Patient Engagement Research

Michael Bellamy made this Freedom of Information request to Bedford Hospital NHS Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Bedford Hospital NHS Trust,

I am currently researching the use of Patient Entertainment and Patient Information Access in hospitals, how it is funded, its affordability for patients and its use in enhancing the patient experience.

I would very grateful if you could supply the information requested below. For the purpose of my study, I am defining Patient Entertainment Systems as any bedside entertainment system that is for individual use and as a minimum allows access to television programmes.
If there are any questions you cannot answer, please state this and progress through the rest of the survey

Your assistance is very much appreciated.

Question One: Does the Trust have a Patient Entertainment offering? Yes, in all applicable wards; Yes in some wards or No

If Yes in all or some wards:
Is the system free or charge for patients, or is the service chargeable for either all or some content?
Does the system offer information services in addition to entertainment, for example nurse call or meal ordering?
Can you advise if you are under contract with a provider, and if so, who it is with and when that contract expires?

If No
Does the Trust have plans to implement a Patient Entertainment System and if so do you have an approximate date?
Are you considering additional services such as nurse call or meal ordering or solely entertainment?

Question Two
Are you able to provide a contact for Patient Entertainment for additional dialogue on the subject?

Yours faithfully,

Michael Bellamy

FOI, Bedford Hospital NHS Trust

Thank you for contacting the Freedom of Information (FOI).

This emailbox is monitored regularly between Monday to Friday.

Your email is important to us and we will ensure that you receive respond
as soon as possible.

 

Kind regards,

Bedford Hospital NHS Trust

IG/FOI Co-ordinator

 

FOI, Bedford Hospital NHS Trust

Dear Michael,

I acknowledge receipt of your request under the Freedom of Information (FOI) Act, and you can expect the Trust’s response on or by 11/04/2018.

Yours sincerely

Monika Fronczak
IG/FOI Coordinator
Information Governance
Corporate Affairs
Bedford Hospital NHS Trust
Kempston Rd | Bedford | MK42 9DJ
Direct dial: 01234 355122
[email address]

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FOI, Bedford Hospital NHS Trust

Dear Michael,

I write in response to your request under the Freedom of Information (FOI) Act.

Please see the trust’s replies, set out with your questions, below.

Question One: Does the Trust have a Patient Entertainment offering? Yes, in all applicable wards; Yes in some wards or No

If Yes in all or some wards:
Is the system free or charge for patients, or is the service chargeable for either all or some content?
Does the system offer information services in addition to entertainment, for example nurse call or meal ordering?
Can you advise if you are under contract with a provider, and if so, who it is with and when that contract expires?

If No
Does the Trust have plans to implement a Patient Entertainment System and if so do you have an approximate date? No
Are you considering additional services such as nurse call or meal ordering or solely entertainment? No

Question Two
Are you able to provide a contact for Patient Entertainment for additional dialogue on the subject? N/A

This information is provided for your personal use and is the property of Bedford Hospital NHS Trust and subject to any existing Intellectual Property and Database Rights. Any commercial application or use of this information may be subject to the provisions of the Re-use of Public Sector Information Regulations 2015 (RPSI). This means that if you wish to re-use the information provided for commercial purposes for any reason you must ask the Trust for permission to do so.

I hope that this information is of help to you but if you are not satisfied with the Trust’s response, or want to complain about the way in which your request has been handled, you are entitled to request an internal review. To do so, please contact the Information Governance Manager at [email address] Should your complaint not be upheld you have the right to appeal against the decision by contacting the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow SK9 5AF.

Yours sincerely

Monika Fronczak
IG/FOI Coordinator
Information Governance
Corporate Affairs
Bedford Hospital NHS Trust
Kempston Rd | Bedford | MK42 9DJ
Direct dial: 01234 355122
[email address]

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