Passport renewal delays

The request was partially successful.

Omobolanle Mustapha

Dear Identity and Passport Service,

I submitted an application for my daughter through the post office check and send on the 21 May 2013 which your office acknowledged receiving on the 26 May 2013.

My FOI request is for information on the last 3 months

1) what percentage of renewal application were not processed within the 3 weeks turnaround time specified

2) Of the renewal applications not completed within 3 weeks, can I get the ethnic breakdown using the specification that your office normally uses.

5) What are the top 5 reasons for renewal application that are not completed within 3 weeks

Yours faithfully,

Omobolanle Mustapha

IPSFOIs,

Dear Mr Mustapha

Thank you for your e-mail of 29 June, in which you ask for statistics on
passport renewal applications. Your request is being handled as a
request for information under the Freedom of Information Act 2000.

We will aim to send you a full response by 29 July, which is twenty
working days from the date when we received your request.

If you have any questions about the handling of your information
request, please do not hesitate to contact me.

Yours sincerely

Her Majesty's Passport Office

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IPSFOIs,

Dear Mr Mustapha

Sorry but I omitted the reference number above from the earlier email.

Her Majesty's Passport Office

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1 Attachment

Dear Mr Mustapha,

Thank you for your email of 29 June. Please find a response attached.

<<28068 O Mustapha response.pdf>>

Yours sincerely,

Freedom of Information Team

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