Malcolm Macgregor

Dear East of England Ambulance Service NHS Trust,

I would like information on the use of private taxis to convey patients to care facilities within the past 12 months

1. How many patients (total number and percentage) were referred to the taxi service following face-to-face assessment?
2. How many patients (total number and percentage) were referred to the taxi service following remote assessment by a clinician in the clinical contact center or similar?
2a. Of those referred by the CCC, how many were following a GP/HCP request for transportation (total number and percentage of all GP/HCP admissions)?
3. What is the overall total number of patients conveyed by taxi
4. What is the overall percentage of patients conveyed by taxi
5. How many serious/adverse incidents have been reported related directly to the transportation of patients by taxi

Yours faithfully,

Malcolm Macgregor

foi (EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST), East of England Ambulance Service NHS Trust

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foi (EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST), East of England Ambulance Service NHS Trust

2 Attachments

Dear Malcolm,

Further to your email on the 16th January, please find the Trusts response below. Your request has been allocated the following reference: 19292 please quote this reference in any future correspondence with the Trust.

1. How many patients (total number and percentage) were referred to the taxi service following face-to-face assessment?
2. How many patients (total number and percentage) were referred to the taxi service following remote assessment by a clinician in the clinical contact center or similar?
2a. Of those referred by the CCC, how many were following a GP/HCP request for transportation (total number and percentage of all GP/HCP admissions)?
3. What is the overall total number of patients conveyed by taxi
4. What is the overall percentage of patients conveyed by taxi

Please find attached the spread sheet FOI – 19292.

The Trust use taxi’s when patients do not require paramedic intervention, but do require transport to hospital as they cannot provide their own due to various reasons; including financial constraints, no friends or family, isolated.

5. How many serious/adverse incidents have been reported related directly to the transportation of patients by taxi

2 incidents

I am obliged to advise you that if you are dissatisfied with the Trust’s response to your request you have a right to complain to the Trust and should set out your concerns to the Freedom of Information Officer, EEAST, Hospital Approach, Broomfield, Chelmsford, Essex, CM1 7WS or by email to [East of England Ambulance Service NHS Trust request email]. If you remain dissatisfied following this, you have a right under Section 50 of the FOIA to seek a determination from the Information Commissioner on whether the Act has been properly applied by the Trust. For more information, please see www.ico.gov.uk.

Under the Accessible Information Standard the Trust are required to ask our FOI applicants equality and diversity questions. You are under no obligation; however we would be grateful if you could complete the form attached and email back to us.

Please do not hesitate to contact me should you require any further information.

Kind regards

FoI Officer
East of England Ambulance Service NHS Trust

Please note our new email address: [East of England Ambulance Service NHS Trust request email]

________________________________________
From: Malcolm Macgregor <[FOI #545494 email]>
Sent: 16 January 2019 22:03
To: foi (EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST)
Subject: Freedom of Information request - Patients conveyed by taxi

Dear East of England Ambulance Service NHS Trust,

I would like information on the use of private taxis to convey patients to care facilities within the past 12 months

1. How many patients (total number and percentage) were referred to the taxi service following face-to-face assessment?
2. How many patients (total number and percentage) were referred to the taxi service following remote assessment by a clinician in the clinical contact center or similar?
2a. Of those referred by the CCC, how many were following a GP/HCP request for transportation (total number and percentage of all GP/HCP admissions)?
3. What is the overall total number of patients conveyed by taxi
4. What is the overall percentage of patients conveyed by taxi
5. How many serious/adverse incidents have been reported related directly to the transportation of patients by taxi

Yours faithfully,

Malcolm Macgregor

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