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Partnerships or contracts with E consult health Ltd (co number 07628675) previously Hurley Innovations Ltd

andrew gardner made this Freedom of Information request to NHS England

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Dear NHS England,

I am concerned that there are some arrangements in place between NHS England and E consult health ltd. which have been put in place without due process. Can you confirm what arrangements are in place?

Yours faithfully,

Andrew Gardner

CONTACTUS, England (NHS ENGLAND), NHS England

Dear Customer,

Thank you for your email. **Please read the important information below**

Please refer to the information below on how the Customer Contact Centre
can help you.

Our normal working hours are 08:00 to 18:00 from Monday to Friday and we
regret the delay in reply over the non-working hours.

The Customer Contact Centre is experiencing a high volume of enquiries. We
aim to respond to all general enquiries within 10 working days. If you
have raised a new complaint, you will receive a separate acknowledgement
within 3 working days

In the meantime, you may find the following information helpful.

How can the Customer Contact Centre help me?

NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.

You may be able to find the answer you are looking for in
our [1]Frequently Asked Questions and our website explains how [2]to
feedback or make a complaint.

What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?

If your enquiry or complaint is about secondary care, this includes
hospital care, NHS 111 services, mental health services, out-of-hours
services and community services such as district nursing you’ll need to
contact your local Clinical Commissioning Group (CCG). You can find their
contact details using the [3]NHS Choices service finder.

Do you provide medical advice?

No. Our advisors and not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.

If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?

You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.

You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?

You can find information about NHS England and our work on our [4]website.

How we use your information: Our privacy notices explains how we use,
share and store your personal information. You can find this on the NHS
England website [5]https://www.england.nhs.uk/privacy

 

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FOI, England (NHS ENGLAND), NHS England

Dear Mr Gardner,

 

Re:      Freedom of Information request (Our Ref: FOI-057080)

 

Thank you for your Freedom of Information (FOI) request dated 10 August
2018.

 

Your exact request was:-

 

“I am concerned that there are some arrangements in place between NHS
England and E consult health ltd.  which have been put in place without
due process.  Can you confirm what arrangements are in place?”

 

Under Section 1(3) of the FOI Act, an authority is not obliged to comply
with an FOI request when it reasonably requires further information in
order to identify and locate the information requested.

 

Can you please clarify what you mean by “arrangements” – are you referring
to a formal contract or another type of agreement?

 

Please be assured we are keen to assist with your request. However, we
cannot guarantee that any exemptions under the FOI Act will not apply to
any further information requested. Please also be aware that where a
request is subject to clarification. Upon receipt of sufficient
clarification the request will be processed and the 20 working day
timeframe apply.

 

Please send your clarified request to [1][NHS England request email] quoting
your reference number FOI-057080.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

 

   

Yours sincerely,

 

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [3][NHS England request email]

 

 

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Dear FOI, England (NHS ENGLAND),

When I use the word arrangement I mean the following:

1. A contract between the two parties
2. A heads of terms between the two parties which is signed but not contractual
3. A letter of intent

FOI, England (NHS ENGLAND), NHS England

Dear Andrew Gardner,  

 

Thank you for your communication dated 20 August 2018.

 

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

 

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

 

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [3][NHS England request email]

 

‘High quality care for all, now and for future generations’

 

 

 

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FOI, England (NHS ENGLAND), NHS England

Dear Andrew Gardner,

 

Re:      Freedom of Information request (Our Ref: FOI-057161)

 

Thank you for your Freedom of Information (FOI) request dated 20 August
2018.

 

Your exact request was:-

 

“I am concerned that there are some arrangements in place between NHS
England and E consult health ltd. which have been put in place without due
process. Can you confirm what arrangements are in place, When I use the
word arrangement I mean the following:

 

1. A contract between the two parties

2. A heads of terms between the two parties which is signed but not
contractual

3. A letter of intent”

 

NHS England does hold any contracts with E consult health ltd.

 

It may help if we explain that the NHS in England is not a single
organisation but is made up of a range of organisations such as Hospitals,
Clinical Commissioning Groups (CCGs) and Ambulance Trusts. NHS England is
responsible for commissioning primary care services such as GP and dental
surgeries, as well as some specialised secondary care services.

 

Therefore, any recorded information NHS England may be able to provide in
response to an FOI request will generally relate to the services NHS
England commissions. For information on commissioned services and the
types of information NHS England holds can be found on our [1]website and
[2]publication scheme. For further information on the NHS, its structure
and other NHS organisations please refer to NHS Choices [3]here.

 

According to their website Econsult provide services to GP surgeries, as
GP surgeries are independent entities they would make therefore
contractual arrangements with Econsult or other providers directly.

 

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review. This should be requested in
writing within two months of the date of this letter. Your correspondence
should be labelled “Internal Review” and should outline your concerns
and/or the area(s) you would like the review to consider. Internal Review
requests should be sent to:

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Email: [4][NHS England request email]

 

Please quote the reference number FOI-057161 in any future communications.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [5][email address]  

Website: [6]www.ico.org.uk

 

Please note there is no charge for making an appeal.

 

Please be aware that in line with the Information Commissioner’s directive
on the disclosure of information under the FOI Act, your request will be
anonymised and published on our website as part of our disclosure log.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [7][NHS England request email].

 

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [8][NHS England request email]

 

 

 

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We don't know whether the most recent response to this request contains information or not – if you are andrew gardner please sign in and let everyone know.