We don't know whether the most recent response to this request contains information or not – if you are Hugh O'Boyle please sign in and let everyone know.

Partnership with Sopra Steria for UKVCAS services

We're waiting for Hugh O'Boyle to read recent responses and update the status.

Dear Home Office,

The Home Office entered into a partnership with Sopra Steria to provide services for UKVCAS.

Please provide the following in PDF or digital format, together with all other relevant documents highlighting the nature of this agreement :

- the contract/ agreement signed by the Home Office and Sopra Steria
- any changes which may have been made to this agreement since it was signed
- all complaints made to Sopra Steria/ the Home Office by its service-users
- any fines or penalties imposed on Sopra Steria
- agreed accountability mechanisms
- any information pertaining to UKVCAS services for new refugees, including documents or agreements which demonstrate that Sopra Steria must not charge them fees
- all other relevant information

I would also like to know: why is Sopra Steria charging refugees for biometric services? Who is accountable when Sopra Steria (incorrectly) insist that they pay? If payment is made, who is responsible for ensuring that money is returned to the refugee?

Yours faithfully,

Hugh O'Boyle

FOI Requests, Home Office

Thank you for contacting the Home Office FOI Requests Mailbox.  

We will endeavour to respond within 2 working days.

If you have any questions then please do not hesitate to contact us.  

 

Thank you,  

FOI Requests Home Office

show quoted sections

FOI Requests, Home Office

Dear Hugh O'Boyle,

Thank you for contacting the Home Office with your request.

This has been assigned to a caseworker (case ref 57868). We will aim to send you a full response by 19/03/2020 which is twenty working days from the date we received your request.

If you have any questions then please do not hesitate to contact us.

Thank you,

N McKenzie
Home Office

show quoted sections

Commercial Directorate FOIs, Home Office

2 Attachments

Dear Mr O’Boyle

Please find attached update to your FOI enquiry, our ref 57868.

 

 

Kind regards

 

A Feheley

Home Office - Commercial
[1]Description: Description: Description: Description: 10546_Zoe
Pegasiou_CULTURE & BRANDING1.2

 

 

 

 

show quoted sections

Commercial Directorate FOIs, Home Office

2 Attachments

Dear Mr O’Boyle

Please find attached response to your FOI enquiry, our reference 57868.

 

 

Kind regards

 

A Feheley

Home Office - Commercial
[1]Description: Description: Description: Description: 10546_Zoe
Pegasiou_CULTURE & BRANDING1.2

 

 

show quoted sections

We don't know whether the most recent response to this request contains information or not – if you are Hugh O'Boyle please sign in and let everyone know.