Dear Mersey Care NHS Foundation Trust,
I am writing to you under the Freedom of Information Act 2000 to request the following information:

Does your trust have a 'Patient Portal / Patient Engagement Portal (PEP)’?
If yes:
* Who is the current provider?
* What is the name of the current solution?
* What is the start and end date of the contract?

If no:
* Are you planning to procure a 'Patient Portal / Patient Engagement Platform (PEP)’
* If yes, when are you looking to go out to market and by what route?
A Patient Engagement Portal is a digital way for trusts to communicate with patients, allowing patients to do things such as:
* View/confirm/cancel/change appointments digitally
* View their appointment letters digitally
* Send patients SMS reminders of appointments
* Complete questionnaires digitally (such as pre/post operative assessments; PROMs/PREMs)
* View self help information relating to their care pathway

If you have any queries, please don’t hesitate to contact me and I will be very happy to clarify what I am asking for and discuss the request.

Thank you for your time and I look forward to your response.

Yours faithfully,

Wendy Naylor

FOI (MCT), Mersey Care NHS Foundation Trust

Good morning Wendy,

Thank you for your recent Freedom of Information request which has been received and a response is being co-ordinated. Your reference number is FOI 24-074.

The Freedom of Information Act 2000 allows 20 working days for the Trust to respond and the deadline for your request is 13/03/2024. In certain cases, the Act allows for an extension to this deadline. We will notify you as soon as possible if there is a need to extend the time limit.

The Trust has a statutory duty to provide advice and assistance to applicants. If you have any questions now or during the processing of your request, please email us at [email address], quoting the reference number above.



Hannah Smyth
FOI Administrator

Currently working from home

[email address]

Chat with me on Microsoft Teams

Via Microsoft Teams


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FOI (MCT), Mersey Care NHS Foundation Trust

1 Attachment

Dear Mrs Naylor

Thank you for your recent request under the Freedom of Information Act 2000. Please find attached the Trust’s response.

We would be grateful if you would provide feedback about your experience contacting the Trust and ask that you complete our short service satisfaction questionnaire, which is available at:

Thank you.


The FOI Team
Mersey Care NHS Foundation Trust
[email address]


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