Patient Engagement Research
Dear Pennine Acute Hospitals NHS Trust,
I am currently researching the use of Patient Entertainment and Patient Information Access in hospitals, how it is funded, its affordability for patients and its use in enhancing the patient experience.
I would very grateful if you could supply the information requested below. For the purpose of my study, I am defining Patient Entertainment Systems as any bedside entertainment system that is for individual use and as a minimum allows access to television programmes.
If there are any questions you cannot answer, please state this and progress through the rest of the survey
Your assistance is very much appreciated.
Question One: Does the Trust have a Patient Entertainment offering? Yes, in all applicable wards; Yes in some wards or No
If Yes in all or some wards:
Is the system free or charge for patients, or is the service chargeable for either all or some content?
Does the system offer information services in addition to entertainment, for example nurse call or meal ordering?
Can you advise if you are under contract with a provider, and if so, who it is with and when that contract expires?
If No
Does the Trust have plans to implement a Patient Entertainment System and if so do you have an approximate date?
Are you considering additional services such as nurse call or meal ordering or solely entertainment?
Question Two
Are you able to provide a contact for Patient Entertainment for additional dialogue on the subject?
Yours faithfully,
Michael Bellamy
Dear Michael,
RE: Freedom of Information Acknowledgement Ref code FOI 8529
Thank you for your recent Freedom of Information request made in relation to information held by Pennine Acute Trust. Requests for information from one of the Care Organisations making up Pennine Acute Trust (Fairfield General Hospital, Rochdale Infirmary and Community Service, The Royal Oldham Hospital and North Manchester General Hospital and Community Services) are now processed from the Salford Royal NHS Foundation Trust base of the Northern Care Alliance.
To ease processing please ensure ALL FOI related emails, including new requests, are sent to [email address] quoting the FOI reference number shown in the subject line of this acknowledgement
In accordance with Trust policy and the requirements of the Freedom of Information Act 2000, a period of 20 working days is assigned for processing your request. [Working days within the NHS refers to Mon-Fri.] We will provide you with an explanation if we find that there is any reason why this period may extend beyond the period prescribed by the Act.
Please contact us if you have any queries regarding the procedure.
Kind regards, Jo
Freedom of Information Office
Northern Care Alliance
For Pennine Acute Hospital NHS Trust
Processed at Salford Royal NHS Foundation Trust
1st Floor, Turnpike House
631 Eccles New Road
Salford
M50 1SY (Use: M50 1SW for navigation/GPS)
Team Tel: 0161 206 1130
Pennine Lead : 0161 206 7251
Patient and Customer Focus Accountability Continuous Improvement Respect
Dear Michael
The Trust has now completed collation of data to support a response to your recent Freedom of Information request.
Details requested have now been posted on the Trust website and can be viewed using this link.
http://www.srft.nhs.uk/about-us/freedom-...
Click on the Pennine tab and view report 8529
We trust these details will assist with your enquiries. If we can be of any further assistance in the future please do not hesitate to contact us again.
Questionnaire
As a Trust we are keen to monitor and improve the services we offer. We’d be grateful if you could take the time to answer the following questions and provide us with any other feedback that may assist us with this process:
Were you satisfied with the handling of your request? YES/NO
Was your request handled in a timely manner? YES/NO
Were you provided with sufficient information to assist you with your request? YES/NO
Yours Sincerely
Freedom of Information Office
Northern Care Alliance
For Pennine Acute Hospital NHS Trust
Processed at Salford Royal NHS Foundation Trust
1st Floor, Turnpike House
631 Eccles New Road
Salford
M50 1SY (Use: M50 1SW for navigation/GPS)
Team Tel: 0161 206 1130
Pennine Lead : 0161 206 7251
Patient and Customer Focus Accountability Continuous Improvement Respect
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