Patient Engagement Research

Michael Bellamy made this Freedom of Information request to Southport and Ormskirk Hospital NHS Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Michael Bellamy

Dear Southport and Ormskirk Hospital NHS Trust,

I am currently researching the use of Patient Entertainment and Patient Information Access in hospitals, how it is funded, its affordability for patients and its use in enhancing the patient experience.
I would very grateful if you could supply the information requested below. For the purpose of my study, I am defining Patient Entertainment Systems as any bedside entertainment system that is for individual use and as a minimum allows access to television programmes.
If there are any questions you cannot answer, please state this and progress through the rest of the survey
Your assistance is very much appreciated.

Question One: Does the Trust have a Patient Entertainment offering? Yes, in all applicable wards; Yes in some wards or No

If Yes in all or some wards:
Is the system free or charge for patients, or is the service chargeable for either all or some content?

Does the system offer information services in addition to entertainment, for example nurse call or meal ordering?

Can you advise if you are under contract with a provider, and if so, who it is with and when that contract expires?

If No
Does the Trust have plans to implement a Patient Entertainment System and if so do you have an approximate date?

Are you considering additional services such as nurse call or meal ordering or solely entertainment?

Question Two
Are you able to provide a contact for Patient Entertainment for additional dialogue on the subject?

Yours faithfully,

Michael Bellamy

FOI (Southport and Ormskirk Hospital NHS Trust), Southport and Ormskirk Hospital NHS Trust

Thank you for your email received by the Freedom of Information team at Southport and Ormskirk Hospital NHS Trust.

We are now processing your request for information and will respond to you in full as soon as possible.

Under the Freedom of Information Act the Trust has 20 working days in which to respond to your request. If for any reason it becomes apparent that there could be a delay in responding to you, we will advise you accordingly.

If you have any queries then please contact me by return e-mail to [Southport and Ormskirk Hospital NHS Trust request email] or by telephone to 01704 704868

FOI Team

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FOI (Southport and Ormskirk Hospital NHS Trust), Southport and Ormskirk Hospital NHS Trust

Dear Michael

 

Re: FOI_1819_094

 

Please find within a response to your request for information submitted
under the Freedom of Information Act 2000 to Southport and Ormskirk
Hospital NHS Trust, which for clarity I have included below.

 

Request/Response:

 

Question One:

 

Does the Trust have a Patient Entertainment offering?

 

Yes we have the Hospedia system in all wards

 

If Yes in all or some wards:

 

In all the wards except  the discharge lounge

 

Is the system free or charge for patients, or is the service chargeable
for either all or some content?

 

Some services such as local telephone calls and children's channels are
free along with some free channels all the time,however, premium films,
sport, and some telephone services are chargeable through either cards or
telephone charging.

 

Does the system offer information services in addition to entertainment,
for example nurse call or meal ordering?

 

Yes it collects patient and family service data and hosts the meal
ordering service and hospital radio.

 

Can you advise if you are under contract with a provider, and if so, who
it is with and when that contract expires?

 

Yes Hospedia and is valid until 2025 with a further two year option.

 

If No

Does the Trust have plans to implement a Patient Entertainment System and
if so do you have an approximate date?

 

Are you considering additional services such as nurse call or meal
ordering or solely entertainment?

 

Question Two

Are you able to provide a contact for Patient Entertainment for additional
dialogue on the subject?

 

[1][email address] Head of Estates and Capital

 

 

The Trust is continually striving to improve the way it handles FOI
requests. To help us, we would be grateful if you could spend a few
minutes to complete our FOI customer care survey -
http://www.smart-survey.co.uk/s/78233NVEPO

Responses are anonymous unless you enter your reference number or name.

               

 

We hope that you will find the information provided both informative and
helpful.  We also hope that you will be satisfied with the manner in which
we have dealt with your Freedom of Information request.  If not, please do
let me know or you may ask for a formal review under the FOI internal
review procedure at Southport and Ormskirk Hospital NHS Trust. If you
would like a formal review please write to:

 

Silas Nicholls

Chief Executive

Southport and Ormskirk Hospital

Town Lane

Kew

Southport

PR8-6PN

 

Internal review requests should be submitted within two months of the date
of receipt of this response. 

 

If you remain dissatisfied after the internal review, you may make an
approach to the Information Commissioner.

Further Information about your rights is available from the Information
Commissioner at: Information Commissioner's Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF,

Telephone: 0303 123 1113, www.ico.gov.uk

 

If there is anything you need clarification on, please do not hesitate to
contact me by return email to [email address] or on 01704 704868,
quoting your FOI reference number.

 

Yours Sincerely,

 

FOI Team

 

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