Patient Engagement Research

Michael Bellamy made this Freedom of Information request to East Suffolk and North Essex NHS Foundation Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Colchester Hospital University NHS Foundation Trust,

I am currently researching the use of Patient Entertainment and Patient Information Access in hospitals, how it is funded, its affordability for patients and its use in enhancing the patient experience.

I would very grateful if you could supply the information requested below. For the purpose of my study, I am defining Patient Entertainment Systems as any bedside entertainment system that is for individual use and as a minimum allows access to television programmes.
If there are any questions you cannot answer, please state this and progress through the rest of the survey

Your assistance is very much appreciated.

Question One: Does the Trust have a Patient Entertainment offering? Yes, in all applicable wards; Yes in some wards or No

If Yes in all or some wards:
Is the system free or charge for patients, or is the service chargeable for either all or some content?
Does the system offer information services in addition to entertainment, for example nurse call or meal ordering?
Can you advise if you are under contract with a provider, and if so, who it is with and when that contract expires?

If No
Does the Trust have plans to implement a Patient Entertainment System and if so do you have an approximate date?
Are you considering additional services such as nurse call or meal ordering or solely entertainment?

Question Two
Are you able to provide a contact for Patient Entertainment for additional dialogue on the subject?

Yours faithfully,

Michael Bellamy

FOI REQUESTS (RDE) Colchester Hospital University NHS Foundation Tr,

Dear Michael,

I am writing to acknowledge receipt of your request under the Freedom of Information Act 2000 to Colchester Hospital University NHS Foundation Trust, received on 29/03/2018. Your enquiry has been logged and forwarded to the appropriate department for action. Please note that the Act allows 20 full working days to provide a response although we will endeavour to do so before then. The deadline is calculated to be 30/04/2018.

If you have any queries regarding your request, please do not hesitate to contact me on this email address or 01206 745205.

Regards

Freedom of Information Team
Colchester Hospital University NHS Foundation Trust

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FOI REQUESTS (RDE) Colchester Hospital University NHS Foundation Tr,

 

Dear Michael,

 

Further to your request made to Colchester Hospital University NHS
Foundation Trust for information relating to the above and pursuant to the
Freedom of Information Act 2000, please see the Trust’s response below.

 

You requested:

 

Question One: Does the Trust have a Patient Entertainment offering? Yes,
in all applicable wards; Yes in some wards or No

 

·         Yes in some wards.

 

If Yes in all or some wards:

Is the system free or charge for patients, or is the service chargeable
for either all or some content?

 

·         We understand from the provider that all patients have access to
free services; free radio 24/7 (including the exclusive outlet for
Hospital Radio), free television Channels (1-5) from 8am to mid-day and
free outbound telephone calls to 01, 02 and 03 numbers. Access to
television services are also free in children's wards from 7am to 7pm. 

 

Does the system offer information services in addition to entertainment,
for example nurse call or meal ordering?

 

·         The current system does not have the facility to provide
anything other than entertainment and calls.

 

Can you advise if you are under contract with a provider, and if so, who
it is with and when that contract expires?

 

·         The Trust currently has a contract with Hospedia and the
contract is due to expire (January 2019).

 

If No

Does the Trust have plans to implement a Patient Entertainment System and
if so do you have an approximate date?

Are you considering additional services such as nurse call or meal
ordering or solely entertainment?

 

·         The Trust would consider these items as and when the contract
expires

 

Question Two

Are you able to provide a contact for Patient Entertainment for additional
dialogue on the subject?

 

·         The Patient Environment Manager is available to contact on 01206
746049.

 

 

If you are dissatisfied with the way Colchester Hospital University NHS
Foundation Trust has handled your request for information, you can request
a review by writing to:

 

The Senior Information Risk Owner
Colchester Hospital University NHS Foundation Trust

Trust Headquarters
Colchester General Hospital
Turner Road
Colchester, Essex, CO4 5JL

 

If you remain dissatisfied with the handling of your request or complaint,
you have a right of appeal to the Information Commissioner at:

The Information Commissioner's Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire,

SK9 5AF.

Telephone: 08456 30 60 60 or 01625 54 57 45 Website: [1]www.ico.gov.uk

There is no charge for making an appeal. Further information on your
rights under FOI is available here: [2]www.ico.gov.uk

 

This information is protected by Intellectual Property Rights and
Colchester Hospital University NHS Foundation Trust does not give you
permission to make any commercial use of any part of this message. Any
copies you make must be attributed to us and you must seek permission from
the Trust if you wish to reproduce or publish this information in any
format.

 

Yours sincerely

 

Freedom of Information Team            

Colchester Hospital University NHS Foundation Trust

 

 

 

This e-mail and any files transmitted with it are confidential. If you are not the intended recipient, any reading, printing, storage, disclosure, copying or any other action taken in respect of this e-mail is prohibited and may be unlawful. If you are not the intended recipient, please notify the sender immediately by using the reply function and then permanently delete what you have received. Thank you for your co-operation. Content of emails received by this Trust will be subject to disclosure under the Freedom of Information Act 2000, subject to the specified exemptions, including the Data Protection Act 1998 and Caldicott Guardian principles. Please be aware that email accounts from such providers as Hotmail, Yahoo etc, are not secure for sending patient identifiable information from or to. Colchester Hospital University NHS Foundation Trust, Turner Road, Essex, CO4 5JL

References

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