Dear University Hospitals of Leicester NHS Trust

I would like to know whether the Trust has outsourced the printing of patient appointment letters or whether patient letters are still printed in house.

If the letter printing has been outsourced please confirm the name of the incumbent provider and the contract expiry date.

Thank you

Regards

Mark

Mark Foxwell
Business Development Manager
Swiss Post Solutions

FOI - Freedom of Information, University Hospitals of Leicester NHS Trust

1 Attachment

Our Reference: KR/FOI/40285

15 October 2018

 

Mark Foxwell

[1][FOI #525086 email]

 

Dear Mr Foxwell

 

Request for Information

 

Thank you for your request for information, as received by University
Hospitals of Leicester NHS Trust on 9 October 2018.   Within UHL NHS
Trust, Freedom of Information Act requests are managed centrally by the
Corporate and Committee Services Team. 

 

The Trust will endeavour to provide a response within the required 20
working-day deadline.  I will, of course, keep you informed should this
not prove possible for any reason.  If we require any clarification on
your request, we will contact you as soon as possible. 

 

All requesters are advised that the Trust may make a charge for providing
the information to them, to cover the cost of photocopying, postage and
packaging etc – I confirm that where these costs are below £5.00 in total,
no charge will be made.  All requesters are also advised that there may
also be a charge payable to cover costs of locating the information they
have requested, as laid down in the Freedom of Information Act Regulations
published by the Government in December 2004.  Naturally, if such a charge
is to be applied to your request, you will be informed as soon as
possible.

 

Yours sincerely,

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Luke Saunders

Litigation, Corporate and Committee Services

University Hospitals of Leicester NHS Trust

 

*  Belgrave House, Leicester General Hospital, LE5 4PW

(  0116 258 8932/8610

8   [3][email address]

 

Information contained in emails may be subject to disclosure under the
freedom of information act 2000, and confidentiality cannot therefore be
guaranteed. Please ensure that all emails are accurate and appropriate,
and are retained/ deleted in accordance with good practice and any
policies of the trust

 

If you are not the intended recipient of this email, please inform the
sender, delete the email from your system and destroy any copies you may
have made.

 

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FOI - Freedom of Information, University Hospitals of Leicester NHS Trust

2 Attachments

Corporate and Legal Affairs – Corporate and Committee Services

 

Our Reference: KR/FOI/40285

6 November 2018

 

 

Mark Foxwell

[1][FOI #525086 email]

 

 

Dear Mr Foxwell

 

Request for Information

 

Thank you for your Freedom of Information Act (FOI) request, as received
on 9 October 2018 and acknowledged on 15 October 2018. For information,
the University Hospitals of Leicester NHS Trust is one of the largest and
busiest NHS teaching Trusts in the country incorporating the Leicester
Royal Infirmary, Glenfield Hospital and Leicester General Hospital.  Our
three hospitals have around 15,000 staff serving around 1.2 million people
across Leicester, Leicestershire and Rutland, and a further two to three
million people from the rest of the UK who come to us for treatment from
one of our specialist services.  During 2017/18 we treated 1,410,500
patients – that’s 3,864 patients each day.

 

Following consultation with colleagues from the Operations Directorate,
the Estates and Facilities Directorate and the Information Management and
Technology Directorate, I confirm that the University Hospitals of
Leicester NHS Trust holds information covered by your FOI request.   In
your Freedom of Information Act request, you asked for the following
information and the Trust’s response is provided following each section of
your request below:-  

 

I would like to know whether the Trust has outsourced the printing of
patient appointment letters or whether patient letters are still printed
in house. 

Following consultation with colleagues from the Operations Directorate,
the Estates and Facilities Directorate and the Information Management and
Technology Directorate, I am advised that patient appointment letters are
printed in-house.

 

If the letter printing has been outsourced please confirm the name of the
incumbent provider and the contract expiry date.

Not applicable.

 

I hope that this response is satisfactory and provides you with the
information requested (where available). If you require any further
assistance please do not hesitate to contact me.  If you are dissatisfied
with the Trust’s response, you can contact the Director of Corporate and
Legal Affairs on Tel. No. 0116 258 8615 to request a copy of UHL’s Freedom
of Information Act complaints procedure.

 

We must advise you that where we have provided information we have done so
subject to the provisions of the Re-use of Public Sector Information
Regulations 2005.  Accordingly you must not re-use this information
without having the consent of the Trust.  Where the Trust is prepared to
provide its consent then it may levy a charge for doing so. Should you
wish to re-use documents provided then you must make your request in
writing stating your name and your address for correspondence together
with the document that you wish to re-use and the purpose for which the
information is to be re-used.

 

In the event that you remain dissatisfied with the way in which the Trust
has handled any complaint that you may wish to make, we would advise you
of your right to complain to the Information Commissioner at the
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF.

 

Yours sincerely,

 

 

Kate Rayns

Corporate and Committee Services Officer

 

 

Kind regards … Kate

 

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Kate Rayns

Corporate and Committee Services Officer

University Hospitals of Leicester NHS Trust

Belgrave House, Leicester General Hospital

Tel: 0116 258 8907   Email: [3][email address]

 

Information contained in e-mails may be subject to disclosure under the
Freedom of Information Act 2000, and confidentiality cannot therefore be
guaranteed.  Please ensure that all e-mails are accurate and appropriate,
and are retained/deleted in accordance with good practice and any policies
of the Trust.  If you are not the intended recipient of this e-mail,
please inform the sender, delete the e-mail from your system and destroy
any copies you may have made.

 

 

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