Patient Communications

Daisy Needham made this Freedom of Information request to Bridgewater Community Healthcare NHS Foundation Trust Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Dear Bridgewater Community Healthcare NHS Foundation Trust,

Please could you kindly respond to the following questions:

1. Please confirm the total number of Outpatient Appointment letters sent in FY or CY 2022?
2. Please confirm the total number of Hospital Discharge Summary Notices sent in FY or CY 2022?
3. Please confirm the total number of Clinical Outcome letters sent in FY or CY 2022?
4. What % of Did Not Attends (DNA’s) did you have in Outpatients for 2022?
5. What EPR system do you use please and what is the contract expiry date for that system?
6. What PAS system do you use please and what is the contract expiry date for that system?
7. What Patient Portal(s) do you use please and what is the contract expiry date(s) for those systems?
8. If Yes to Q7, do you currently send any of your patient communications digitally? If so, what approx. % of your communications are digital per annum?
9. What EDRMs (Document Management) system do you use and what is the contract expiry date for that contract?
10. Do you have a Hybrid Mail contract in place with a managed service provider? If so, please confirm which supplier and the contract expiry date of that contract?
11. Do you have a contract in place for any Mobile or App Services delivered to your Patients? If so, please confirm which supplier and the contract expiry date of that contract?
12. Do you use any Room Booking systems for a) Clinics b) Staff? If so, please confirm which supplier(s) and the contract expiry date of that contract(s)?
13. How many DSAR requests did you receive in 2022 and what % were processed within 28 days?

Yours faithfully,

Daisy Needham

FOI (BRIDGEWATER COMMUNITY HEALTHCARE NHS FOUNDATION TRUST),

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Bridgewater Community Healthcare NHS Foundation Trust | @WeAreBCHFT
[email address] | @BCHFTInfoGov

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FOI (BRIDGEWATER COMMUNITY HEALTHCARE NHS FOUNDATION TRUST),

2 Attachments

Dear requestor,

Please see attached response for your recent FOI (Reference:FOI1112)

 

FOI Officer

Information Governance Team

[1][email address]

 

[[2]Chart Description automatically generated with low confidence]

Think email efficient. Only send and reply when it is needed.

 

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