Partnership with Sopra Steria for UKVCAS services

The request was partially successful.

Dear Home Office,

The Home Office entered into a partnership with Sopra Steria to provide services for UKVCAS.

Please provide the following in PDF or digital format, together with all other relevant documents highlighting the nature of this agreement :

- the contract/ agreement signed by the Home Office and Sopra Steria
- any changes which may have been made to this agreement since it was signed
- all complaints made to Sopra Steria/ the Home Office by its service-users
- any fines or penalties imposed on Sopra Steria
- agreed accountability mechanisms
- any information pertaining to UKVCAS services for new refugees, including documents or agreements which demonstrate that Sopra Steria must not charge them fees
- all other relevant information

I would also like to know: why is Sopra Steria charging refugees for biometric services? Who is accountable when Sopra Steria (incorrectly) insist that they pay? If payment is made, who is responsible for ensuring that money is returned to the refugee?

Yours faithfully,

Hugh O'Boyle

FOI Requests, Home Office

Thank you for contacting the Home Office FOI Requests Mailbox.  

We will endeavour to respond within 2 working days.

If you have any questions then please do not hesitate to contact us.  

 

Thank you,  

FOI Requests Home Office

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FOI Requests, Home Office

Dear Hugh O'Boyle,

Thank you for contacting the Home Office with your request.

This has been assigned to a caseworker (case ref 57868). We will aim to send you a full response by 19/03/2020 which is twenty working days from the date we received your request.

If you have any questions then please do not hesitate to contact us.

Thank you,

N McKenzie
Home Office

-----Original Message-----
From: Hugh O'Boyle <[FOI #648138 email]>
Sent: 19 February 2020 17:44
To: FOI Requests <[Home Office request email]>
Subject: Freedom of Information request - Partnership with Sopra Steria for UKVCAS services

Dear Home Office,

The Home Office entered into a partnership with Sopra Steria to provide services for UKVCAS.

Please provide the following in PDF or digital format, together with all other relevant documents highlighting the nature of this agreement :

- the contract/ agreement signed by the Home Office and Sopra Steria
- any changes which may have been made to this agreement since it was signed
- all complaints made to Sopra Steria/ the Home Office by its service-users
- any fines or penalties imposed on Sopra Steria
- agreed accountability mechanisms
- any information pertaining to UKVCAS services for new refugees, including documents or agreements which demonstrate that Sopra Steria must not charge them fees
- all other relevant information

I would also like to know: why is Sopra Steria charging refugees for biometric services? Who is accountable when Sopra Steria (incorrectly) insist that they pay? If payment is made, who is responsible for ensuring that money is returned to the refugee?

Yours faithfully,

Hugh O'Boyle

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Commercial Directorate FOIs, Home Office

2 Attachments

Dear Mr O’Boyle

Please find attached update to your FOI enquiry, our ref 57868.

 

 

Kind regards

 

A Feheley

Home Office - Commercial
[1]Description: Description: Description: Description: 10546_Zoe
Pegasiou_CULTURE & BRANDING1.2

 

 

 

 

-----Original Message-----

From: Hugh O'Boyle

Sent: 19 February 2020 17:44

To: FOI Requests

Subject: Freedom of Information request - Partnership with Sopra Steria
for UKVCAS services

Dear Home Office,

The Home Office entered into a partnership with Sopra Steria to provide
services for UKVCAS.

Please provide the following in PDF or digital format, together with all
other relevant documents highlighting the nature of this agreement :

- the contract/ agreement signed by the Home Office and Sopra Steria

- any changes which may have been made to this agreement since it was
signed

- all complaints made to Sopra Steria/ the Home Office by its
service-users

- any fines or penalties imposed on Sopra Steria

- agreed accountability mechanisms

- any information pertaining to UKVCAS services for new refugees,
including documents or agreements which demonstrate that Sopra Steria
must not charge them fees

- all other relevant information

I would also like to know: why is Sopra Steria charging refugees for
biometric services? Who is accountable when Sopra Steria (incorrectly)
insist that they pay? If payment is made, who is responsible for
ensuring that money is returned to the refugee?

Yours faithfully,

Hugh O'Boyle

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[2][FOI #648138 email]

Is [3][Home Office request email] the wrong address for Freedom of
Information requests to Home Office? If so, please contact us using this
form:

[4]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published
on the internet. Our privacy and copyright policies:

[5]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:

[6]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses
will be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

______________________________________________________________________

This email has been scanned by the Symantec Email Security.cloud
service.

For more information please visit [7]http://www.symanteccloud.com
______________________________________________________________________

**********************************************************************
This email and any files transmitted with it are private and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please return it to the address
it came from telling them it is not for you and then delete it from your
system.
This email message has been swept for computer viruses.

**********************************************************************

References

Visible links
2. mailto:[FOI #648138 email]
3. mailto:[Home Office request email]
4. https://www.whatdotheyknow.com/change_re...
5. https://www.whatdotheyknow.com/help/offi...
6. https://www.whatdotheyknow.com/help/ico-...
7. http://www.symanteccloud.com/

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Commercial Directorate FOIs, Home Office

2 Attachments

Dear Mr O’Boyle

Please find attached response to your FOI enquiry, our reference 57868.

 

 

Kind regards

 

A Feheley

Home Office - Commercial
[1]Description: Description: Description: Description: 10546_Zoe
Pegasiou_CULTURE & BRANDING1.2

 

 

-----Original Message-----

From: Hugh O'Boyle

Sent: 19 February 2020 17:44

To: FOI Requests

Subject: Freedom of Information request - Partnership with Sopra Steria
for UKVCAS services

Dear Home Office,

The Home Office entered into a partnership with Sopra Steria to provide
services for UKVCAS.

Please provide the following in PDF or digital format, together with all
other relevant documents highlighting the nature of this agreement :

- the contract/ agreement signed by the Home Office and Sopra Steria

- any changes which may have been made to this agreement since it was
signed

- all complaints made to Sopra Steria/ the Home Office by its
service-users

- any fines or penalties imposed on Sopra Steria

- agreed accountability mechanisms

- any information pertaining to UKVCAS services for new refugees,
including documents or agreements which demonstrate that Sopra Steria
must not charge them fees

- all other relevant information

I would also like to know: why is Sopra Steria charging refugees for
biometric services? Who is accountable when Sopra Steria (incorrectly)
insist that they pay? If payment is made, who is responsible for
ensuring that money is returned to the refugee?

Yours faithfully,

Hugh O'Boyle

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[2][FOI #648138 email]

Is [3][Home Office request email] the wrong address for Freedom of
Information requests to Home Office? If so, please contact us using this
form:

[4]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published
on the internet. Our privacy and copyright policies:

[5]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:

[6]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses
will be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

______________________________________________________________________

This email has been scanned by the Symantec Email Security.cloud
service.

For more information please visit [7]http://www.symanteccloud.com
______________________________________________________________________

**********************************************************************
This email and any files transmitted with it are private and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please return it to the address
it came from telling them it is not for you and then delete it from your
system.
This email message has been swept for computer viruses.

**********************************************************************

References

Visible links
2. mailto:[FOI #648138 email]
3. mailto:[Home Office request email]
4. https://www.whatdotheyknow.com/change_re...
5. https://www.whatdotheyknow.com/help/offi...
6. https://www.whatdotheyknow.com/help/ico-...
7. http://www.symanteccloud.com/

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