Parking Machine Over-vending

Anonymous User made this Freedom of Information request to Brighton and Hove City Council This request has been closed to new correspondence. Contact us if you think it should be reopened.

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Anonymous User
Unknown

Dear FOI team,

I would like to make a request under the Freedom of Information Act.

Please would you tell me:

1 a) How much money the council received in “over-vend” from parking meters in the 2010/11, 2011/12 and 2012/13 financial years.

b) Please break these figures down by year, so that it is possible to see how much income was received in each financial year.

I define “over-vend” as additional revenue on top of the stated charge received from parking meters that do not give change. For instance, if a charge for parking a car in a car park was £2.80, but the customer paid £3.00 because they did not have exact change and the meter did not give change, then the over-vend would be 20p.

If you require clarification of any part of this request, please do not hesitate to contact me.

I would prefer this information to be supplied in soft copy spreadsheet (.xls) format. I would be grateful for an acknowledgment of this request.

Kind regards,

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Brighton and Hove City Council

1 Attachment

Attached is the data we hold on overpayments.

Please see attachment

It would be worth qualifying the data to the requester:

We can only assess overpayments where a pay machine communicates with our central server. Currently we have in excess of 1200 machines of which 124 do not communicate electronically with the server;
We don’t hold data on overpayments for 2010/11 or before;
There has been a very significant reduction in overpayments since the end of the 11/12 financial year. In April 2012, we introduced a simplified tariff structure with consistent charging across zones, including rounded tariffs where possible (for example, in the outer areas, the charge for 2 hours went from £1.60 to £2.00 and £4.70 to £5.00 for 11 hours). This has drastically reduced the number of overpayments received;
The 4 multi storey barrier car parks in Brighton (The Lanes, London Road, Regency Square and Trafalgar Street) all give change so there are no overpayments at these sites;
In lieu of the data for 2010/11, I’ve supplied data for 13/14. This data is complete up until the end of February 2014. I would be happy to supply full (financial) year data once we have completed our analysis of March (mid to end April).

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This request was made by an anonymous user through mySociety's now defunct FOI Register software (https://www.mysociety.org/2014/02/10/bri...). The integration has now been removed. The external URL for the request was http://foi.brighton-hove.gov.uk/requests....

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