Patient Experience data

The request was partially successful.

Shana Henriques

Dear The Dudley Group NHS Foundation Trust,

FREEDOM OF INFORMATION REQUEST – PATIENT EXPERIENCE

As part of academic studies, can you please provide the following information in accordance with the Freedom of Information Act:

1. For each of the last three full financial years, how much has your Trust spent on activities identified as improving the patient or visitor experience?

2. Within question 1. what percentage, if any, could be specifically attributed to directly improving how your hospital smells for each of the last full three financial years? If this cannot be identified, please state.

3. Does your Trust have any strategies in respect of patient or visitor experience that includes enhancing or improving the smell of its facilities to improve the patient or visitor experience? If so, please either supply a copy of the strategy(s) or the relevant extract.

4. Does your Trust currently carry out any activities, where it deliberately seeks to positively improve the patient experience through the sense of smell, and if so, please summarise what these activities are and how they achieve this. Please exclude general domestic cleaning duties unless specific chemical solutions or methods are used to add a smell to positively improve the patient experience.

5. Does your Trust purchase air fresheners, including automated units for toilet areas? If so, and if known, what scents are selected and how much has your Trust spent on these for the last three full financial years.

6. How much has your Trust spent in total, on cleaning for the last full three financial years?
The last three financial years should be defined as: 2012/2011, 2011/2010, 2010/2009.

For any documents where the information is already clearly documented and publicly available, such as an annual report on a website, please provide the appropriate URL and identify where in the document the information can be found, such as page number and section.

If you require any further information in order to satisfy this request within the legal time frames of the Freedom of Information Act, please do not hesitate to email me at the address indicated.

Yours faithfully,

Shana Henriques

1 Attachment

 

 

Good Morning

 

Please find attached acknowledgement of your Freedom of Information
request.

 

 

Kind Regards

Information Governance office

 

 

 

This e-mail contains Confidential information some, or all of which may be
legally privileged. It is intended solely for the use of the individual to
whom it is addressed. If you are not the intended recipient please notify
the sender immediately and delete the message and any attachments. Any
views or opinions presented are solely those of the author and do not
necessarily represent those of the Dudley Group NHS Foundation Trust
unless explicitly stated otherwise. Dudley Group NHS Foundation
Trust monitors the contents of e-mails sent and received via its network
for the purposes of ensuring compliance with legislation, policies and
procedures.

Dudley Group NHS Foundation Trust cannot guarantee that information sent
to the Trust remains confidential. The Freedom of Information Act 2000 may
require us to release information to the public, even where it is provided
by a third party. Information Falling within the Data Protection Act will
not be released to the public, such as patient information, staff
information or personal data such as name and address.

You must not pass data to anyone who does not have a legitimate and proper
NHS care delivery-related need to use it.

If you have concerns regarding this disclaimer please contact;

Head of Information

Trust Headquarters

Dudley Group NHS Foundation Trust

Dudley,

West Midlands, DY1 2HQ

 

 

Williams, Sharon,

1 Attachment

Good afternoon Ms Henriquest

 

Please find attached the response to your Freedom of Information request
reference 011387 from The Dudley Group NHS Foundation Trust.

 

Kind regards

 

Information Governance Manager

 

This e-mail contains Confidential information some, or all of which may be
legally privileged. It is intended solely for the use of the individual to
whom it is addressed. If you are not the intended recipient please notify
the sender immediately and delete the message and any attachments. Any
views or opinions presented are solely those of the author and do not
necessarily represent those of the Dudley Group NHS Foundation Trust
unless explicitly stated otherwise. Dudley Group NHS Foundation
Trust monitors the contents of e-mails sent and received via its network
for the purposes of ensuring compliance with legislation, policies and
procedures.

Dudley Group NHS Foundation Trust cannot guarantee that information sent
to the Trust remains confidential. The Freedom of Information Act 2000 may
require us to release information to the public, even where it is provided
by a third party. Information Falling within the Data Protection Act will
not be released to the public, such as patient information, staff
information or personal data such as name and address.

You must not pass data to anyone who does not have a legitimate and proper
NHS care delivery-related need to use it.

If you have concerns regarding this disclaimer please contact;

Head of Information, Trust Headquarters, Dudley Group NHS Foundation
Trust, Dudley, West Midlands, DY1 2HQ