Pay and Display Transactions and Income

Barry Nigel made this Freedom of Information request to Northumberland County Council

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Dear Northumberland County Council,

Where the council is responsible for On-Street and Off-Street pay and display car parking (excluding Off-Street pay-on-foot and pay-on-exit car parks, permits, season tickets, PCN and other income);

For the period 01/04/2019 to 31/03/2020, please could you tell me:

* The total number of pay and display parking tickets or transactions sold (all payment methods)

* The total pay and display income (Cash, Credit/Debit card, Mobile App)

* Total number of pay and display parking tickets or transactions sold via a Mobile App parking payment provider

* Total pay and display income processed via a Mobile App parking payment provider

Finally, in relation to the Council’s current Mobile App parking payment provider, could you tell me:

* What is the contract expiry date for your Mobile App parking payment provider, and are there any extension periods?

* What is the current notice period required in order for the Council to exit this contract?

* What is the current contract value, annualised over the period 01/04/2019 – 31/03/2020?

Yours faithfully,

Barry Nigel

Northumberland County Council

1 Attachment

Our Ref: 9059  

Dear Enquirer,

INFORMATION REQUEST

Thank you for your request for information which will be dealt with under
the terms of the Environmental Information Regulations 2004.

In some circumstances a fee may be payable and if that is the case, we
will let you know the likely charges before proceeding.

If you have any queries about this matter please contact us. Please
remember to quote the reference number above in any future communications.

Please note, that due to the recent outbreak of Covid-19, there may be a
delay in responding to your request. We appreciate your patience at this
busy period.

Kind regards

Information Governance Office
Northumberland County Council
County Hall
Morpeth
Northumberland
NE61 2EF

Tel: 0345 600 6400
Email: [Northumberland County Council request email]
Web: http://www.northumberland.gov.uk

Northumberland County Council

1 Attachment

Our Ref: 9059   

Dear Enquirer,

FREEDOM OF INFORMATION ACT REQUEST

I refer to your Freedom of Information request in relation to On-Street
and Off-Street pay and display car parking

Right of Access

Section 1(1) of the Act provides any person making a request for
information to a public authority is entitled.

(a) to be informed in writing by the public authority whether it holds
information of the description specified in the request (which Section
1(6) of the Act designates as the "duty to confirm or deny"), and

(b) if that is the case, to have that information communicated to him.

The right is to obtain access to the information itself and not to the
document or record which contains it.

The Act creates a general right of access to information held by public
authorities subject to various exemptions.

Northumberland County Council confirms that it holds the information you
have requested, please see the (attached/following) information in
response.

Q.1 The total number of pay and display parking tickets or transactions
sold (all payment methods)

The total number of pay & display (ticket machine & card transactions) for
1 April 2019 to 31 March 2020 was 629,970 transactions.

Q.2 The total pay and display income (Cash, Credit/Debit card, Mobile App)

The total pay and display income for 1 April 2019 to 31 March 2020 (all
payment methods) was £1,478,016 nett.

Q.3 Total number of pay and display parking tickets or transactions sold
via a Mobile App parking payment provider.

Not applicable

Q.4 Total pay and display income processed via a Mobile App parking
payment provider.

Not applicable

Finally, in relation to the Council’s current Mobile App parking payment
provider, could you tell me:

Q.5 What is the contract expiry date for your Mobile App parking payment
provider, and are there any extension periods?

We introduced mobile phone parking payment services in summer of 2020, the
contract expires 14 June 2023. The contract will automatically renew for
two additional one-year terms, unless either party gives the other at
least 90 days prior notice of its intent not to renew the contract before
the end of the then current term.

Q.6 What is the current notice period required in order for the Council to
exit this contract?

See above.

Q.7 What is the current contract value, annualised over the period
01/04/2019 – 31/03/2020?

Not applicable.

Complaints

If you are unhappy with the way your request for information has been
handled, you can request an internal review by writing within 2 months
from the date of this response to the Information Governance Office:

Information Governance Office
Northumberland County Council
County Hall
Morpeth
NE61 2EF

Email: [Northumberland County Council request email]

Information Commissioner

If you remain dissatisfied with the handling of your request, you have a
right by Section 50 of the Act to apply to the Information Commissioner
for a decision as to whether your request has been dealt with in
accordance with the requirements of the Act at:

The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113
Email: [email address]

There is no charge for making an appeal.

Yours faithfully

FOI Coordinator -
Information Governance Office
Northumberland County Council
County Hall
Morpeth
Northumberland
NE61 2EF

Tel: 0345 600 6400
Email: [Northumberland County Council request email]
Web: http://www.northumberland.gov.uk