Passenger volume on route E5

The request was partially successful.

Dear Transport for London, I live close to a bus stop on the route E5 and I am a regular user of the service, and in recent years the people the route serves and I have noticed severe overcrowding on this route. Sometimes, when a bus arrives at a stop, passengers won't be let on the bus, as there are many people already on it and there's no space.

In 2015, the route went for tender and was won by Abellio London, although with single door 8.9 metre Alexander Dennis Enviro 200 MMCs. The whole community were disappointed to see the E5 allocated single door buses again. Would it be possible to introduce dual door buses on this route, as it is very difficult to get off the bus when there are many people in the way, and only one door to enter and exit. The overcrowding will only get worse as the Havelock Estate redevelopment would increase the amount of users on this service.

I've also got a few questions regarding this topic:
1). If it is physically impossible to introduce a longer bus type to the E5 route (due to narrow, tight turns on the route), which turns are too narrow on the route, that restrict it to short buses?
2). On average, how many people use the route E5 on a yearly basis
3). Are the any future proposals for the E5 or any other routes to serve the Havelock and Toplocks Estates in Southall?

Yours faithfully,
Athikor Kalam

FOI, Transport for London

Dear Mr Kalam,

TfL Ref: 1166--1718

Thank you for your request received by Transport for London (TfL) on 14 August 2017. I apologise for the delay in getting back to you.

Your request will be processed in accordance with the requirements of the Freedom of Information Act and our information access policy.

Your request will be processed by the Greater London Authority, TfL and its subsidiaries to provide you with a response in accordance with the Freedom of Information Act 2000 and our information access policy.

A response will be sent to you by 11 September 2017. We publish a substantial range of information on our website on subjects including operational performance, contracts, expenditure, journey data, governance and our financial performance. This includes data which is frequently asked for in FOI requests or other public queries. Please check http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

We will publish anonymised versions of requests and responses on the www.tfl.gov.uk website. We will not publish your name and we will send a copy of the response to you before it is published on our website.

In the meantime, if you would like to discuss this matter further, please do not hesitate to contact me.

Yours sincerely

Jasmine Howard
FOI Case Officer
Information Governance
Transport For London

FOI, Transport for London

1 Attachment

Dear Mr Kalam

 

TfL Ref: 1166-1718

 

Thank you for your email received by us on date asking for information
about bus route E5 and passenger usage.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm that we hold the information you require.

 

Would it be possible to introduce dual door buses on this route, as it is
very difficult to get off the bus when there are many people in the way,
and only one door to enter and exit

 

1). If it is physically impossible to introduce a longer bus type to the
E5 route (due to narrow, tight turns on the route), which turns are too
narrow on the route, that restrict it to short buses?

 

As part of our current public consultation there are proposals for
increasing services around Merrick Road, as explained on our website at:
[1]https://consultations.tfl.gov.uk/buses/e.... It is our
aspiration to extend this route to Havelock Estate if the proposed new
road ‘Grand Union Avenue’ is built connecting to it via the Middlesex
Business Park development site.

 

I can also advise that a larger vehicle was route tested on route E5 in
March 2015, which encountered a number of difficulties due to its size and
the width of the highway. Additionally, at the Medway Parade stop, loading
trucks impeded the bus in its manoeuvre to turn right from the bus stop.
The current shorter vehicle can undertake this manoeuvre, in contrast to
its larger equivalent.

 

2). On average, how many people use the route E5 on a yearly basis

 

The information you asked for is available on our website using the
following link:
[2]https://tfl.gov.uk/corporate/publication...

 

In accordance with section 21 of the FOI Act, we are not obliged to supply
you with a copy of the requested information as it is already accessible
to you elsewhere.

 

3). Are the any future proposals for the E5 or any other routes to serve
the Havelock and Toplocks Estates in Southall?

 

Please see our response to Question One.

 

If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

 

Jasmine Howard

FOI Case Officer

Information Governance

Transport For London

 

 

 

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