Patient Appointment Letters

The request was successful.

Dear Sir / Madam

I would like to know whether the Trust has outsourced the printing of patient appointment letters or whether patient letters are still printed in house.

If the letter printing has been outsourced please confirm the name of the incumbent provider and the contract expiry date.

Thank you

Regards

Mark

Mark Foxwell
Business Development Manager
Swiss Post Solutions

Foi (DUDLEY AND WALSALL MENTAL HEALTH PARTNERSHIP NHS TRUST),

1 Attachment

Dear Mr Foxwell

FREEDOM OF INFORMATION ACT 2000 - Dudley & Walsall Mental Health
Partnership NHS Trust

Thank you for your request for information under the requirements of the
Freedom of Information Act 2000 which we received on 10^th October 2018.  

 

As per section 10 of the Act, you can expect a reply no later than 20
working days from this date.

There may be a fee payable for this information. This will be considered
and you will be informed if a fee is payable. In this event the fee must
be paid before the information is processed and released. The 20 day time
limit for responses is suspended until receipt of the payment. If there is
a fee payable we will write to you again to let you know the process in
this event.

For your information, the Act defines a number of exemptions which may
prevent the release of the information you have requested. We will assess
whether any of the exemption categories apply to your request and if they
do, or if there is a delay due to the application of an exemption we will
write to you again.

If any further assistance in this matter is required, please do not
hesitate to contact me.

 

Kind regards

 

 

Jannette

 

[1]Description: Description: Description: Description: Description:
Description: cid:image001.jpg@01D0AAA2.39CE2720

Jannette Boss

Corporate Governance Support Officer (Temporary)

Dudley and Walsall Mental Health Partnership NHS Trust

               

Contact Details:

External number:   01384 325002

Internal extension: 65002

 

Email: [2][email address]

 

Dudley and Walsall Mental Health Partnership Trust

Trust HQ

Trafalgar House, 2^nd Floor

47-49 King Street

Dudley, DY2 8PS

 

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Dear Sir / Madam

I understand the NHS is busy however I've not received a response to my request sent on 10th October.

I would like to know whether the Trust has outsourced the printing of patient appointment letters or whether patient letters are still printed in house.

If the letter printing has been outsourced please confirm the name of the incumbent provider and the contract expiry date.

Thank you

Regards

Mark

Foi (DUDLEY AND WALSALL MENTAL HEALTH PARTNERSHIP NHS TRUST),

1 Attachment

Dear Mr Foxwell

FREEDOM OF INFORMATION ACT 2000 - Dudley & Walsall Mental Health
Partnership NHS Trust

 

Freedom of Information Request No: 3694

Further to your Freedom of Information request received on 10^th October
2018, I would like to offer my apologies for the delay in getting back to
you.  However, I am able to respond now and can confirm that the Trust
holds the requested information. Please find our response to your
following request in blue.

I would like to know whether the Trust has outsourced the printing of
patient appointment letters or whether patient letters are still printed
in house. 

 

The Trust has not outsourced the printing of patient appointment letter
however it has an ongoing pilot implementation of a hybrid mail solution
for Outpatient appointment letters.

 

If the letter printing has been outsourced please confirm the name of the
incumbent provider and the contract expiry date.

 

Not applicable

 

Your request has now been closed. If you have any queries related to the
responses provided please in the first instance contact me.

If you are dissatisfied with the handling of your request please contact
the Information Governance Manager on 01384 3245111 or email
[1][email address]

 

If you remain dissatisfied, then you are entitled to approach the
Information Commissioner and request an assessment of the manner in which
the Trust has handled your request.

The Information Commissioner is an independent officer, appointed by
the Crown and reports directly to Parliament. The Commissioner can request
all the documentation relating to your request to decide whether the
Trust’s decision was fair and meets the requirements of the Freedom of
Information Act 2000 and can be contacted via [2]www.ico.org.uk

You can also refer to the Information Commissioner at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 01625 545700

[3]www.informationcommissioner.gov.uk

 

 

 

Kind regards

 

 

Jannette

 

[4]Description: Description: Description: Description: Description:
Description: cid:image001.jpg@01D0AAA2.39CE2720

Jannette Boss

Corporate Governance Support Officer (Temporary)

Dudley and Walsall Mental Health Partnership NHS Trust

               

Contact Details:

External number:   01384 325002

Internal extension: 65002

 

Email: [5][email address]

 

Dudley and Walsall Mental Health Partnership Trust

Trust HQ

Trafalgar House, 2^nd Floor

47-49 King Street

Dudley, DY2 8PS

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