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Patients presenting with vertigo or dizziness

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Malcolm Macgregor

Dear South Western Ambulance Service NHS Foundation Trust,

Please could you provide me with the number of patients who presented to your ambulance service with a chief complaint of either "vertigo" or "dizziness" in the last year.

Yours faithfully,

Malcolm Macgregor

Information Governance, South Western Ambulance Service NHS Foundation Trust

2 Attachments

Dear Malcom McGregor

 

Thank you for your request for information regarding patients presenting
with dizziness or vertigo which we received on 4 February 2018.

 

We will deal with this request in accordance with your right of access to
information we hold under the Freedom of Information Act and I attach a
leaflet containing further information about both your rights and our
obligations under this legislation. You will see from this that we are not
obliged to generate information we do not already hold in order to provide
what we are asked for, such as by collating data or formulating direct
answers to questions, but you are entitled to receive copies of records
(or extracts from them) that contain the information you have requested.

 

We will research the information you have requested and we will respond
providing what we hold no later than 2 March 2018 in accordance with the
timescales set by the Act.

 

We will inform you if:

a) We are unable to provide you with any of the information you have
requested, and explain the reason for this; and

b) Any fee that is payable for the information we are able to provide.

 

In the meantime, if you have any queries or require clarification on any
aspect of your request or how we will respond, please do not hesitate to
contact me.

 

Regards

 

Kate Minett | Acting Assistant Information Governance Manager

South Western Ambulance Service NHS Foundation Trust

[1]cid:[email address]

 

Direct Line 01392 453 872

Web [2]www.swast.nhs.uk

E-Mail [3][email address]

Abbey Court, Eagle Way, Exeter EX2 7HY

 

 

References

Visible links
2. http://www.swast.nhs.uk/
3. mailto:[email address]

Information Governance, South Western Ambulance Service NHS Foundation Trust

1 Attachment

Dear Malcolm Macgregor

 

I refer to our acknowledgement on 7 February 2018 of your request for
information regarding calls relating to dizziness or vertigo under the
provisions of the Freedom of Information Act.  We are able to provide the
following information:

 

Information requested Our Response

 
Please could you provide me with The table below lists calls received
the number of patients who between 1 January 2017 to 31 December
presented to your ambulance 2017 where the chief complaint was
service with a chief complaint of given as dizziness or vertigo.
either "vertigo" or "dizziness" in
the last year.  

  Data excludes duplication, test and
error calls and incidents that took
place outside the geographical
footprint of the Trust.

 

The Trust classifies incidents into
three separate categorisations.

 

- Hear and Treat - Incidents where no
resource attended scene, assessment
completed by clinician over the
telephone.

- See and Treat - Incidents where no
resource conveyed a patient, assessment
completed at scene.

- See and Convey – Incidents where one
or more patients were conveyed from the
scene.

 

Call Outcome No. of Calls
Hear & Treat 596
See & Treat 631
See & Convey 498
Total 1725

 

Please note that, under the Re-use of Public Sector Information
Regulations, if you wish to publish or otherwise use this information
besides for your own means, you will need to seek our permission to do so.

 

Please feel free to contact me if you require further clarification of the
information provided, or to discuss any aspect of the way in which we have
responded to your request.  Alternatively you may wish to discuss this
issue with our Head of Marketing, PR & Communications Claire Warner on
01392 261520 or, you can email her at [1][email address]

 

However, if you are dissatisfied with our response, you also have the
right to make use of the following complaints procedures:

 

In the first instance you may write to the Chief Executive of this Trust

 

Mr Ken Wenman

South Western Ambulance Service NHS Foundation Trust

Abbey Court

Eagle Way

Exeter  EX2 7HY

 

Mr Wenman will then either make arrangements for your complaint to be
reviewed and for the outcome to be communicated to you, or will convene a
panel of Trust Directors to consider an appeal against a decision to
withhold information.

 

If you are unhappy with the response to your complaint, or findings of the
Panel, you can contact the Information Commissioner at:

 

Information Commissioner’s Office,

Wycliffe House,

Water Lane,                                 

Wilmslow,

Cheshire.  SK9 5AF

 

Tel: 01625 545 700

Fax: 01625 524 510

 

Regards

 

Kate Minett | Acting Assistant Information Governance Manager

South Western Ambulance Service NHS Foundation Trust

[2]cid:[email address]

 

Direct Line 01392 453 872

Web [3]www.swast.nhs.uk

E-Mail [4][email address]

Abbey Court, Eagle Way, Exeter EX2 7HY

 

 

References

Visible links
1. mailto:[email address]
3. http://www.swast.nhs.uk/
4. mailto:[email address]

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