Dear NHS England,

Information specific to England for the period 01.01.2016 to 01.01.2018
How many GPs have applied to the NHS board for patient removal from their practice list (a) for violent, or threatening to be violent, towards a GP or practice staff reasons (b) and for other reasons.
How many of these were actually removed from the GP practice list – figures both for (a) and (b).
We would appreciate if the data are on the regional basis, including London.

Yours faithfully,

Dr Pravin Shah
Coordinator
Harrow Monitoring Group

FOI, England (NHS ENGLAND), NHS England

Dear Mr Akhtar,

 

Thank you for your communication dated 13 March 2018.

 

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

 

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

 

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [3][NHS England request email]

 

Health and High quality care for all, now and for future generations

 

 

 

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FOI, England (NHS ENGLAND), NHS England

Dear Mr Akhtar,

 

We are writing with regard to your Freedom of Information (FOI) request
dated 13 March 2018.

 

Please accept our apologies for the delay in responding to your request.
NHS England is not in a position to respond to your request at this time.
We are still in the process of assessing your request and will provide you
with a full response as soon as possible. We will write to provide a
further update on or before 27 April 2018, if your response is not
complete by this time.

 

We apologise for any inconvenience this may cause. Please be aware that
you have the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [1][email address]  

Website: [2]www.ico.gov.uk

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [4][NHS England request email]

 

‘Health and high quality care for all, now and for future generations’

 

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Dear FOI, England (NHS ENGLAND),

Hope I would get the requested information soon!

Yours sincerely,

Husain Akhtar

FOI, England (NHS ENGLAND), NHS England

Dear Mr Akhtar,

 

Re: Freedom of Information Request (Our reference FOI-055931)

 

We are writing with regard to your Freedom of Information (FOI) request
dated 13 March 2018.

 

Please accept our apologies for the delay in responding to your request.
NHS England is not in a position to respond to your request at this time.
We are still in the process of assessing your request and will provide you
with a full response as soon as possible. We will write to provide a
further update on or before 11 May 2018, if your response is not complete
by this time.

 

We apologise for any inconvenience this may cause. Please be aware that
you have the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted
at:-

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [1][email address]  

Website: [2]www.ico.gov.uk

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [4][NHS England request email]

 

‘Health and high quality care for all, now and for future generations’

 

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Dear FOI, England (NHS ENGLAND),

Ref: https://www.whatdotheyknow.com/request/p...

The response to my request is long overdue. I understand that, by law, under all circumstances, the authority should have responded by now.

Yours sincerely,

Husain Akhtar

FOI, England (NHS ENGLAND), NHS England

Dear Mr Akhtar,

 

Thank you for your communication dated 15 May 20148 in relation to your
FOI request.

 

We continue to review the request and any information held, in order to
provide you with a response. Unfortunately, this request has taken
significantly longer than expected to complete.

 

Please be assured that we are working towards providing you with a
response as soon as possible. We are currently still unable to estimate a
firm timeframe for our response due to the need to review and finalise the
information. However, we will continue to ensure you receive updates with
regards to its position and where possible provide in the next update an
expected deadline to receive our response. We will look to provide you
with a further update on 25 May 2018.

 

We acknowledge that there is no provision within the FOI Act which allows
deadlines to be deferred in this manner but we are hopeful that this
information is helpful in explaining the position in relation to this
request. We also recognise that this falls below the level of service that
we aim to provide and we are sorry for any frustration caused by this.

 

Please be aware, if you remain dissatisfied with the handling of this
request you have the right to contact the Information Commissioner to
register a complaint. The Information Commissioner’s Office (ICO) can be
contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [1][email address]  

Website: [2]www.ico.gov.uk

 

Yours sincerely,

 

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [3][NHS England request email]

 

 

 

 

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WILKINS, Chloe (NHS ENGLAND), NHS England

Dear Mr Akhtar,

 

Re: Freedom of Information Request (Our reference FOI-055931)

 

We are writing with regard to your Freedom of Information (FOI) request
dated 13 March 2018.

 

Please accept our apologies for the delay in responding to your request.
NHS England is not in a position to respond to your request at this time.
We are still in the process of assessing your request and will provide you
with a full response as soon as possible. We will write to provide a
further update on or before 08 June 2018, if your response is not complete
by this time.

 

We apologise for any inconvenience this may cause. Please be aware that
you have the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted
at:-

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [1][email address]  

Website: [2]www.ico.gov.uk

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [4][NHS England request email]

 

‘High quality care for all, now and for future generations’

 

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FOI, England (NHS ENGLAND), NHS England

Dear Dr. Shah,

 

Re:      Freedom of Information request (Our Ref: FOI-055931)

 

Thank you for your Freedom of Information (FOI) request dated 13 March
2018.

 

Your exact request was:-

 

“Information specific to England for the period 01.01.2016 to 01.01.2018
How many GPs have applied to the NHS board for patient removal from their
practice list (a) for violent, or threatening to be violent, towards a GP
or practice staff reasons (b) and for other reasons.

How many of these were actually removed from the GP practice list –
figures both for (a) and (b).

We would appreciate if the data are on the regional basis, including
London.”

 

NHS England holds some of this information.

 

Between 1 June 2016 and up to and including 31 December 2017: there were,
3,307 “Immediate” (inside 24 hours of notification) removals under
Regulation 3 (Violent Behaviour by a Patient); 19,131 “8 Day” removals
under Regulation 6 (Breakdown of Relationship with Patient); 354, 843 “Out
of Area” removals under Regulation 57 (Patient has left the practice
catchment area).

 

Requests for removal of patients from the list at the request of the
contractor are made under The National Health Service (General Medical
Services Contracts) Regulations 2015, Schedule 3, Part 1, paragraphs, 24,
25 and 26.

 

Of the patients removed under Regulation 3, 1,826 patients have been
allocated to a Special Allocation Scheme (SAS) by Primary Care Support
England (PCSE) since April 2016.

 

(note: Deductions from a GP Practice list due to violence and aggression
(and therefore allocation to a SAS) are governed by the GMS and PMS
Consolidated Regulations (2015).

 

For clarification this is both the number of requests and also how many
requests were actioned. NHS England does not refuse to remove anyone from
a practice list, we simply process the request. Please also note that NHS
England does not hold this data by region but as a central total for all
requests in England.

 

Copyright: NHS England operates under the terms of the open government
licence. Please see the NHS England Terms and conditions on the following
link:

 

·         [1]http://www.england.nhs.uk/terms-and-cond....

 

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review. This should be requested in
writing within two months of the date of this letter. Your correspondence
should be labelled “Internal Review” and should outline your concerns
and/or the area(s) you would like the review to consider. Internal Review
requests should be sent to:

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Email: [2][NHS England request email]

 

Please quote the reference number FOI-055931 in any future communications.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [3][email address]  

Website: [4]www.ico.org.uk

 

Please note there is no charge for making an appeal.

 

Please be aware that in line with the Information Commissioner’s directive
on the disclosure of information under the FOI Act, your request will be
anonymised and published on our website as part of our disclosure log.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [5][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [6][NHS England request email]

 

‘High quality care for all, now and for future generations’

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