Passport Renewal still in Examination after 11 weeks

Response to this request is long overdue. By law, under all circumstances, HM Passport Office should have responded by now (details). You can complain by requesting an internal review.

Dear HM Passport Office,

I have applied to renewal my British passport, I was naturalised 10 years ago.
12 weeks after check and send service, my passport whenever we call is still in Examination. We get told we just have to wait, are we allowed to request FOI of why its stuck? or why the delay. We just get told to wait.... ' The examiner can long as they are satisfied??' Complain was lodged by email after few weeks they asked us to call advise line number who told us its still in examination. This is frustrating, what can be done?

Yours faithfully,

Rita Horn

santa left an annotation ()

After 6 months did get the passport eventually.. advise for anyone who is getting non positive response from HMPO.... follow their complaints procedure... step 1, step 2, mp's letter, and finally ombudsman. This is the only resolution to obtain your passport or you will be waiting forever just to be told they are doing checks! Its very unfair and times consuming.