Parking Ticket Data
Dear Sir or Madam,
Under the Freedom of Information Act 2000 I would like to request some information relating to the enforcement of parking restrictions, specifically penalty charge notices.
1. I would like to request the raw data set of parking tickets issued in the name of the council within the last five year period broken down by:
date, time, location, narrative of infraction, current status of case, next status of case, transaction details (ie. date, time and method of payments made), officer ID
2. I would also like to request any information regarding ‘reward’/bonus schemes/contracts in place for your parking enforcement officers. This is envisaged to cover the details of any systems, including (where bonuses are paid) the amount per officer per year, for the last five years.
Regarding part 1. ideally I would like the location unit to be 'street' but if this is not practical then under your section 16 duty to advise and assist I would expect you to contact me to discuss how you record this geospatial data so that I may narrow my request in a way that works for both of us.
As a supplementary, under section 16, I would also ask that you provide some detail about the recording processes of this parking information. E.g. What software is used? What data fields are recorded? What other data sets it links to, etc.
If this information is held by an outside contractor then it is your responsibility under the FOIA to obtain that information.
If it is held by another public body then please can you inform me of this and if possible transfer the request to that public body. My preferred format to receive this information is by electronic means. For both parts I would like the response to be in the form of a raw text file, tab delimited, with text qualifiers where required.
If you need any clarification of this request or if it is too broad in any way please feel free to email me. If some parts of this request
are more difficult to answer than others please release the answerable material as it is available rather than hold up the entire request for the contested data.
If FOI requests of a similar nature have already been asked could you please include your responses to those requests. I would be grateful if you could confirm in writing that you have received this request, and I look forward to hearing from you within the 20-working day statutory time period.
Yours faithfully,
Neil Houston
Dear Mr Houston
FREEDOM OF INFORMATION REQUEST REF: 2009-450
I am writing to confirm that we received your information request on 6
August 2009. For your information and future communications your request
has been allocated the reference number FOI2009-450. Please quote this
reference in any future correspondence.
We will consider your request and respond in accordance with the
requirements of the Freedom of Information Act 2000. Our duty is to
respond promptly or at least within 20 working days.
Yours sincerely
Robin
Robin Yu
Information Protection Assistant
FOIA Team, Business Protection Unit
Information Systems Division (ISD)
The Royal Borough of Kensington and Chelsea
The Town Hall, Hornton Street, London W8 7NX
Tel: 020 7938 8226
Web: [1]http://www.rbkc.gov.uk
References
Visible links
1. http://www.rbkc.gov.uk/
http://www.rbkc.gov.uk/
Dear Mr Houston
Please find further attachments relating to your request.
Many thanks
Tracy Gossington
Customer Service Advisor - Level 2
Environmental Services Contact Centre
Dear Mr Houston
Please find that last 2 attachments relating to your enquiry.
Many thanks
Tracy Gossington
Customer Service Advisor - Level 2
Environmental Services Contact Centre
Dear Mr Houston
Please find further attachments relating to your enquiry.
Many thanks
Tracy Gossington
Customer Service Advisor - Level 2
Environmental Services Contact Centre
Dear Mr Houston
Thank you for your email dated the 7 August 2009 concerning the above
matter. Your request for information has now been considered by Phil
Powell, Team Leader (Parking Operations) and the information that we hold
relating to your request as shown below.
I have attached 4 years worth of the data you have requested. I do
apologise but unfortunately the attachments are too large to be sent
together in one response, therefore you will receive separate emails with
attachments in relation to your enquiry. I note that you asked for 5
years, however, the detailed data you have requested is only available on
the current IT system which is 4 years old.
I can confirm that the Council do not and never have issued any form of
incentive or bonus scheme to Civil Enforcement Officers.
Finally the data is collected using Civica's CE software.
If you have any queries or concerns then please do not hesitate to contact
Phil Powell, Team Leader (Parking Operations) on 0208 547 5968.
If you have any queries or concerns about the handling of your enquiry
then please contact:
Records Manager & Data Protection Officer
Royal Borough of Kingston upon Thames
High Street
Kingston upon Thames
Surrey
KT1 1EU
Telephone 0208 547 5757
Email : [1][email address]
Further information on the Act is available from the Information
Commissioner at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone 01625 545700
Email : [2]www.informationcommissioner.gov.uk
Yours sincerely
Tracy Gossington
Customer Service Advisor - Level 2
Environmental Services Contact Centre
Tracy Gossington
Customer Service Advisor - Level 2
Environmental Services Contact Centre
References
Visible links
1. mailto:[email address]
2. http://www.informationcommissioner.gov.uk/
Hi Tracy,
Thanks for the response, all looking great.
Can I just check should there be a file '06-07 q1 q2.txt'. You can see the files received here:
http://www.whatdotheyknow.com/request/pa...
