Patient Engagement Research
Dear North West Anglia NHS Foundation Trust,
I am currently researching the use of Patient Entertainment and Patient Information Access in hospitals, how it is funded, its affordability for patients and its use in enhancing the patient experience.
I would very grateful if you could supply the information requested below. For the purpose of my study, I am defining Patient Entertainment Systems as any bedside entertainment system that is for individual use and as a minimum allows access to television programmes.
If there are any questions you cannot answer, please state this and progress through the rest of the survey
Your assistance is very much appreciated.
Question One: Does the Trust have a Patient Entertainment offering? Yes, in all applicable wards; Yes in some wards or No
If Yes in all or some wards:
Is the system free or charge for patients, or is the service chargeable for either all or some content?
Does the system offer information services in addition to entertainment, for example nurse call or meal ordering?
Can you advise if you are under contract with a provider, and if so, who it is with and when that contract expires?
If No
Does the Trust have plans to implement a Patient Entertainment System and if so do you have an approximate date?
Are you considering additional services such as nurse call or meal ordering or solely entertainment?
Question Two
Are you able to provide a contact for Patient Entertainment for additional dialogue on the subject?
Yours faithfully,
Michael Bellamy
Dear Michael
Reference Number FOI 2018 - 306
Thank you for your request for information about patient entertainment and patient information access at North West Anglia NHS Foundation Trust.
We anticipate being able to provide a response within the timescales allowed under the Act.
In the meantime if you have any questions regarding this request please contact us directly quoting the reference number above.
North West Anglia NHS Foundation Trust was formed on 1st April 2017 and comprises of Peterborough City Hospital, Hinchingbrooke Hospital and Stamford & Rutland Hospital. The Trust also provides community clinics at Princess of Wales Hospital in Ely, Doddington Hospital and North Cambs Hospital in Wisbech. Further information is available via our website www.nwangliaft.nhs.uk.
Any future Freedom of Information requests should be addressed to North West Anglia NHS Foundation Trust using the email address below.
The Freedom of Information Team
Hinchingbrooke Hospital
[email address]
Ref: FOI/2018/306
Dear Mr Bellamy
Thank you for your recent enquiry under the Freedom of Information Act.
Please find your response detailed below.
Requesters Question and Trust Response:
I am currently researching the use of Patient Entertainment and Patient
Information Access in hospitals, how it is funded, its affordability for
patients and its use in enhancing the patient experience.
I would very grateful if you could supply the information requested below.
For the purpose of my study, I am defining Patient Entertainment Systems
as any bedside entertainment system that is for individual use and as a
minimum allows access to television programmes.
If there are any questions you cannot answer, please state this and
progress through the rest of the survey Your assistance is very much
appreciated.
Question One:
Does the Trust have a Patient Entertainment offering?
Yes
If Yes in all or some wards:
Is the system free or charge for patients, or is the service chargeable
for either all or some content?
The system is free to use by patients in all main site acute in-patient
wards.
Does the system offer information services in addition to entertainment,
for example nurse call or meal ordering ?
At Hinchingbrooke Hospital the system consists of medical grade Freeview
TV on wall mounted swing arm, nurse call is separate on bedhead trunking.
Internet is available on patients or visitors personal equipment as
‘guest’ whilst on site.
At Peterborough City Hospital the TVs provide 30 channels picked from free
to air TV. 25 TV channels (4 with subtitles), 5 Radio Stations, 1 Hospital
Radio.
Can you advise if you are under contract with a provider, and if so, who
it is with and when that contract expires?
The TVs are owned by Trust so there is no contract. TVs are maintained
/repaired by 3^rd party contractor at Trust expense.
Question Two:
Are you able to provide a contact for Patient Entertainment for additional
dialogue on the subject.
Associate Director of Estates & Facilities via switchboard at Peterborough
City Hospital tel: 01733 678000 or Hinchingbrooke Hospital tel: 01480
416416.
Please note that this response has been provided within the 20 working day
timeframe as stipulated in the Act.
North West Anglia NHS Foundation Trust was formed on 1^st April 2017 and
comprises of Peterborough City Hospital, Hinchingbrooke Hospital and
Stamford & Rutland Hospital. The Trust also provides community clinics at
Princess of Wales Hospital in Ely, Doddington Hospital and North Cambs
Hospital in Wisbech. Further information is available via our website
[1]www.nwangliaft.nhs.uk.
Any future Freedom of Information requests should be addressed to North
West Anglia NHS Foundation Trust using the email address
[2][North West Anglia NHS Foundation Trust request email].
Should you remain dissatisfied with the outcome you have a right under s50
of the Freedom of Information Act to appeal against the decision by
contacting:
Information Commissioner
Wycliffe House
Water Lane
Wilmslow
SK9 5AF
Yours sincerely
FOI Team
Hinchingbrooke Hospital
North West Anglia NHS Foundation Trust
[3][email address]
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