Patient Portal / Patient Access Portal System Update

Freedom of Information Request Acknowledgement

Thank you for your request which was received by us on 4th January 2022

Under the Freedom of Information (FOI) Act 2000 we are required to provide a response within 20 working days. You should expect to receive a response by 1st February 2022

We will advise you if we do not hold the information requested or if an exemption applies. Your request has been given the reference number FOI 22-17391

Your request for information may be delayed due to urgent operational responses to dealing with Public Health priorities. We apologise for any inconvenience this may cause, we do remain committed to responding to your request and will respond as soon as we are able.

Jenny

FOI Team
Cedar House
West Suffolk NHS Foundation Trust
Hardwick Lane|Bury St Edmunds|SUFFOLK|IP33 2QZ
Requests received after 3pm will be logged the following working day

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Dear Requestor,

I am writing to confirm that the West Suffolk NHS Foundation Trust has now completed its search for the information which you requested on 4th January 2022

Please find our response to your request.

Can you please complete the fields below with what you currently hold?
Please enter 'No System Installed' under supplier name if your trust does not use the system:
-
System type - Patient Portal
Supplier name - Cerner
System name - Healthelife
Date installed - May 2016
Contract expiration - Is part of our wider Cerner product so does not expire as such.

Notes - e.g. we are currently out to tender Is this contract annually renewed? - Yes/No Do you currently have plans to replace this system? - Yes/No Our patient portal is an integral part of Cerner Millenium product which is our electronic patient record.
-
System type - Patient Access Portal See above
Supplier name -
System name -
Date installed -
Contract expiration -
Notes - e.g. we are currently out to tender Is this contract annually renewed? - Yes/No Do you currently have plans to replace this system? - Yes/No
-
System definition:
Patient Portal / Patient Access Portal – It is a secure online portal/website to access personal health information. The online tool allows patients to log in and access elements of their electronic record (appointments, test results, billing, prescriptions etc.) or communicate with their health professionals.

The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988. You are free to use it for your own purposes, including any non-commercial research and for the purposes of news reporting. Any other reuse, for example commercial publication, would require the permission of the copyright holder.

If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of our decision, you should write to:

Chief Executive
West Suffolk NHS Foundation Trust
Hardwick Lane
Bury St Edmunds
Suffolk IP33 2QZ

If you are not content with the outcome of your complaint, you may request the Information Commissioner’s Office to carry out a review.

Kind regards
FOI Team
West Suffolk NHS Foundation Trust
Hardwick Lane|Bury St Edmunds|SUFFOLK|IP33 2QZ

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