Traffic and Technology Division
Zone 3/27
Department for Transport
Great Minster House
Horseferry Road
London SW1P 4DR
Web Site:
www.dft.gov.uk
Mr Matt Taylor
Our Ref: GT51/2/2/F0014308/14309
By email to:
xxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxx.xxx
11 January 2017
xxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxx.xxx
Dear Mr Taylor,
Your request for information made under the Freedom of Information Act
Thank you for your 2 emails of 12 December 2016. This response is to both of the emails.
Your requests were as follows:
1. “I would like to know, within the past 12 months, the national average time taken
to consider and respond to informal parking challenges, from the date of receipt of
the challenge? And specifically, what percentage of these are considered and
responded to within the suggested 14 days response time as laid out in the Traffic
Management Act 2004 Operational Guidance to Local Authorities: Parking Policy
and Enforcement (11.10)?
Also, what is the longest and shorted recorded response time to informal parking
charge appeals over the past 12 months?”
2. “What is the total number of parking charge appeals over the last 12 months vs
the total number of tickets issued?
At each stage of the appeal process (informal appeal and NTO), how many
appeals were made and how many were successful?
During the same time period, how many appeals were referred to The Traffic
Penalty Tribunal and how many were successful at this stage?”
Your request has been handled as a request for information under the Freedom of
Information (FOI) Act 2000 and in accordance with Section 1(1)(a) of the Act I can confirm
that the Department for Transport (DfT) does not hold this information which you have
requested.
The DfT does not collect this information and sees no reason to do so. The information is
more likely to be held by local authorities or by the Traffic Penalty Tribunal at
www.trafficpenaltytribunal.gov.uk. My letter of 5 January explained the Penalty Charge Notice (PCN) appeals system.
If you are unhappy with the way the DfT has handled your request or with the decisions
made in relation to your request you may complain within two calendar months of the date
of this letter by writing to the DfT’s FOI Advice Team:
Zone D/04
Ashdown House
Sedlescombe Road North
Hastings
East Sussex
TN37 7GA
E-mail:
xxxxxxxxxxxxxxxxxxx@xxx.xxx.xxx.xx
Please send or copy any follow-up correspondence relating to this request to the FOI
Advice Team to help ensure that it receives prompt attention. Please also remember to
quote the reference number above in any future communications.
Please see below details of DfT’s complaints procedure and your right to complain to the
Information Commissioner.
Yours sincerely,
Hugh Arnold
Your right to complain to DfT and the Information
Commissioner
You have the right to complain within two calendar months of the date of this letter about
the way in which your request for information was handled and/or about the decision not
to disclose all or part of the information requested. In addition a complaint can be made
that DfT has not complied with its FOI publication scheme.
Your complaint will be acknowledged and you will be advised of a target date by which to
expect a response. Initially your complaint will be re-considered by the official who dealt
with your request for information. If, after careful consideration, that official decides that
his/her decision was correct, your complaint will automatically be referred to a senior
independent official who will conduct a further review. You will be advised of the outcome
of your complaint and if a decision is taken to disclose information originally withheld this
will be done as soon as possible.
If you are not content with the outcome of the internal review, you have the right to apply
directly to the Information Commissioner for a decision. The Information Commissioner
can be contacted at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
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