Parking Restrictions Enforcement - Outourced Processes

Steven Malyj made this Freedom of Information request to Richmond upon Thames Borough Council

The request was successful.

From: Steven Malyj

11 October 2010

Dear Richmond upon Thames Borough Council,

Under the Freedom of Information Act 2000 I would like to request
some information relating to the enforcement of parking
restrictions.

Firstly, I would like to know which, if any, process in the
enforcement of on and off -street parking restrictions are
outsourced. Specifically I would like to know:

• Whether the following processes are managed in-house or
outsourced e.g.
o On street enforcement
o Off street enforcement
o Notice Processing
o Debt collection
o Debt recovery e.g. via bailiffs
o Printing & Fulfilment
o Technology Provision
o Other with description
• The number of Full Time Equivalent employed on the process
whether directly or via your outsource provider
• The number of Heads employed on the process whether directly or
via your outsource provider
• If the process is outsourced
o Who the process is outsourced to;
o What the outsource provider does;
o The value of the contract
 Including the annual value of the contract;
o The duration of the contract; and
o The expiry date of the contract.

Secondly, I would like to know what technology is used in the
enforcement of parking restrictions. This will include the methods
by which violations of the restrictions are recorded (i.e. hand
held terminals, written tickets, cctv image) and any back office
parking restriction enforcement related systems.

If this request is too broad or further clarification is required,
please email me to discuss the matter.

Thank you for taking the time to facilitate my request and I look
forward to hearing from you within the 20 working day statutory
time limit.

Yours faithfully,

Steven Malyj

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From: Bunmi Ogunseye
Richmond upon Thames Borough Council

11 October 2010

Steven Malyj []

Our Ref: L/BO/e10647

Dear Steven Malyj,
Thank you for your request for information received on 11 October 2010.
Your request is being considered and the information will be provided
within the 20 working day statutory timescale, this is subject to the
information not being exempt or containing reference to any third party.

The Freedom of Information Act 2000 defines a number of exemptions, if any
of these exemptions apply to the information you have requested then the
information may not be released. You will be informed if this is the case
along with details of your right to appeal.

The application of an exemption may mean that the information you have
requested may take longer to provide than the 20 working day limit. If
this is the case you will be notified in writing along with the additional
time required to consider your application.

If the information you have requested contains references to a third party
then they may have to be consulted before the information can be released.
If this is the case you will be notified in writing.

If you have any queries please contact me.
Regards

Miss Bunmi Ogunseye
Data Protection & Information Officer
Legal and Electoral Services Department
T:020 8891 7135
F:020 8891 7733
E: [email address]

Iken Document Number [497367]

If you have received this message in error you must not print, copy, use
or disclose the contents, but must delete it from your system and inform
the sender of the error. You should be aware that all emails received and
sent by the London Borough of Richmond upon Thames may be stored or
monitored, or disclosed to authorised third parties, in accordance with
relevant legislation.

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From: Bunmi Ogunseye
Richmond upon Thames Borough Council

8 November 2010


Attachment Maly 2.doc 10647.doc
38K Download View as HTML


[[FOI #49163 email]]

Our Ref: L/BO/e10647

Dear Steven Malyj
Your request for information which was received on 11 October 2010 has
been considered.

The parking enforcement contract was awarded to NCP (National Car Parks)
and came into effect
in January 2006. NCP are now known as NSL and during 2009/10 they were
paid £2.4m.
contract that expires in 2011 (a report was provided to Cabinet in April
2010 detailing the
proposed procurement process), covers:
o Collection of parking income
o Provision of staff for Council multi-storey car parks
o On and off-street enforcement patrols
o CCTV enforcement of bus lanes, static cameras & provision of two mobile
CCTV
vehicles
o The issue of penalty charge notices, both by hand & electronic means
o Provision of a parking shop for PCN payments, permit applications/issue,
suspensions &
dispensations and general enquiries.

If you have any other queries or concerns please contact me.
Alternatively you can contact the Information Lawyer, Civic Centre, 44
York Street, Twickenham, TW1 3BZ. Tel: 020 8891 7948. E-mail:
[email address] <blocked::[1]mailto:[email address]>

Yours Sincerely
Miss Bunmi Ogunseye
Data Protection & Information Officer
Legal & Electoral Services
( 0208 891 7135
+ [email address]
<[2]mailto:[email address]>
Fax: 020 8891 7733

Iken Document Number [508315]

<<Maly (2).doc 10647.doc>>

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or disclose the contents, but must delete it from your system and inform
the sender of the error. You should be aware that all emails received and
sent by the London Borough of Richmond upon Thames may be stored or
monitored, or disclosed to authorised third parties, in accordance with
relevant legislation.

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