Patient Communications

Daisy Needham made this Freedom of Information request to Cheshire and Wirral Partnership NHS Foundation Trust Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Dear Cheshire and Wirral Partnership NHS Foundation Trust,

Please could you kindly respond to the following questions:

1. Please confirm the total number of Outpatient Appointment letters sent in FY or CY 2022?
2. Please confirm the total number of Hospital Discharge Summary Notices sent in FY or CY 2022?
3. Please confirm the total number of Clinical Outcome letters sent in FY or CY 2022?
4. What % of Did Not Attends (DNA’s) did you have in Outpatients for 2022?
5. What EPR system do you use please and what is the contract expiry date for that system?
6. What PAS system do you use please and what is the contract expiry date for that system?
7. What Patient Portal(s) do you use please and what is the contract expiry date(s) for those systems?
8. If Yes to Q7, do you currently send any of your patient communications digitally? If so, what approx. % of your communications are digital per annum?
9. What EDRMs (Document Management) system do you use and what is the contract expiry date for that contract?
10. Do you have a Hybrid Mail contract in place with a managed service provider? If so, please confirm which supplier and the contract expiry date of that contract?
11. Do you have a contract in place for any Mobile or App Services delivered to your Patients? If so, please confirm which supplier and the contract expiry date of that contract?
12. Do you use any Room Booking systems for a) Clinics b) Staff? If so, please confirm which supplier(s) and the contract expiry date of that contract(s)?
13. How many DSAR requests did you receive in 2022 and what % were processed within 28 days?

Yours faithfully,

Daisy Needham

FOI (CHESHIRE AND WIRRAL PARTNERSHIP NHS FOUNDATION TRUST), Cheshire and Wirral Partnership NHS Foundation Trust

Dear Daisy,

Thank you for your Freedom of Information request to Cheshire and Wirral Partnership NHS Foundation Trust.

I calculate the deadline for response to be 18 August 2023. Should you need to contact us in relation to your query in the meantime, please quote the reference number FOI 23.301.

Please be assured that we are working hard to respond to all requests within the statutory 20-day time limit specified in the legislation. However, we are currently facing increased demands due to staffing levels across the Trust. This is leading to a delay in some responses. We will make every effort to deal with your request as quickly as possible. We thank you in advance for your patience in this matter.

Kind regards,
Freedom of Information Officer

Cheshire and Wirral Partnership NHS Foundation Trust
Trust Headquarters,
Redesmere,
Liverpool Road,
Chester,
CH2 1BQ

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FOI (CHESHIRE AND WIRRAL PARTNERSHIP NHS FOUNDATION TRUST), Cheshire and Wirral Partnership NHS Foundation Trust

1 Attachment

Dear Daisy,

Please find attached a response to your Freedom of Information request made to Cheshire and Wirral Partnership NHS Foundation Trust on 21st July 2023.

Do not hesitate to contact us if you require any further information.

Kind regards,

Freedom of Information Officer
Cheshire and Wirral Partnership NHS Foundation Trust
Trust Headquarters,
Redesmere,
Liverpool Road,
Chester,
CH2 1BQ

show quoted sections