Parking Ticket Data

Neil made this Freedom of Information request to Ealing Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Response to this request is long overdue. By law, under all circumstances, Ealing Borough Council should have responded by now (details). You can complain by requesting an internal review.

Dear Sir or Madam,

Under the Freedom of Information Act 2000 I would like to request some information relating to the enforcement of parking restrictions, specifically penalty charge notices.

1. I would like to request the raw data set of parking tickets issued in the name of the council within the last five year period broken down by:
date, time, location, narrative of infraction, current status of case, next status of case, transaction details (ie. date, time and method of payments made), officer ID

2. I would also like to request any information regarding ‘reward’/bonus schemes/contracts in place for your parking enforcement officers. This is envisaged to cover the details of any systems, including (where bonuses are paid) the amount per officer per year, for the last five years.

Regarding part 1. ideally I would like the location unit to be 'street' but if this is not practical then under your section 16 duty to advise and assist I would expect you to contact me to discuss how you record this geospatial data so that I may narrow my request in a way that works for both of us.

As a supplementary, under section 16, I would also ask that you provide some detail about the recording processes of this parking information. E.g. What software is used? What data fields are recorded? What other data sets it links to, etc.

If this information is held by an outside contractor then it is your responsibility under the FOIA to obtain that information.

If it is held by another public body then please can you inform me of this and if possible transfer the request to that public body. My preferred format to receive this information is by electronic means. For both parts I would like the response to be in the form of a raw text file, tab delimited, with text qualifiers where required.

If you need any clarification of this request or if it is too broad in any way please feel free to email me. If some parts of this request
are more difficult to answer than others please release the answerable material as it is available rather than hold up the entire request for the contested data.

If FOI requests of a similar nature have already been asked could you please include your responses to those requests. I would be grateful if you could confirm in writing that you have received this request, and I look forward to hearing from you within the 20-working day statutory time period.

Yours faithfully,

Neil Houston

foirequests foirequests, Ealing Borough Council

Your Ref My Ref Date
Please ask for Direct line/ext.
FoI/09_487 12th August 2009 Mrs L Cox
020 8825 5512

Dear Mr Houston,

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST

Thank you for your request for information, which was received on 7th
August 2009 by email. I have sent the following request to the service
area:

1. The raw data set of parking tickets issued in the name of the
council within the last five year period broken down by: date, time,
location, narrative of infraction, current status of case, next status
of case, transaction detail (ie. date, time and method of payments
made), officer ID

2. Any information regarding ‘reward’/bonus schemes/contracts in
place for your parking enforcement officers. This is envisaged to cover
the details of any systems, including (where bonuses are paid) the
amount per officer per year, for the last five years.

If I have not understood your request correctly please let me know as
soon as possible.

Your request is being considered and you will receive the information
requested within the statutory timescale of 20 working days as defined
by the Freedom of Information Act 2000, subject to the information not
being exempt or containing a reference to a third party.

The Freedom of Information Act 2000 defines a number of exemptions that
will prevent the release of information. We will assess the information
you have requested to determine if any of the exemption categories
apply. If an exemption applies some or all of the information you have
requested may not be released.

If the information you request contains reference to a third party then
they may be consulted prior to a decision being taken to release the
information to you.

There may be a fee payable for this information. If this is the case
you will be informed prior to any work commencing on your behalf. The
20 working day time limit for responses is suspended until receipt of
the payment.

Yours sincerely,

Mrs L Cox
Information & Data Compliance Officer

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Hi,

I would also believe a 3) would be:

I would also ask that you
provide some detail about the recording processes of this parking
information. E.g. What software is used? What data fields are
recorded? What other data sets it links to, etc.

foirequests foirequests, Ealing Borough Council

Dear Mr Houston -

Thank you for your email - I would just like to confirm that I did include all of your request to the service area to answer,including your additional request about the detail of the recording processes.

Yours sincerely

Mrs L Cox

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foirequests foirequests, Ealing Borough Council

For the attention of Mr Neil Houston

My Ref Date Please ask for Direct
line/ext.
FoI/09_487 14 August 2009 Mrs Gabay 020 8825 8282

Dear Mr Houston

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST

Thank you for your request for information received by the Council on 7
August 2009 seeking detailed analysis of parking tickets issued in the
last five years, together with any information regarding a
‘reward’/bonus scheme/contracts in place for parking
enforcement officers and also the technical details of recording and
storing information.

It has been assessed and the following information provided in response
to your request:

The detailed analysis you have requested has been estimated to
cost more than the appropriate limit to consider. The appropriate
limit is specified in regulations and for the Council this is set
at £450.00. This represents the estimated cost of one person spending
2.5 working days in determining whether the Council hold the
information, and locating, retrieving and extracting the information
Consequently the Council is not obliged under Section 12 of the Freedom
of Information Act 2000 to respond to this part of your request.

In response to the second part of your request, we can confirm
that there is no bonus or incentive scheme in place.

Finally, with regard to the technical details of recording and
storing information, we can confirm that we store data on Si-Dem from
SPUR solutions (licensed product). SPUR is the name of the
company that runs the parking services main software supplier they
created the programme that we use to store data about penalty charge
notices and all cases, the civil enforcement officer's handheld devices
etc.

Their contact details are:

Hayward House
Spur Information Solutions Ltd
Hayward House
Hayward Business Centre
New Lane
Havant
Hampshire
PO9 2NL
From: Spur Support

Tel: 023 9245 5564
Fax: 023 9247 0874
http://www.spursolutions.com/

You are free to use the information supplied for your own use,
including for non-commercial research purposes. The information may
also be used for the purposes of news reporting. However, any other
type of re-use, for example, by publishing the information, issuing
copies to the public or marketing will require our permission as
copyright holder. If you intend to re-use this information in the manner
described above you must apply to us.

If you are dissatisfied with the handling of your request, please
follow the Freedom of Information complaints process:
http://www.ealing.gov.uk/services/counci...

Your request for an internal review should be submitted to us within 40
working days of your receipt of this response. Any such request
received after this time will only be considered at our discretion.

If you are not satisfied with the results of the internal appeal you
can then complain to the Information Commissioner at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625 545 700
www.informationcommissioner.gov.uk

Yours sincerely
Mrs Gabay
Information & Data Compliance Officer

Information & Data Compliance
Business Services Group
Ealing Council
3rd Floor SE Perceval House
14-16 Uxbridge Road
London
W5 2HL

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Hi,

Thanks for the response thusfar, regarding the refusal on thegrounds of timetakdn to see if the council do hold this information, I think it's obvious that the council do hold it. Therefore, please see the comments below . I would like it noted that other organisations have been ableto provide extracts at the same level of detail that have been requested here.

I would just like to clarify - is it possible that the IT/database administrator can produce the selected field extract from the database backend (In my experience, databases often sit on MySQL/MS SQL/Oracle backends - and the IT/database Administrator of the system can often extract out information that the systems 'reporting' options don't allow).  

If the size of the data extract is too large for it to be compressed (zipped) and emailed, then I am happy to provide you with FTP details (the IT contact could transfer the files), or to receive the data on a CD/DVD.  I understand that to produce some reports in a 'paper' format is not the best for either of us.

Sizewise, the physical number of records will be no issue for me; I cannot narrow down the request anymore than it already is.  (That being a limited number of fields, by PCN issued, for the 5 year period).

Obviously if some of the information is not held in the database (perhaps regarding the payment status etc,) then I would not want to trouble you by having someone to review the actual case records (as I understand this would be above and beyond the £450/2.5 day limit)

Thanks,
Neil