Patient Communications

Daisy Needham made this Freedom of Information request to East Cheshire NHS Trust Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Dear East Cheshire NHS Trust,

Please could you kindly respond to the following questions:

1. Please confirm the total number of Outpatient Appointment letters sent in FY or CY 2022?
2. Please confirm the total number of Hospital Discharge Summary Notices sent in FY or CY 2022?
3. Please confirm the total number of Clinical Outcome letters sent in FY or CY 2022?
4. What % of Did Not Attends (DNA’s) did you have in Outpatients for 2022?
5. What EPR system do you use please and what is the contract expiry date for that system?
6. What PAS system do you use please and what is the contract expiry date for that system?
7. What Patient Portal(s) do you use please and what is the contract expiry date(s) for those systems?
8. If Yes to Q7, do you currently send any of your patient communications digitally? If so, what approx. % of your communications are digital per annum?
9. What EDRMs (Document Management) system do you use and what is the contract expiry date for that contract?
10. Do you have a Hybrid Mail contract in place with a managed service provider? If so, please confirm which supplier and the contract expiry date of that contract?
11. Do you have a contract in place for any Mobile or App Services delivered to your Patients? If so, please confirm which supplier and the contract expiry date of that contract?
12. Do you use any Room Booking systems for a) Clinics b) Staff? If so, please confirm which supplier(s) and the contract expiry date of that contract(s)?
13. How many DSAR requests did you receive in 2022 and what % were processed within 28 days?

Yours faithfully,

Daisy Needham

FOIREQUESTS (EAST CHESHIRE NHS TRUST - RJN), East Cheshire NHS Trust

Good Afternoon,

 

I am writing to acknowledge receipt of your request for information.  The
timescale for response under the Freedom of Information Act 2000 is 20
working days, counting the first working day after the request is received
as day 1.  "Working day" refers to Monday to Friday with the exception of
all public holidays.

 

The Freedom of Information Act 2000 defines a number of exemptions, which
may prevent the release of the information you have requested. If any of
the exemption categories apply, the information will not be released to
you and we will advise you accordingly, including your rights of appeal.

 

If the information you have requested contains reference to a third party
we may consult with them prior to making a decision on whether to release
the information to you.

 

If you require any further information regarding your request, please do
not hesitate to contact us. 

 

Regards

Freedom of Information

Corporate Affairs & Governance

East Cheshire NHS Trust

01625 661871 (for FoI queries)

Website: [1]www.eastcheshire.nhs.uk

 

DISCLAIMER: This e-mail may contain confidential and /or proprietary
information some or all of which may be legally privileged.

It is intended for the recipient only. If any addressing or transmission
error has misdirected this e-mail, please notify the author by replying to
this e-mail and destroying any copies.

If you are not the intended recipient you must not use, disclose,
distribute, copy, print or rely on this e-mail.

══════════════════════════════════════════════════════════════════════════

From: Daisy Needham <[FOI #1006882 email]>
Sent: 21 July 2023 13:23
To: FOIREQUESTS (EAST CHESHIRE NHS TRUST - RJN)
<[East Cheshire NHS Trust request email]>
Subject: Freedom of Information request - Patient Communications
 
[You don't often get email from
[FOI #1006882 email]. Learn why this is important
at [2]https://aka.ms/LearnAboutSenderIdentific... ]

This message originated from outside of NHSmail. Please do not click links
or open attachments unless you recognise the sender and know the content
is safe.

Dear East Cheshire NHS Trust,

Please could you kindly respond to the following questions:

1.      Please confirm the total number of Outpatient Appointment letters
sent in FY or CY 2022?
2.      Please confirm the total number of Hospital Discharge Summary
Notices sent in FY or CY 2022?
3.      Please confirm the total number of Clinical Outcome letters sent
in FY or CY 2022?
4.      What % of Did Not Attends (DNA’s) did you have in Outpatients for
2022?
5.      What EPR system do you use please and what is the contract expiry
date for that system?
6.      What PAS system do you use please and what is the contract expiry
date for that system?
7.      What Patient Portal(s) do you use please and what is the contract
expiry date(s) for those systems?
8.      If Yes to Q7, do you currently send any of your patient
communications digitally? If so, what approx. % of your communications are
digital per annum?
9.      What EDRMs (Document Management) system do you use and what is the
contract expiry date for that contract?
10.     Do you have a Hybrid Mail contract in place with a managed service
provider? If so, please confirm which supplier and the contract expiry
date of that contract?
11.     Do you have a contract in place for any Mobile or App Services
delivered to your Patients? If so, please confirm which supplier and the
contract expiry date of that contract?
12.     Do you use any Room Booking systems for a) Clinics b) Staff? If
so, please confirm which supplier(s) and the contract expiry date of that
contract(s)?
13.     How many DSAR requests did you receive in 2022 and what % were
processed within 28 days?

Yours faithfully,

Daisy Needham

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #1006882 email]

Is [East Cheshire NHS Trust request email] the wrong address for Freedom of Information
requests to East Cheshire NHS Trust? If so, please contact us using this
form:
[3]https://gbr01.safelinks.protection.outlo...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[4]https://gbr01.safelinks.protection.outlo...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[5]https://gbr01.safelinks.protection.outlo...
[6]https://gbr01.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

FOIREQUESTS (EAST CHESHIRE NHS TRUST - RJN), East Cheshire NHS Trust

1 Attachment

Please find attached our response to your FOI request.

