Patient facing roles

The request was successful.

Dear North West Ambulance Service NHS ,

Thank you for the response to my previous request.
You state that of the 4977 staff employed by the trust, 4390 are patient facing as part of their normal daily duties.
Please can you provide a breakdown of all staff by role and state which roles you consider to be patient facing.

Yours faithfully,

Eric Ainsley

Ian Campbell, North West Ambulance Service NHS Trust

North West Ambulance Service

399 Chorley New Road
Bolton
BL1 5DD

Tel: 01612794825
Email: mailto:[email address]

FOI 191

Dear Mr Ainsley

Thank you for your request for information. Your request was received on the 30 October 2014 and is currently being reviewed under the terms of the Freedom of Information Act 2000.

We will contact you again with a response to your request within the 20 working days commitment outlined in the Freedom of Information Act. However if there are any queries with your request which I need to clarify with you, I will contact you at the earliest opportunity.

In some circumstances a fee may be payable and if that is the case, I will let you know. A fees notice will be issued to you, and you will be required to pay before we will proceed to deal with your request.

If you have any queries about this letter, please contact me. Please remember to quote the reference above in any future communications.

Yours sincerely

Ian Campbell
FOI Coordinator
[email address]

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Ian Campbell, North West Ambulance Service NHS Trust

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Dear Mr Ainsley

 

I refer to your FOI request in connection with the above and detail below
the information that you requested.  Please note that this includes all
staff who have contact with patients in a clinical capacity and is
therefore a mix of indirect (via telephone) and direct (face to face).

 

 

Patient
Role Role Headcount Facing  
Headcount
Adviser 9 9  
Ambulance Care Assistant/Patient Transport  
Service Driver 5 5
Call Operator 460 460  
Community Nurse 44 44  
Control Assistant 56 56  
Emergency Medical Dispatcher/Call Handler 82 82  
Healthcare Assistant 676 676  
Paramedic 1670 1670  
Paramedic Manager 109 109  
Paramedic Specialist Practitioner 25 25  
Receptionist 4 4  
Student Technician 143 143  
Supervisor 3 3  
Support Worker 1 1  
Technician 1103 1103  
Grand Total 4390 4390  
 
Percentage Patient Facing 88.20%  

 

 

 

 

I do hope that this response is of assistance to you and should you
require anything further please contact me direct and I will endeavour to
assist you.

 

 

 

Yours sincerely

 

 

 

Ian Campbell

DP and FOI Coordinator

 

 

 

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