Patient Communications

Daisy Needham made this Freedom of Information request to Liverpool Women's NHS Foundation Trust Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Dear Liverpool Women's NHS Foundation Trust,

Please could you kindly respond to the following questions:

1. Please confirm the total number of Outpatient Appointment letters sent in FY or CY 2022?
2. Please confirm the total number of Hospital Discharge Summary Notices sent in FY or CY 2022?
3. Please confirm the total number of Clinical Outcome letters sent in FY or CY 2022?
4. What % of Did Not Attends (DNA’s) did you have in Outpatients for 2022?
5. What EPR system do you use please and what is the contract expiry date for that system?
6. What PAS system do you use please and what is the contract expiry date for that system?
7. What Patient Portal(s) do you use please and what is the contract expiry date(s) for those systems?
8. If Yes to Q7, do you currently send any of your patient communications digitally? If so, what approx. % of your communications are digital per annum?
9. What EDRMs (Document Management) system do you use and what is the contract expiry date for that contract?
10. Do you have a Hybrid Mail contract in place with a managed service provider? If so, please confirm which supplier and the contract expiry date of that contract?
11. Do you have a contract in place for any Mobile or App Services delivered to your Patients? If so, please confirm which supplier and the contract expiry date of that contract?
12. Do you use any Room Booking systems for a) Clinics b) Staff? If so, please confirm which supplier(s) and the contract expiry date of that contract(s)?
13. How many DSAR requests did you receive in 2022 and what % were processed within 28 days?

Yours faithfully,

Daisy Needham

Lindsey Johnson, Liverpool Women's NHS Foundation Trust

1 Attachment

Dear Daisy,

This Email is confirmation that the Trust has received your request and it is being processed.
You are advised that you can expect to receive a response by the 18/08/2023.

Regards
Freedom of Information Department
Liverpool Women's Hospital
Crown Street
Liverpool L8 7SS
Email: [Liverpool Women's NHS Foundation Trust request email]
This email is confidential and intended solely for the use of the individual to whom it is addressed. Any views or opinions presented are solely those of the author and do not necessarily represent those of the Trust. If you are not the intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please notify the sender. This e-mail has been checked for viruses using anti-virus software.

Lindsey Johnson, Liverpool Women's NHS Foundation Trust

1 Attachment

Dear Daisy,

Please find attached a response to your Freedom of Information Request, which you submitted to the Liverpool Women's Hospital on the 21/07/2023

Regards
Freedom of Information Department
Liverpool Women's Hospital
Crown Street
Liverpool L8 7SS
Email: [Liverpool Women's NHS Foundation Trust request email]
This email is confidential and intended solely for the use of the individual to whom it is addressed. Any views or opinions presented are solely those of the author and do not necessarily represent those of the Trust. If you are not the intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please notify the sender. This e-mail has been checked for viruses using anti-virus software.