Patient Experience data

Shana Henriques made this Freedom of Information request to Countess of Chester Hospital NHS Foundation Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Shana Henriques

Dear Countess of Chester Hospital NHS Foundation Trust,

FREEDOM OF INFORMATION REQUEST – PATIENT EXPERIENCE

As part of academic studies, can you please provide the following information in accordance with the Freedom of Information Act:

1. For each of the last three full financial years, how much has your Trust spent on activities identified as improving the patient or visitor experience?

2. Within question 1. what percentage, if any, could be specifically attributed to directly improving how your hospital smells for each of the last full three financial years? If this cannot be identified, please state.

3. Does your Trust have any strategies in respect of patient or visitor experience that includes enhancing or improving the smell of its facilities to improve the patient or visitor experience? If so, please either supply a copy of the strategy(s) or the relevant extract.

4. Does your Trust currently carry out any activities, where it deliberately seeks to positively improve the patient experience through the sense of smell, and if so, please summarise what these activities are and how they achieve this. Please exclude general domestic cleaning duties unless specific chemical solutions or methods are used to add a smell to positively improve the patient experience.

5. Does your Trust purchase air fresheners, including automated units for toilet areas? If so, and if known, what scents are selected and how much has your Trust spent on these for the last three full financial years.

6. How much has your Trust spent in total, on cleaning for the last full three financial years?

The last three financial years should be defined as: 2012/2011, 2011/2010, 2010/2009.

For any documents where the information is already clearly documented and publicly available, such as an annual report on a website, please provide the appropriate URL and identify where in the document the information can be found, such as page number and section.

If you require any further information in order to satisfy this request within the legal time frames of the Freedom of Information Act, please do not hesitate to email me at the address indicated.

Yours faithfully,

Shana Henriques

Foi Enquiries (COUNTESS OF CHESTER HOSPITAL NHS FOUNDATION TRUST), Countess of Chester Hospital NHS Foundation Trust

Thank you for your recent Freedom of Information request. Freedom of information only applies to corporate information; this e-mail confirms receipt of your request for this type of information only.

Under the terms of the Freedom of Information Act we will expect to respond to this request in 20 working days. However we are now investigating the nature of the search and the quantity of information requested. If there is a cost involved in collecting the information then we will suspend the period for response until such time as we receive your payment. We will advise you of any such costs.

In accordance with section 12 of the Freedom of Information Act 2000 where multiple requests for information are received from one person or by different persons who appear to be acting in together in a single campaign the estimated cost of complying with any of the requests is to be taken to be the estimated total cost of complying with all of them. To this effect your requests for information will be dealt with under the single reference number above.

There are also a number of exemptions which the Act permits with respect to releasing information. The information will be assessed for these exemptions prior to us releasing the information to you. We will advise you if we are unable to provide the information requested.

Please note that a significant amount of information is also available via our Publication Scheme which can be accessed via the Trust’s website www.coch.nhs.uk and one of its benefits is that it makes information easily accessible and without charge.

Regards

Claire Jones
Freedom of Information Officer
Countess of Chester Hospital NHS Foundation Trust

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Foi Enquiries (COUNTESS OF CHESTER HOSPITAL NHS FOUNDATION TRUST), Countess of Chester Hospital NHS Foundation Trust

1 Attachment

Hello

 

Please see below in response to your Freedom of Information Request.

 

I have also attached a Customer Satisfaction Survey and it would be much
appreciated if you could take the time to complete this and return to us
by e-mail.

 

Regards

 

Claire Jones

Freedom of Information Officer

Countess of Chester Hospital NHS Foundation Trust

 

 

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Shana Henriques

Dear Foi Enquiries (COUNTESS OF CHESTER HOSPITAL NHS FOUNDATION TRUST),

You have only attached a satisfaction questionnaire? Can you please forward the appropriate reply.

Yours sincerely,

Shana Henriques

Foi Enquiries (COUNTESS OF CHESTER HOSPITAL NHS FOUNDATION TRUST), Countess of Chester Hospital NHS Foundation Trust

2 Attachments

  • Attachment

    FW Freedom of Information request Patient Experience data.html

    15K Download

  • Attachment

    FOI Customer Satisfaction Survey.docx

    41K Download View as HTML

Hello

Please see attached response which was sent through to you on the 26.03.13.

As stated in the reply the response to your FOI is below within the e-mail under each question and the customer satisfaction survey is attached.

Thanks very much

Claire Jones
Freedom of Information Officer
Countess of Chester Hospital NHS Foundation Trust

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