Dear Barry Nigel

Thank you for your request for information, below, which was received by the Council ( 29/03/2021) and we will answer your request under the Freedom of Information Act 2000. The FOI Act obliges us to respond to requests promptly, and in any case no later than 20 working days (by 28/04/2021) unless it is necessary to consider the public interest, in which case a full response must be provided within such a time as is reasonable in the circumstances and I will write to you again if this occurs.

The Council is fully utilising its facilities in order to complete all freedom information requests and subject access requests within the statutory time scale. However, whilst we are making every effort to fulfil every request, it is acknowledged both by the Council and the ICO that sometimes other pressures will have to take priority during this difficult time and people may experience unavoidable delays to their FOI and SAR response times. We thank you for your patience in this challenging time.

If you have any queries about this letter, please contact me. Please remember to quote the reference number above in any future correspondence.

Yours sincerely

Information Compliance Team
Legal Services
Delivery
Bracknell Forest Council
Tel: 01344 352000
Email: [email address]
Web: www.bracknell-forest.gov.uk

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Dear Barry Nigel

I am writing to confirm that the council has completed the processing of
your request for information.

Please find below a copy of your request, followed by the Council’s
response.

REQUEST

Where the council is responsible for On-Street and Off-Street pay and
display car parking (excluding Off-Street pay-on-foot and pay-on-exit car
parks, permits, season tickets, PCN and other income);

For the period 01/04/2019 to 31/03/2020, please could you tell me:

1* The total number of pay and display parking tickets or transactions
sold (all payment methods) – unknown, the data was held by the previous
contractor Saba whose contract ended 30/06/20

2* The total pay and display income (Cash, Credit/Debit card, Mobile App)
- £810k

3* Total number of pay and display parking tickets or transactions sold
via a Mobile App parking payment provider – zero, introduced in July 20

4* Total pay and display income processed via a Mobile App parking payment
provider – zero, introduced in July 20

Finally, in relation to the Council’s current Mobile App parking payment
provider, could you tell me:

5* What is the contract expiry date for your Mobile App parking payment
provider, and are there any extension periods? We don’t hold the contract
direct it is via our parking management and enforcement contractor,
current contract to 30/06/24 with a 4yr extension.

6* What is the current notice period required in order for the Council to
exit this contract? NA as above

7* What is the current contract value, annualised over the period
01/04/2019 – 31/03/2020? NA as above

You may also find it helpful to refer to our web page
[1]https://www.bracknell-forest.gov.uk/busi...
which contains other helpful information as well.

If you have any queries about this matter please contact me. Please
remember to quote the reference number above in any future communications.

Please note that your request may itself be the subject of a FOI request
and will be disclosed in that event.

If you are unhappy with the service you have received in relation to our
handling of your request you can request an internal review.

Requests for an internal review must be made in writing, and within 40
working days from the date the authority issued an initial response to
your request. Public authorities are not obliged to accept internal
reviews after this date.

Requests for internal reviews should be acknowledged and the target date
for responding will be advised usually within 20 working days. In the
event that clarification of an internal review is required from the
applicant the normal 20 working day time period will not begin until it
has been received.

When requesting an internal review, please include your reference number,
the date of your original request and your contact details. Please also
include an explanation of why you are dissatisfied with our response.
Requests for an internal review should be sent to:
[2][Bracknell Forest Borough Council request email]

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by the Council. The Information Commission can be
contacted at: The Information Commissioner’s Office, Wycliffe House, Water
Lane, Wilmslow, Cheshire SK9 5AF.

Yours sincerely

Information Compliance
Team                                                             

Legal Services

Delivery
                                                                                                

Bracknell Forest
Council                                                                        

Tel: 01344
352000                                                                                  

Email: [3][email address]                              
                                                                                       
                                                                                       

Web:
[4]www.bracknell-forest.gov.uk                                                
                                                                                                      
                                                                                                      

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References

Visible links
1. https://www.bracknell-forest.gov.uk/busi...
2. mailto:[Bracknell Forest Borough Council request email]
3. mailto:[email address]
4. http://www.bracknell-forest.gov.uk/