Patient Portal / Patient Access Portal System Update

Dear Mr Phillips,  

I am writing following receipt of your email dated 24^th January 2022.

Unfortunately we have no record of having received your request on 4^th
January 2022. The last request received from yourself by the Trust
regarding digital dictation on 27^th September 2021.

In order to look into this further, I would be grateful fi you could
confirm the reference provided to you when you submitted the request.
Alternatively if you would like to forward a copy of your request to us we
can log and process it for you.

In accordance with the Act, we aim to respond to your request within
twenty working days of receipt.  If it becomes clear that provision of the
information you have asked for is likely to take longer than twenty
working days, I will let you know and give you an expected timescale.

Certain categories of information are exempt from the general right of
access provided by the Act.  Should your request be deemed to relate to
any exempt information, I will advise you accordingly.

As a public authority, the Trust may charge a fee for the information
requested. Any fees are calculated in accordance with the regulations
issued under the Act. If your request generates a fee payment, I will
inform you at the earliest opportunity and provide an estimation of costs.

Please let me know if you require more details or further clarification. 
You can find out more about the Act and other information resources
released by the Trust on our website at: [1]www.kch.nhs.uk

Kind Regards

Freedom of Information Officer

King's College Hospital NHS Foundation Trust, Denmark Hill, SE5 9RS

020 3299 9000

[2][King's College Hospital NHS Foundation Trust request email]

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King’s College Hospital is part of King’s Health Partners Academic Health
Sciences Centre (AHSC), a pioneering collaboration between King’s College
London, Guy’s and St Thomas’, South London and Maudsley NHS Foundation
Trusts. For more information, visit [3]www.kingshealthpartners.org

Living King's Values: Understanding You, Inspiring Confidence in our Care,
Working Together, Always Aiming Higher, Making a Difference in our
Community

P please don't print this e-mail unless you really need to.

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Dear Mr Phillips,  

I am writing to confirm receipt of your requests under the Freedom of
Information Act 2000 (the Act), dated 25^th and 26^th January 2022.
Please include the FoI reference number given in the subject line of this
email if contacting the FoI office.

Under the Fees Regulations, we are permitted to aggregate requests from
the same applicant, received within 60 consecutive days of each other and
about the same or similar subject matter, in order to calculate costs
versus the appropriate limit under Section 12 of the Act.  Accordingly, we
have aggregated your requests under the above reference to calculate
costs. 

In accordance with the Act, we aim to respond to your request within
twenty working days of receipt.  If it becomes clear that provision of the
information you have asked for is likely to take longer than twenty
working days, I will let you know and give you an expected timescale.

Certain categories of information are exempt from the general right of
access provided by the Act.  Should your request be deemed to relate to
any exempt information, I will advise you accordingly.

As a public authority, the Trust may charge a fee for the information
requested. Any fees are calculated in accordance with the regulations
issued under the Act. If your request generates a fee payment, I will
inform you at the earliest opportunity and provide an estimation of costs.

Please let me know if you require more details or further clarification. 
You can find out more about the Act and other information resources
released by the Trust on our website at: [1]www.kch.nhs.uk

Kind Regards

Freedom of Information Officer

King's College Hospital NHS Foundation Trust, Denmark Hill, SE5 9RS

020 3299 9000

[2][King's College Hospital NHS Foundation Trust request email]

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Dear Mr Phillips,

Further to your requests under the Freedom of Information Act 2000 (the
Act) dated 25^th and 26^th January 2021, I am writing to confirm the
information that the Trust does and does not hold. 

The Trust does hold the information you have requested. The text of your
request is repeated in bold on the attached document, together with the
Trust’s response.

You can find out more about the Act and other information resources
released by the Trust on our website at: [1]www.kch.nhs.uk

If you are dissatisfied with the Trust’s response, you may appeal to us in
the first instance.  For contact details and a copy of our FOI appeal
process, please see our website or email us at [2][King's College Hospital NHS Foundation Trust request email]

If you remain dissatisfied, you have the right under section 50 of the Act
to apply to the Information Commissioner to seek resolution to the
matter.  Further details can be found on their website at
[3]www.ico.org.uk  

I hope this fulfils your request and we would welcome you feedback on our
FOI service. Please take the time to complete our Customer Satisfaction
Survey which is available online at the following link:

[4]http://www.surveymonkey.com/s/D28MWWQ

Kind regards,

Freedom of Information Officer

King's College Hospital NHS Foundation Trust, Denmark Hill, SE5 9RS

020 3299 9000

[5][King's College Hospital NHS Foundation Trust request email]

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