Thanks,
Neil
I will be out of the office on Friday 28 August 2009 until 7 September
2009, if you have a query that relates to correspondence please speak
to Jason Denyer in my absence.
Dear Mr Houston,
Thank you for your further email dated the 2 September in relation to the
above Freedom of Information request, I apologise for not responding
sooner but I have been on annual leave. You are quite right there should
have been another file, therefore please find attached scanned document.
I do apologise for not attaching the file to the original response to you
dated the 27 August 2009 but trust this now answers your enquiry
satisfactorily.
Yours sincerely
Tracy Gossington
Customer Service Advisor - Level 2
Environmental Services Contact Centre
Dear Mr Houston
FREEDOM OF INFORMATION REQUEST REF: 2009-450
I am responding to your request under the Freedom of Information Act 2000,
which we received on 7 August 2009 for information held by the Council. I
apologise for the delay in responding. You requested the following
information:
1. I would like to request the raw data set of parking tickets issued in
the name of the council within the last five year period broken down by:
date, time, location, narrative of infraction, current status of case,
next status of case, transaction details (ie. date, time and method of
payments made), officer ID
I can confirm that the Council holds this information. However, to extract
this information will exceed the appropriate limit as defined by the FOIA.
Section 12 of the FOIA makes provision for public authorities to refuse
requests for information where the cost of dealing with them would exceed
the appropriate limit, which for local authorities is set at £450. This
represents the estimated cost of one person spending 18 hours determining
whether the Council holds the information, locating, retrieving and
extracting the information.
As we estimate that it will take in excess of 18 hours to locate, retrieve
and extract this information. We are therefore refusing to supply the
information requested.
The system which holds the information cannot produce the information due
to the amount of data. There were over 1 million PCNs issued in the period
requested and the system cannot cope with the demand of searching through
that amount of data. We tried to search by year and even month without
success. There might be a way to extract the information by making the
search parameters really small but that would exceed 18 hours.
Please contact us if there is anything we can help you with.
2. I would also like to request any information regarding `reward'/bonus
schemes/contracts in place for your parking enforcement officers. This is
envisaged to cover the details of any systems, including (where bonuses
are paid) the amount per officer per year, for the last five years.
This information is not held. The Parking Enforcement service provider is
monitored on the basis of key performance indicators (KPI) as set out in
the On street Enforcement contract. The Contract does not set targets for
the issue of PCNs by a Civil Enforcement Officer on the basis of monetary
incentives.
Copyright
Please note, all material provided by the Royal Borough of Kensington and
Chelsea in response to your request for information is for your personal,
non-commercial use. The Royal Borough of Kensington and Chelsea reserves
all rights in the copyright of the information provided. Any unauthorised
copying or adaptation of the information without express written
confirmation from the Royal Borough of Kensington and Chelsea will
constitute an infringement of copyright. Any intention to re-use this
information commercially will require consent. Please forward any requests
for re-use of information to the FOI officer ([1][RBKC request email]).
Complaints
I trust this has satisfied your request. Should you be unhappy with the
handling of your request, the Council has an internal complaints process
for handling FOI Act complaints. Complaints are reviewed by the Town Clerk
and Chief Executive or his nominee. A form is available from our website
to lodge your complaint [2]Freedom of Information Complaint Form. Please
contact us if you do not have website access and we can provide you with a
copy of the form.
Following this review, should you still be unhappy with how your
information request has been handled, you have a further right to appeal
to the Information Commissioner who is responsible for ensuring compliance
with the FOI Act.
Yours sincerely
Robin Yu
Information Protection Assistant
FOIA Team, Business Protection Unit
Information Systems Division (ISD)
The Royal Borough of Kensington and Chelsea
The Town Hall, Hornton Street, London W8 7NX
Tel: 020 7938 8226
Web: [3]http://www.rbkc.gov.uk
References
Visible links
1. mailto:[RBKC request email]
mailto:[RBKC request email]
2. http://www.rbkc.gov.uk/councilanddemocra...
http://www.rbkc.gov.uk/councilanddemocra...
3. http://www.rbkc.gov.uk/
http://www.rbkc.gov.uk/
Robin -
I'm confused as to why you issue a refusal notice.
When data has been sent:
Dear Mr Houston,
The information that has been released to you appears to be from the Royal
Borough of Kingston.
The Royal Borough of Kensington & Chelsea's position is detailed the
refusal notice. Please let me know if there is anything else we can help
you with.
Yours sincerely
Robin
Robin Yu
Information Protection Assistant
FOIA Team, Business Protection Unit
Information Systems Division (ISD)
The Royal Borough of Kensington and Chelsea
The Town Hall, Hornton Street, London W8 7NX
Tel: 020 7938 8226
Web: [1]http://www.rbkc.gov.uk
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