Patient Appointment Letters

Mark Foxwell made this Freedom of Information request to Pennine Acute Hospitals NHS Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Response to this request is long overdue. By law, under all circumstances, Pennine Acute Hospitals NHS Trust should have responded by now (details). You can complain by requesting an internal review.

Dear Pennine Acute Hospitals NHS Trust

I would like to know whether the Trust has outsourced the printing of patient appointment letters or whether patient letters are still printed in house.

If the letter printing has been outsourced please confirm the name of the incumbent provider and the contract expiry date.

Thank you



Mark Foxwell
Business Development Manager
Swiss Post Solutions

PennineFOI atSalford,

Dear Mark

RE: Freedom of Information Acknowledgement of receipt Ref code FOI8873/PAT/KA

Thank you for your recent Freedom of Information request made in relation to information held by Pennine Acute Hospitals Trust. Requests for information from one of the Care Organisations making up Pennine Acute Hospitals Trust (Fairfield General Hospital, Rochdale Infirmary, The Royal Oldham Hospital and North Manchester General Hospital) are now processed from the Salford Royal NHS Foundation Trust base of the Northern Care Alliance.

This email is an acknowledgement of your request, should the Trust find it is unable to respond to your request you will be notified following discussion with the service.
In accordance with Trust policy and the requirements of the Freedom of Information Act 2000, a period of 20 working days is assigned for processing requests. [Working days within the NHS refers to Mon-Fri.] Your request has been passed to relevant service(s) to provide details, should they require clarification on your request you will be notified.

The Trust will provide you with an explanation if we find that there is any reason why the 20 day timeframe cannot be met. The Trust will also provide details of any exemptions used in responding to your request.

Please contact us if you have any queries regarding your application.

Kind regards

Freedom of Information Office
Northern Care Alliance
Salford/Oldham/Bury/Rochdale/North Manchester
Salford Team Tel: 0161 206 1130 (Monday to Friday)
Pennine Team Tel: 0161 206 6610 (working days Mon/Tue and Thu)

(NB all PAT related responses should be addressed to the PAT dedicated FOI email address)
[email address]

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PennineFOI atSalford,


Dear Mark


The Trust has now completed collation of data to support a response to
your recent Freedom of Information request.


Details requested have now been posted on the Trust website and can be
viewed using this link.




We trust these details will assist with your enquiries.  If we can be of
any further assistance in the future please do not hesitate to contact us





As a Trust we are keen to monitor and improve the services we offer. We’d
be grateful if you could take the time to answer the following questions
and provide us with any other feedback that may assist us with this



Were you satisfied with the handling of your request?     YES/NO
Was your request handled in a timely manner?               YES/NO
Were you provided with sufficient information to assist you with YES/NO
your request?



Yours Sincerely




Freedom of Information Office

Northern Care Alliance

For Pennine Acute Hospital NHS Trust

Processed at Salford Royal NHS Foundation Trust

1st Floor, Turnpike House

631 Eccles New Road


M50 1SY (Use: M50 1SW for navigation/GPS)

Team Tel: 0161 206 1130


From: Freedom of information request


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