Patient Transport Services

Christopher Stapleton made this Freedom of Information request to Royal Free London NHS Foundation Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Christopher Stapleton

Dear Royal Free London NHS Foundation Trust,

I would be grateful if you could answer the following questions on your Patient Transport Services:
 
Patient Transport Suppliers
 
1)                    Which company or companies held the contract to supply your patient transport services in each year since 2009?
 
2)                    How much did you spend on patient transport in each year since 2009?
 
3)                    What is your policy on carrying carers?
 
4)                    Please share your Trust's patient transport policy.
 
Contract
 
5)                    In your contract specification with the provider, what is the maximum time, from when transport is requested, within which the patient must be collected?
 
6)                    Please state what other standards (e.g. cleanliness) are written into the contract specification.
 
7)                    How do you monitor whether the contractor is complying with the minimum standards in the contract?
 
8)                    What are the penalties if the contractor breaches the minimum standards of the contract?
 
9)                    Is there a patients' user group involved in the oversight of the patient transport contract? If not, do you have any mechanisms through which patient transport users are involved in the governance of patient transport?
 
10)                 When is your contract up for renewal?
 
Complaints and cancellations
 
11)                 How many complaints did you get re patient transport month by month in each year since 2009? Please state what categories these were classified by (e.g. driver behaviour, lateness, etc.) and how many complaints were in each category.
 
12)                 How many hospital appointments have been missed due to patient transport lateness (other than due to severe weather conditions affecting the patient transport service) in each year since 2009?

13)                 How many times in each year since 2009 was there a discharge delay due to patient transport issues?
 
14)                 How many times in each year since 2009 did patients cancel being picked up by patient transport (because of fear of lateness) and make their own way?

Yours faithfully,

Christopher Stapleton

foi rfh (ROYAL FREE LONDON NHS FOUNDATION TRUST), Royal Free London NHS Foundation Trust

Dear Mr Stapleton,

Thank you for your request under the Freedom of Information Act. The reference for this request is FOI 641.

You will receive a response from us within 20 working days or an explanation as to why this is not possible.

Yours sincerely,
Freedom of Information Team

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foi rf (ROYAL FREE LONDON NHS FOUNDATION TRUST), Royal Free London NHS Foundation Trust

Dear Mr Stapleton,
 
We are in the process of drafting a response to your FOI below.  With
regards to Q6, we would be grateful for clarification as to what further
standards you are interested in.
 
Many thanks,
Freedom of Information Team
 

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Christopher Stapleton

Dear FOI team(ROYAL FREE LONDON NHS FOUNDATION TRUST),

Thank you for your response.

Re: Question 6, I am interested in all applicable standards.

Yours sincerely,

Christopher Stapleton

foi rf (ROYAL FREE LONDON NHS FOUNDATION TRUST), Royal Free London NHS Foundation Trust

1 Attachment

Dear Mr Stapleton,
 
Further to your request under the Freedom of Information Act, please find
our responses in blue below.
 
Your appeal rights
 
We hope that you will be satisfied with our response to your request.  If
not, you may ask us to review our decision in which case you should write
to David Sloman, Chief Executive, Royal Free London NHS Foundation Trust,
Pond Street, London  NW3 2QG, explaining what you would like us to review
and including your reference number.  If you are not satisfied with the
internal review, you can appeal to the Information Commissioner at:
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF, telephone 01625 545 700 or see
[1]http://www.ico.gov.uk/.
 
Yours sincerely,
 
Jan Aps
Board Secretary
 

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Christopher Stapleton

Dear FOI team, Royal Free London NHS Foundation Trust,

Many thanks for your responses.

For Question 5 I need to see clarification from you. The question is asking about the waiting time between the booking of transport and the collection of the patient in that transport. Your response seems to be about journey times. Could you please tell me instead what is the maximum time, from when transport is requested, within which the patient must be collected?

Question 6 - thank you, I look forward to your response

Yours sincerely,

Christopher Stapleton

Christopher Stapleton

Dear Royal Free London NHS Foundation Trust,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Royal Free London NHS Foundation Trust's handling of my FOI request 'Patient Transport Services'.

I still await a response to Question 5 of my FOI Request. This response is now long overdue and you are now in contravention of the Freedom of Information Act.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/p...

Yours faithfully,

Christopher Stapleton

foi rf (ROYAL FREE LONDON NHS FOUNDATION TRUST), Royal Free London NHS Foundation Trust

1 Attachment

 
Dear Mr Stapleton
 
Thank you for your email and I am very sorry that you have not received
the outstanding information that you requested.  I have checked our
records and, when we received your email of 21 July, the additional
information was requested from colleagues within the trust.  This was
provided to the FOI team but I have been unable to establish whether the
information was forwarded to you or why this did not occur.  There was a
changeover in responsibility for handling FOI requests around this time
and it is possible that that your request for the outstanding information
was overlooked during this process and I do apologise for this.
 
I now enclose the key performance indicators for the patient transport
system which address questions 5 and 6 of your original request (pasted
below for ease of reference)
 
5)     In your contract specification with the provider, what is the
maximum time, from when transport is requested, within which the patient
must be collected?
 
6)    Please state what other standards (e.g.cleanliness) are written into
the contract specification.
 
 
Your appeal rights
We hope that you will be satisfied with our response to your request, now
that the outstanding information has been provided.  If not you may ask us
to review our decision in which case you should write to Ms Emma Kearney,
interim director of corporate affairs and communications, Royal Free
London NHS Foundation Trust, Pond Street, London  NW3 2QG, explaining what
you would like us to review and including your reference number.  If you
are not satisfied with the internal review, you can appeal to the
Information Commissioner.  The contact details are: Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF, telephone 01625 545 700 or see [1]http://www.ico.gov.uk
 
Yours sincerely
 
Alison Macdonald
Acting trust secretary
Royal Free London NHS Foundation Trust
Royal Free Hospital
Internal extension 36475
Executive Office, 2nd Floor, Pond Street, London NW3 2QG
 

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