 

Regards

 

 

Freedom of Information

Corporate Affairs & Governance

East Cheshire NHS Trust

01625 661184 (for FoI queries)

Website: [1]www.eastcheshire.nhs.uk

 

 

Please take a few minutes to help us improve our service by answering the
following questions.

Please copy this into a reply email and return to us.

 

1.       Were you satisfied with the FOI response provided ? YES/ NO

2.       Were you satisfied with the timeframe for your response? YES/NO

 

Freedom of Information

Corporate Affairs & Governance

East Cheshire NHS Trust

01625 661871 (for FoI queries)

Website: [2]www.eastcheshire.nhs.uk

 

DISCLAIMER: This e-mail may contain confidential and /or proprietary
information some or all of which may be legally privileged.

It is intended for the recipient only. If any addressing or transmission
error has misdirected this e-mail, please notify the author by replying to
this e-mail and destroying any copies.

If you are not the intended recipient you must not use, disclose,
distribute, copy, print or rely on this e-mail.

══════════════════════════════════════════════════════════════════════════

From: FOIREQUESTS (EAST CHESHIRE NHS TRUST - RJN)
<[East Cheshire NHS Trust request email]>
Sent: 25 July 2023 13:49
To: Daisy Needham <[FOI #1006882 email]>
Subject: FOI;66552023 - Patient Communications
 

Good Afternoon,

 

I am writing to acknowledge receipt of your request for information.  The
timescale for response under the Freedom of Information Act 2000 is 20
working days, counting the first working day after the request is received
as day 1.  "Working day" refers to Monday to Friday with the exception of
all public holidays.

 

The Freedom of Information Act 2000 defines a number of exemptions, which
may prevent the release of the information you have requested. If any of
the exemption categories apply, the information will not be released to
you and we will advise you accordingly, including your rights of appeal.

 

If the information you have requested contains reference to a third party
we may consult with them prior to making a decision on whether to release
the information to you.

 

If you require any further information regarding your request, please do
not hesitate to contact us. 

 

Regards

Freedom of Information

Corporate Affairs & Governance

East Cheshire NHS Trust

01625 661871 (for FoI queries)

Website: [3]www.eastcheshire.nhs.uk

 

DISCLAIMER: This e-mail may contain confidential and /or proprietary
information some or all of which may be legally privileged.

It is intended for the recipient only. If any addressing or transmission
error has misdirected this e-mail, please notify the author by replying to
this e-mail and destroying any copies.

If you are not the intended recipient you must not use, disclose,
distribute, copy, print or rely on this e-mail.

══════════════════════════════════════════════════════════════════════════

From: Daisy Needham <[FOI #1006882 email]>
Sent: 21 July 2023 13:23
To: FOIREQUESTS (EAST CHESHIRE NHS TRUST - RJN)
<[East Cheshire NHS Trust request email]>
Subject: Freedom of Information request - Patient Communications
 
[You don't often get email from
[FOI #1006882 email]. Learn why this is important
at [4]https://aka.ms/LearnAboutSenderIdentific... ]

This message originated from outside of NHSmail. Please do not click links
or open attachments unless you recognise the sender and know the content
is safe.

Dear East Cheshire NHS Trust,

Please could you kindly respond to the following questions:

1.      Please confirm the total number of Outpatient Appointment letters
sent in FY or CY 2022?
2.      Please confirm the total number of Hospital Discharge Summary
Notices sent in FY or CY 2022?
3.      Please confirm the total number of Clinical Outcome letters sent
in FY or CY 2022?
4.      What % of Did Not Attends (DNA’s) did you have in Outpatients for
2022?
5.      What EPR system do you use please and what is the contract expiry
date for that system?
6.      What PAS system do you use please and what is the contract expiry
date for that system?
7.      What Patient Portal(s) do you use please and what is the contract
expiry date(s) for those systems?
8.      If Yes to Q7, do you currently send any of your patient
communications digitally? If so, what approx. % of your communications are
digital per annum?
9.      What EDRMs (Document Management) system do you use and what is the
contract expiry date for that contract?
10.     Do you have a Hybrid Mail contract in place with a managed service
provider? If so, please confirm which supplier and the contract expiry
date of that contract?
11.     Do you have a contract in place for any Mobile or App Services
delivered to your Patients? If so, please confirm which supplier and the
contract expiry date of that contract?
12.     Do you use any Room Booking systems for a) Clinics b) Staff? If
so, please confirm which supplier(s) and the contract expiry date of that
contract(s)?
13.     How many DSAR requests did you receive in 2022 and what % were
processed within 28 days?

Yours faithfully,

Daisy Needham

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #1006882 email]

Is [East Cheshire NHS Trust request email] the wrong address for Freedom of Information
requests to East Cheshire NHS Trust? If so, please contact us using this
form:
[5]https://gbr01.safelinks.protection.outlo...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[6]https://gbr01.safelinks.protection.outlo...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[7]https://gbr01.safelinks.protection.outlo...
[8]https://gbr01.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections