Patient Engagement Research

Michael Bellamy made this Freedom of Information request to South Tees Hospitals NHS Foundation Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Michael Bellamy

Dear South Tees Hospitals NHS Foundation Trust,

I am currently researching the use of Patient Entertainment and Patient Information Access in hospitals, how it is funded, its affordability for patients and its use in enhancing the patient experience.
I would very grateful if you could supply the information requested below. For the purpose of my study, I am defining Patient Entertainment Systems as any bedside entertainment system that is for individual use and as a minimum allows access to television programmes.
If there are any questions you cannot answer, please state this and progress through the rest of the survey
Your assistance is very much appreciated.

Question One: Does the Trust have a Patient Entertainment offering? Yes, in all applicable wards; Yes in some wards or No

If Yes in all or some wards:
Is the system free or charge for patients, or is the service chargeable for either all or some content?

Does the system offer information services in addition to entertainment, for example nurse call or meal ordering?

Can you advise if you are under contract with a provider, and if so, who it is with and when that contract expires?

If No
Does the Trust have plans to implement a Patient Entertainment System and if so do you have an approximate date?

Are you considering additional services such as nurse call or meal ordering or solely entertainment?

Question Two
Are you able to provide a contact for Patient Entertainment for additional dialogue on the subject?

Yours faithfully,

Michael Bellamy

foi.admin (SOUTH TEES HOSPITALS NHS FOUNDATION TRUST), South Tees Hospitals NHS Foundation Trust

Dear Mr Bellamy

 

Thank you for your request for information under the Freedom of
Information Act 2000 which was dated the 14^th May 2018 and received by
the Trust on the 14^th May 2018.

 

Your request will be processed within a maximum of twenty working days
from when we received your request unless otherwise informed.

 

In the event that some or all of the information you have requested is
exempt from disclosure, we will notify you of this. We will also contact
you if during the process to locate and supply the information it emerges
that we do not have sufficient detail to locate the information or we are
unclear exactly what it is you have requested.

 

If you need to contact me further regarding this request it would be
helpful if the reference number above could be quoted in any future
communications. 

 

Yours sincerely

 

 

 

 

Emma Taylor

Information Governance Advisor

 

Freedom of Information

Information Governance Department

 

South Tees Hospitals NHS Foundation Trust

Tel:  01642 854291 Ex55477

 

 

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foi.admin (SOUTH TEES HOSPITALS NHS FOUNDATION TRUST), South Tees Hospitals NHS Foundation Trust

2 Attachments

Dear Mr Bellamy

 

Request for Information – Ref 5234

With reference to your request for information made under the Freedom of
Information Act 2000 please find attached a response on behalf of South
Tees Hospitals NHS Foundation Trust. 

 

If for any reason you are not satisfied with the information that we have
provided or you feel we have dealt with your request unfairly, you have a
right to complain.  Please send your complaint by email to
[1][email address] by post to: The Information Governance Manager,
South Tees Hospitals NHS Foundation Trust, The James Cook University
Hospital, Marton Road, Middlesbrough, TS4 3BW 

 

If you are still not satisfied, further information about your right to
complain under Section 50  of the Freedom of Information Act is available
from the Information Commissioner’s Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AFand on The Information Commissioner’s website
[2]www.ico.gov.uk.

 

 

 

Any information we provide following your request under the Freedom of
Information Act will not confer an automatic right for you to re-use that
information, for example to publish it. You are free to use any
information supplied for your own non-commercial research or private study
purposes. The information may also be used for any other purpose allowed
by a limitation or exception in copyright law, such as news reporting.
However, if you wish to re-use the information that we provide, for
example by publishing it in analogue or digital form, then you must make a
further request for its re-use as per the Re-Use of Public Sector
Information Regulations 2005 by contacting the Head of Information
Governance using the email address above .

 

Yours sincerely

 

 

 

Emma Taylor

Information Governance Advisor

 

Freedom of Information

Information Governance Department

 

South Tees Hospitals NHS Foundation Trust

Tel:  01642 854291 Ex55477

 

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