Pay and Display Transactions and Income

Helen Feta made this Freedom of Information request to Southend on Sea Borough Council

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Dear Southend on Sea Borough Council,

Where the council is responsible for On-Street and Off-Street pay and display car parking (excluding Off-Street pay-on-foot and pay-on-exit car parks, permits, season tickets, PCN and other income);

For the period 01/04/2018 to 31/03/2019, please could you tell me:

* The total number of pay and display parking tickets or transactions sold (all payment methods)

* The total pay and display income (Cash, Credit/Debit card, Mobile App)

* Total number of pay and display parking tickets or transactions sold via a Mobile App parking payment provider

* Total pay and display income processed via a Mobile App parking payment provider

Finally, in relation to the Council’s current Mobile App parking payment provider, could you tell me:

* What is the contract expiry date for your Mobile App parking payment provider, including any extension periods?

* What is the current notice period required in order for the Council to exit this contract?

* What is the current contract value, annualised over the period 01/04/2018 – 31/03/2019?

Yours faithfully,

Helen Feta

council, Southend on Sea Borough Council

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council, Southend on Sea Borough Council

Good Afternoon

Thank you for your email.

Your enquiry has been sent to the Freedom of Information Department for assistance.

Regards,

Customer Service Centre
Southend-on-Sea Borough Council
Civic Centre
Victoria Avenue
Southend-on-Sea
Essex SS2 6EP
Email: [Southend on Sea Borough Council request email]  
Web: www.southend.gov.uk
Do It Online...
Apply for it; Book it; Find it; Pay it; Report it; Say it; View it

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Southend FOI Requests, Southend on Sea Borough Council

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Dear H Feta,

 

Thank you for your request received on 03.02.2021 for information under
the Freedom of Information Act 2000 or the Environmental Information
Regulations 2004.

 

In normal circumstances your request should receive a reply by 03.03.2021
however because of the Corona Virus COVID-19 pandemic we have had to
adjust the service we are able to offer.

 

This is because we are focusing our resources on supporting the local
response to the pandemic and providing essential services such as social
care for adults and children, the Southend Corona Virus Helpline and
financial help for residents and businesses.

 

All staff who can are working from home and some are being redeployed to
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because they or a member of their household has or may have the COVID-19
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deferring your request to another time.

 

If you are willing to withdraw your request, please reply to this email
with the word ‘withdrawn’. Your help would be very much appreciated.

 

 

If you have any other queries, please get in touch quoting the FOI
reference number FOI 10418. Where possible please use email as telephone
contact may not always be possible due to revised working arrangements.

 

Kind regards,

 

Holly Gudgin – Corporate Freedom of Information Team – Southend-on-Sea
Borough Council

Working to make lives better

( 01702 534929 (Direct) | *
[2][email address] |8 [3]www.southend.gov.uk

Corporate Strategy Group l Transformation Service l Southend-on-Sea
Borough Council | Civic Centre, Victoria Avenue, Southend on Sea, Essex,
SS2 6ER

 

 

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PlaceFOIRequests, Southend on Sea Borough Council

Dear Ms Feta

 

In response to your Freedom of information request number 10418, in which
you asked the following question

Where the council is responsible for On-Street and Off-Street pay and
display car parking (excluding Off-Street pay-on-foot and pay-on-exit car
parks, permits, season tickets, PCN and other income); For the period
01/04/2018 to 31/03/2019, please could you tell me:

 1. The total number of pay and display parking tickets or transactions
sold (all payment methods)
 2. The total pay and display income (Cash, Credit/Debit card, Mobile App)
 3. Total number of pay and display parking tickets or transactions sold
via a Mobile App parking payment provider
 4. Total pay and display income processed via a Mobile App parking
payment provider
Finally, in relation to the Council’s current Mobile App parking
payment provider, could you tell me:
 5. What is the contract expiry date for your Mobile App parking payment
provider, including any extension periods?
 6. What is the current notice period required in order for the Council to
exit this contract?
 7. What is the current contract value, annualised over the period
01/04/2018 – 31/03/2019?

I can confirm that a search for the information has been completed

 1.  

 1. IPS Transactions – 84,965                         
 2. Parkeon Transactions – 1,842,459                              
Total Transactions – 1,927,424 

 2. 

 1. IPS Income -   £289,766.40                        

 2. Parkeon Income - £5,110,648.13                                 
Total PD Income - £5,400,414.53

 3.   

 1. 2018 – 383,771              

 2. 2019 – 673,226                  

 3. 2020 – 637,410

 4.  

 1. 2018 - £1,156,220.30     

 2. 2019 - £1,866,332.80         

 3. 2020 - £1,496,439.50

 5. 31^st July 2023

 6. 3 Months

 7. There is no cost to the Council for this contract.

If you are unhappy with the service you have received in relation to your
request and wish to request a review of our response, you should write to
the Knowledge and Information Manager, PO Box 6, Civic Centre, Victoria
Avenue, Southend-on-Sea, Essex, SS2 6ER. If you are not content with the
outcome of your review, you can make a complaint under the Council’s
complaints process by writing to Corporate Complaints Officer, Office of
the Chief Executive, PO Box 6, Civic Centre, Victoria Avenue,
Southend-on-Sea, Essex, SS2 6ER.

 

You can also apply directly to the Information Commissioner (ICO) for a
decision although generally the ICO cannot make a decision unless you have
exhausted the Council’s complaints procedure. The Information Commissioner
can be contacted at: The Information Commissioner’s Office, Wycliffe
House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

 

Kind regards

Debee Skinner | Business Intelligence Officer (Planning & Compliance) |
Performance & Intelligence Team | Southend-on-Sea Borough Council

 

Working to make lives better

Southend on Sea Borough Council | Floor 13 Civic Centre | Victoria Avenue
| Southend on Sea | SS2 6ER

Work pattern: Mon-Fri

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