Parking systems enquiry

E.Louise made this Freedom of Information request to East Renfrewshire Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear East Renfrewshire Council,

1. What software do you use for Parking Enforcement (PCN issue and processing) and when does the current contract end?
2. What system do you use for cashless (pay by phone) parking and when does the current contract end?
3. What software do you use for Fixed Penalty Notice enforcement ( FPN issue and processing) and when does the current contract end?
4. What software do you use to issue parking permits and season tickets and when does the current contract end?

Yours faithfully,
Ellen Louise

*Customer Services, East Renfrewshire Council

Thank you for your enquiry.

 

A Customer Service Officer will either answer your enquiry directly or
forward it to the appropriate Officer in East Renfrewshire Council within
the next 5 working days.

 

If your enquiry is a complaint you should receive a response within 5
working days.  If it is a Freedom of Information request you should
receive a response within 20 working days.

 

Did you know you can access a wide range of Council services online 24/7.
[1]www.eastrenfrewshire.gov.uk/doitonline

 

The council processes your personal data on the legal basis of carrying
out tasks in the public interest or for performance of a contract.  You
can find out how we use your information in our privacy statement on our
website. [2]http://www.eastrenfrewshire.gov.uk/datap...

 

Kind regards

 

Customer Services

 

 

show quoted sections

References

Visible links
1. file:///tmp/www.eastrenfrewshire.gov.uk/doitonline
2. http://www.eastrenfrewshire.gov.uk/datap...

*Customer Services, East Renfrewshire Council

Thank you for your enquiry.

 

A Customer Service Officer will either answer your enquiry directly or
forward it to the appropriate Officer in East Renfrewshire Council within
the next 5 working days.

 

If your enquiry is a complaint you should receive a response within 5
working days.  If it is a Freedom of Information request you should
receive a response within 20 working days.

 

Did you know you can access a wide range of Council services online 24/7.
[1]www.eastrenfrewshire.gov.uk/doitonline

 

The council processes your personal data on the legal basis of carrying
out tasks in the public interest or for performance of a contract.  You
can find out how we use your information in our privacy statement on our
website. [2]http://www.eastrenfrewshire.gov.uk/datap...

 

Kind regards

 

Customer Services

 

 

show quoted sections

References

Visible links
1. file:///tmp/www.eastrenfrewshire.gov.uk/doitonline
2. http://www.eastrenfrewshire.gov.uk/datap...

*Customer Services, East Renfrewshire Council

1 Attachment

Thank you for your Freedom of Information request.

Please find attached your FOI acknowledgement letter.

Kind regards

Christina

Christina Ferguson
Team Leader
Customer First

0141 577 3001

East Renfrewshire Council - Your council, your future

www.eastrenfrewshire.gov.uk

 Please consider the environment - do you really need to print this e-mail?

Did you know that you can access a wide range of council services online, 24/7? Visit www.eastrenfrewshire.gov.uk/doitonline

East Renfrewshire Council - Working for you www.eastrenfrewshire.gov.uk Please consider the environment - do you really need to print this e-mail?

Information security classification
No marking        No special handling practices
PROTECT         Protective action required
PROTECT+       Additional protective action         DPA sensitive

show quoted sections

Adam, David2, East Renfrewshire Council

Details below is the response in respect of East Renfrewshire Council:

1. What software do you use for Parking Enforcement (PCN issue and processing) and when does the current contract end?
This is provided by Imperial Solutions with all our backroom services being carried out by Glasgow City Council- contract has just been renewed
2. What system do you use for cashless (pay by phone) parking and when does the current contract end?
Not applicable - no paid parking
3. What software do you use for Fixed Penalty Notice enforcement ( FPN issue and processing) and when does the current contract end?
This is provided by Imperial Solutions - contract has just been renewed.
4. What software do you use to issue parking permits and season tickets and when does the current contract end?
Not applicable none issued

East Renfrewshire Council offers the opportunity to apply to the Council for a review of how we have dealt with your enquiry. If you wish to proceed to review, please apply in writing within 40 working days to:

Chief Solicitor
Council Headquarters
Rouken Glen Road
Giffnock G46 6UG,

marking your letter “Freedom of Information, request for review”, and stating the exact nature of the matter you wish to be reviewed.

The review will be carried out within 20 working days of receipt. If you are dissatisfied with the outcome of the review, you have the right to then appeal to the Scottish Information Commissioner who has extensive powers to investigate such matters. His address is:

Scottish Information Commissioner
Kinburn Castle
St. Andrews
Fife KY16 9DS

David Adam
Community Safety Coordinator

show quoted sections