Patient Engagement Research

Michael Bellamy made this Freedom of Information request to Weston Area Health NHS Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Michael Bellamy

Dear Weston Area Health NHS Trust,

I am currently researching the use of Patient Entertainment and Patient Information Access in hospitals, how it is funded, its affordability for patients and its use in enhancing the patient experience.
I would very grateful if you could supply the information requested below. For the purpose of my study, I am defining Patient Entertainment Systems as any bedside entertainment system that is for individual use and as a minimum allows access to television programmes.
If there are any questions you cannot answer, please state this and progress through the rest of the survey
Your assistance is very much appreciated.

Question One: Does the Trust have a Patient Entertainment offering? Yes, in all applicable wards; Yes in some wards or No

If Yes in all or some wards:
Is the system free or charge for patients, or is the service chargeable for either all or some content?

Does the system offer information services in addition to entertainment, for example nurse call or meal ordering?

Can you advise if you are under contract with a provider, and if so, who it is with and when that contract expires?

If No
Does the Trust have plans to implement a Patient Entertainment System and if so do you have an approximate date?

Are you considering additional services such as nurse call or meal ordering or solely entertainment?

Question Two
Are you able to provide a contact for Patient Entertainment for additional dialogue on the subject?

Yours faithfully,

Michael Bellamy

FOI, Waht (WESTON AREA HEALTH NHS TRUST), Weston Area Health NHS Trust

I am now out of the office until Tues15 May 2018.  Any e-mails will be
answered on my return.

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FOI, Waht (WESTON AREA HEALTH NHS TRUST), Weston Area Health NHS Trust

Dear Michael,

I acknowledge receipt of your email received 14 May 2018 requesting information under the Freedom of Information Act.
I can confirm that your request is currently being processed and a response will be forwarded to you within 20 working days.

Regards,

Jo Ward

on behalf of Gillian Hoskins
Trust Board Secretary &
Freedom to Speak Up Guardian

[email address]

Telephone: 01934 647002

www.waht.nhs.uk

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FOI, Waht (WESTON AREA HEALTH NHS TRUST), Weston Area Health NHS Trust

Dear Michael

Please find below the response to your recent Freedom of Information enquiry from Weston Area Health NHS Trust.

Question One: Does the Trust have a Patient Entertainment offering? Yes, in all applicable wards; Yes in some wards or No

Yes in some wards

Is the system free or charge for patients, or is the service chargeable for either all or some content?

Free if Charge

Does the system offer information services in addition to entertainment, for example nurse call or meal ordering?

None of these

Can you advise if you are under contract with a provider, and if so, who it is with and when that contract expires?

No

If No
Does the Trust have plans to implement a Patient Entertainment System and if so do you have an approximate date?

Yes, depending on the cost

Are you considering additional services such as nurse call or meal ordering or solely entertainment?

Just Entertainment

Question Two

Are you able to provide a contact for Patient Entertainment for additional dialogue on the subject?

The Trust does not provide details of staff below the level of Associate Director via FOI. All managers can be approached using their job title by telephone on 01934 636363.

I trust that your request has been satisfactorily answered, but I should advise you that you have the right to complain about this response by reference to the complaints procedure of the Weston Area Health NHS Trust, in which case you should write to me at this email address.

If you remain dissatisfied with the decision of the Trust following your complaint, you may write to the Information Commissioner, whose address is:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Yours sincerely,

Jo Ward

on behalf of Gillian Hoskins
Trust Board Secretary &
Freedom to Speak Up Guardian

[email address]

Telephone: 01934 647002

www.waht.nhs.uk

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