Patient Engagement Research

Michael Bellamy made this Freedom of Information request to North Middlesex University Hospital NHS Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear North Middlesex University Hospital NHS Trust,

I am currently researching the use of Patient Entertainment and Patient Information Access in hospitals, how it is funded, its affordability for patients and its use in enhancing the patient experience.

I would very grateful if you could supply the information requested below. For the purpose of my study, I am defining Patient Entertainment Systems as any bedside entertainment system that is for individual use and as a minimum allows access to television programmes.
If there are any questions you cannot answer, please state this and progress through the rest of the survey

Your assistance is very much appreciated.

Question One: Does the Trust have a Patient Entertainment offering? Yes, in all applicable wards; Yes in some wards or No

If Yes in all or some wards:
Is the system free or charge for patients, or is the service chargeable for either all or some content?
Does the system offer information services in addition to entertainment, for example nurse call or meal ordering?
Can you advise if you are under contract with a provider, and if so, who it is with and when that contract expires?

If No
Does the Trust have plans to implement a Patient Entertainment System and if so do you have an approximate date?
Are you considering additional services such as nurse call or meal ordering or solely entertainment?

Question Two
Are you able to provide a contact for Patient Entertainment for additional dialogue on the subject?

Yours faithfully,

Michael Bellamy

freedomofinformation (NORTH MIDDLESEX UNIVERSITY HOSPITAL NHS TRUST), North Middlesex University Hospital NHS Trust

Re: Your Request for Information under the Freedom of Information Act 2000

I acknowledge your request for information.
Your request is being considered and a response will be sent to you as soon as possible. I cannot confirm whether the Trust holds this information at present. The Trust aims to provide the information requested within 20 working days, as defined by the Freedom of Information Act 2000.

If you have any queries or concerns, please contact me at the above address.

Further information is available from:

The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
www.ico.gov.uk

Yours sincerely

Anne Appadoo
Head of Information Governance
North Middlesex University Hospital NHS Trust

Working Days at NMHUT Mondays to Wednesdays.

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freedomofinformation (NORTH MIDDLESEX UNIVERSITY HOSPITAL NHS TRUST), North Middlesex University Hospital NHS Trust

Dear Mr Bellamy

Thank you for your request for information under the Freedom of Information Act 2000. Please see below for the response to your enquiries.

Question One: Does the Trust have a Patient Entertainment offering? Yes, in all applicable wards; Yes in some wards or No.
We have TV's only in some wards but not in all

If Yes in all or some wards:
Is the system free or charge for patients, or is the service chargeable for either all or some content?
TV's only FOC
Does the system offer information services in addition to entertainment, for example nurse call or meal ordering?
No
Can you advise if you are under contract with a provider, and if so, who it is with and when that contract expires?
N/A

If No
Does the Trust have plans to implement a Patient Entertainment System and if so do you have an approximate date?
There are currently no plans to implement such a system Are you considering additional services such as nurse call or meal ordering or solely entertainment?
N/A

Question Two
Are you able to provide a contact for Patient Entertainment for additional dialogue on the subject?
N/A

If you require any further information, please contact me via this email address.

I should advise that if you are not satisfied with the above response you may, under the trust's complaints procedure, write to the chief executive requesting an internal review. The address to write to is:

The Chief Executive,
Trust Head Quarters
Admin Block
Sterling Way,
N18 1QX

Email [email address]

requesting an internal review.

If you remain dissatisfied with the Trust’s decision following your complaint, you may write to the Information Commissioner for a decision under Section 50 of the Freedom of Information Act. The Information Commissioner can be contacted at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF.
Telephone: 01625 545700
www.informationcommissioner.gov.uk

Yours sincerely

Anne Appadoo
Head of Information Governance & Data Protection Officer
North Middlesex University Hospital NHS Trust
Sterling Way
Edmonton
N18 1QX

Working Days at NMHUT Mondays to Wednesdays.

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