Patient Engagement Research

The request was successful.

Dear Luton and Dunstable Hospital NHS Foundation Trust,

I am currently researching the use of Patient Entertainment and Patient Information Access in hospitals, how it is funded, its affordability for patients and its use in enhancing the patient experience.

I would very grateful if you could supply the information requested below. For the purpose of my study, I am defining Patient Entertainment Systems as any bedside entertainment system that is for individual use and as a minimum allows access to television programmes.
If there are any questions you cannot answer, please state this and progress through the rest of the survey

Your assistance is very much appreciated.

Question One: Does the Trust have a Patient Entertainment offering? Yes, in all applicable wards; Yes in some wards or No

If Yes in all or some wards:
Is the system free or charge for patients, or is the service chargeable for either all or some content?
Does the system offer information services in addition to entertainment, for example nurse call or meal ordering?
Can you advise if you are under contract with a provider, and if so, who it is with and when that contract expires?

If No
Does the Trust have plans to implement a Patient Entertainment System and if so do you have an approximate date?
Are you considering additional services such as nurse call or meal ordering or solely entertainment?

Question Two
Are you able to provide a contact for Patient Entertainment for additional dialogue on the subject?

Yours faithfully,

Michael Bellamy

FOILeads (RC9) Luton & Dunstable Hospital FT,

Dear Michael

Thank you for your request for information which will be processed under the provisions of the Freedom of Information Act 2000. We will aim to provide you with the requested information within the legal deadline.

The request is subject to any exemption which the Trust is entitled to apply, some of which are absolute and some of which only apply where the public interest in maintaining the exemption outweighs that in disclosing the information.

Once the information has been identified the Trust may also ask that a fee be paid for processing and delivering the information to you. Details of any fee to be charged will be notified to you as soon as possible.

Any future correspondence you may have in relation to this matter should be marked private & confidential and sent to the Freedom of Information Lead. Luton and Dunstable NHS Trust, Lewsey Road, Luton, Beds, LU4 0DZ or emailed to the address above.

Yours sincerely

Freedom of Information Team.

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FOILeads (RC9) Luton & Dunstable Hospital FT,

1 Attachment

Dear Michael

I am writing in respect of your enquiry below for information held by the Trust.  Your request has been handled under the provisions of the Freedom of Information Act.

Please find our response attached.

The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988. You are free to use it for your own purposes, including any non-commercial research you are doing and for the purposes of news reporting.

Most documents supplied by Luton and Dunstable NHS Foundation Trust will have been produced by government officials and will be Crown Copyright. You can find details on the arrangements for re-using Crown Copyright on HMSOnline at:

Information you receive which is not subject to Crown Copyright continues to be protected by the copyright of the person, or organisation, from which the information originated. You must ensure that you gain their permission before reproducing any third party (non Crown Copyright) information.

If for whatever reason you are unhappy with our response you are entitled to pursue any dissatisfaction through the Trust’s Complaints Procedure. The Trust's Complaints Officer can be contacted by writing to Patient Affairs. Luton and Dunstable NHS Foundation Trust, Lewsey Road, Luton, Beds, LU4 0DZ. 

If you are not content with the outcome of your complaint, you may apply directly to the Information Commissioner for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by Luton and Dunstable Hospital Foundation Trust.  The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Please do not hesitate to contact the FOI team if you have any questions.

Yours sincerely
Freedom of Information Team

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