a serious overcharging incident and is therefore time critical. There are two TfL-Rail trains which depart from platforms 4 or 5 at 0442 and 0502 each morning. Customers using these trains to Heathrow are being charged the Heathrow Express fare, even though the first Express train doesn't leave until 0525 from platform 7. One such customer noticed that they had been overcharged, called the helpdesk to get a refund and was told that they couldn't have one.

In view of the eight week limit on Oyster journey history I would respectfully ask that the data extract be carried out as soon as possible.

Yours faithfully,

Mike Whitaker

FOI, Transport for London

Dear Mr Whitaker


TfL Ref: FOI-1374-2021


Thank you for your request received by Transport for London (TfL) on 18
October 2020.


Please think carefully about whether the request is essential at this
current time, as answering FOI requests will require the use of limited
resources and the attention of staff who could be supporting other
essential activity. Where requests are made, please note that our response
time may be impacted by the current situation and so you may wish to
reconsider the timing of this request. Please notify us as soon as
possible if you would like to withdraw your request at the current time.


Should you wish to proceed with the request we will aim to issue a
response by 13 November 2020 in accordance with the Freedom of Information
Act 2000 and our information access policy.


We publish a substantial range of information on our website on subjects
including operational performance, contracts, expenditure, journey data,
governance and our financial performance. This includes data which is
frequently asked for in FOI requests or other public queries. Please check
[1] to see if this helps you.


We will publish anonymised versions of requests and responses on the
[2] website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.


In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.


Yours sincerely


Eva Hextall

FOI Case Management Team

General Counsel

Transport for London





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