Patient Portal Supplier

Dear Wendy Naylor
 
I am writing in response to your e-mail below requesting information from Cardiff and Vale University Health Board (the UHB) under the Freedom of Information Act 2000.
 
The Freedom of Information Act 2000 gives individuals the right to access official information. The Act allows the right to request any recorded information held by a public authority, such as Cardiff and Vale UHB.  A request can be made for any information it is thought a public authority may hold. The right only covers recorded information which includes information held on computers, in emails and in printed or handwritten documents as well as images, video and audio recordings.  
 
A request can take the form of a question, rather than a request for specific documents, but an authority does not have to answer your question if this would mean creating new information or giving an opinion or judgment that is not already recorded.
 
As you are making a request under the Freedom of Information Act the UHB will consider your request in accordance with the Act and in line with the appropriate guidance issued by the Information Commissioner as detailed below.
 
 The UHB will:
 
• identify which questions amount to requests for information held on record;
 
• be ready to offer advice and assistance that is reasonable in the circumstances; and
 
• provide a response in line with the requirements of the legislation.  
 
I would now like to confirm that your request has been forwarded to the relevant department to action. A further response will be issued in due course.
 
As your request is being dealt with under FoI, there is a deadline of 20 working days for response to be issued.
 
Yours sincerely,
William Woodings
Information Governance
Cardiff and Vale University Health Board
02920 744870

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Dear Wendy Naylor,

I am writing further to your email below requesting information from Cardiff and Vale University Health Board (the UHB) under the Freedom of Information Act 2000.

I can now confirm that the UHB has completed a search of its records and has established it does hold information falling within the confines of your request and is in a position to respond to your request. Please see attached above the information that can be disclosed which I trust is sufficient for your purposes.

If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request an internal review of our decision, please let us know and we will refer your request to the UHB’s Head of Risk and Regulation.

If you are not content with the outcome of any complaint, you may apply directly to the Information Commissioner for a decision. Generally, the Information Commissioner’s Office (ICO) cannot make a decision unless you have exhausted the complaints procedure provided by the UHB. Contact details for the ICO can be found here: https://ico.org.uk/about-the-ico/who-we-....

Should you have any queries or need clarification on any aspect of this response, please do not hesitate to contact me directly by responding to this email.

Yours sincerely,

Guillaume Bigsby
Information Governance
Cardiff and Vale University Health Board
02920 744870

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