Parking Eye Ltd Complaints

Waiting for an internal review by Royal United Hospitals Bath NHS Foundation Trust of their handling of this request.

K. Karagiannopoulos

Dear Royal United Hospitals Bath NHS Foundation Trust,

This is a request for information in accordance with the Freedom of Information Act 2000.
Please provide details of the number of complaints received against your contactor Parking Eye Ltd for the periods of 12th September 2016 to 10th April 2017
Q: How many complaints received on the dates mentioned above?
Q: How many of the complaints received on the dates mentioned above related to unfair parking charges?
Q: Have you at any time during the dates mentioned above, asked Parking Eye Ltd to cancel any tickets and if so how many?

Yours faithfully,

K. Karagiannopoulos

FOIRequests (Royal United Hospital Bath NHS Trust), Royal United Hospitals Bath NHS Foundation Trust

Dear K Karagiannopoulos

 

Thank-you for your email received on 10^th April 2017 requesting
information which has been processed under the Freedom of Information Act.
Your request has been considered in accordance with the requirements of
this Act. I can confirm that the Trust is holding records that are
relevant to your enquiry.

 

Request Response
Have you given Parking Eye Ltd Yes
authority to issue parking charges to
users of car parks owned by Royal
United Hospitals Bath NHS Foundation
Trust but managed by ParkingEye?

 
As part of any such agreement Yes
relating to that authority, is there
a grace period agreed for the time it
takes to enter and exit the car park,
including the time to actually make
payment either at the ticket machine
or using the pay by phone system?

 
If Parking Eye Ltd issued a parking In general public parking areas this
charge notice for an "overstay" that is 20 minutes, as advertised on our
was under the time allowed by the signage in the areas.
grace period built into any such
agreement would this mean that
ParkngEye had broken the terms of the
agreement by which they could issue
Parking Charge Notices on land owned
by Royal United Hospitals Bath NHS
Foundation Trust?

Please confirm the grace period
allowed in your Royal United
Hospitals Bath NHS Foundation Trust
Car Parks.

 

 

I trust that this information provides you with a suitable response to
your enquiry. If not and you feel that your request has not been
satisfactorily answered, then the Trust has an internal review procedure
for dealing with complaints received under the Freedom of Information Act
2000 whereby your case is presented to the Chairman for an independent
review/decision.  Alternatively, you do have the right to complain to the
Information Commissioners Office after any internal review procedure has
been exhausted. The Information Commissioners Office is an independent
body that enforces the Freedom of Information Act, the Data Protection Act
and the Environmental Information regulations. The address of the
Information Commissioner is Information Commissioners Office, Wycliffe
House, Water Lane, Wilmslow,  Cheshire  SK9 5AF

If I can be of any further assistance, please do not hesitate to contact
me again.

 

 

 

 

 

 

Julie Clark

FOI Co-ordinator

Director’s Office

Wolfson Centre

Royal United Hospitals Bath NHS Foundation Trust
Combe Park, Bath, BA1 3NG

 

If you are sending any confidential or sensitive data an @nhs.net email
address must be used by both parties

 

Please consider joining us as a member of our NHS Foundation Trust:
[1]www.ruh.nhs.uk/foundationtrust

Visit our website at: [2]www.ruh.nhs.uk

 

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References

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K. Karagiannopoulos

Dear FOIRequests (Royal United Hospital Bath NHS Trust), Julie Clark,

the answer you have provided do not relate to the original FOI request 'Parking Eye Ltd Complaints'

Yours sincerely,
K. Karagiannopoulos

FOIRequests (Royal United Hospital Bath NHS Trust), Royal United Hospitals Bath NHS Foundation Trust

Dear K Karagiannopoulous

The Trust received 2 requests from you on the same day. These were logged separately, and you can expect to have a response to the other request within 20 working days.

Kind regards

Julie Clark
FOI Co-ordinator
Director’s Office
Wolfson Centre
Royal United Hospitals Bath NHS Foundation Trust
Combe Park, Bath, BA1 3NG

824309

If you are sending any confidential or sensitive data an @nhs.net email address must be used by both parties

Please consider joining us as a member of our NHS Foundation Trust: www.ruh.nhs.uk/foundationtrust
Visit our website at: www.ruh.nhs.uk

show quoted sections

K. Karagiannopoulos

Dear FOIRequests (Royal United Hospital Bath NHS Trust), Julie,

I am aware that I have send two seperate request to your Trust and as they where logged seperately, can you please reply your answers to the correct request. I have more questions to ask and it will get confusing if this thread continues to be on the wrong request.

Yours sincerely,

K. Karagiannopoulos

FOIRequests (Royal United Hospital Bath NHS Trust), Royal United Hospitals Bath NHS Foundation Trust

To avoid further confusion please resend all your questions. I will then send to relevant department.

Kind regards

Julie Clark
FOI Co-ordinator
Director’s Office
Wolfson Centre
Royal United Hospitals Bath NHS Foundation Trust
Combe Park, Bath, BA1 3NG

If you are sending any confidential or sensitive data an @nhs.net email address must be used by both parties

Please consider joining us as a member of our NHS Foundation Trust: www.ruh.nhs.uk/foundationtrust
Visit our website at: www.ruh.nhs.uk

show quoted sections

FOIRequests (Royal United Hospital Bath NHS Trust), Royal United Hospitals Bath NHS Foundation Trust

1 Attachment

Dear K Karagiannopoulous

Could you please confirm the attached questions are the questions you would like answered by the Trust?

Kind regards

Julie Clark
FOI Co-ordinator
Director’s Office
Wolfson Centre
Royal United Hospitals Bath NHS Foundation Trust
Combe Park, Bath, BA1 3NG

If you are sending any confidential or sensitive data an @nhs.net email address must be used by both parties

Please consider joining us as a member of our NHS Foundation Trust: www.ruh.nhs.uk/foundationtrust
Visit our website at: www.ruh.nhs.uk

show quoted sections

K. Karagiannopoulos

Dear FOIRequests (Royal United Hospital Bath NHS Trust), Julie,

as you have combined my two seperate request in to one, I will try and simplify my request.
Can you please reply with your answers as indicated under my questions.

Q: Have you given Parking Eye Ltd authority to issue parking charges to users of car parks owned by Royal United Hospitals Bath NHS Foundation Trust but managed by Parking Eye?
Answer here:

Q: As part of any such agreement relating to that authority, is there a grace period agreed for the time it takes to enter and exit the car park, including the time to actually make payment either at the ticket machine or using the pay by phone system?
Answer here:

Q: If Parking Eye Ltd issued a parking charge notice for an "overstay" that was under the time allowed by the grace period built into any such agreement would this mean that Parking Eye had broken the terms of the agreement by which they could issue Parking Charge Notices on land owned by Royal United Hospitals Bath NHS Foundation Trust?
Answer here:

Q: What is the grace period time for allowing to exit the car par after a ticket has been bought in your Royal United Hospitals Bath NHS Foundation Trust Car Park?
Answer here:

Q: Can you please provide details of the number of complaints received against your contactor
Parking Eye Ltd for the periods of 12th September 2016 to 10th April 2017
Answer here:

Q: How many complaints received on the dates mentioned above?
Answer here:

Q: How many of the complaints received on the dates mentioned above related to unfair
parking charges?
Answer here:

Q: Have you at any time during the dates mentioned above, asked Parking Eye Ltd to
cancel any tickets and if so how many?
Answer here:

Yours sincerely,

K. Karagiannopoulos

K. Karagiannopoulos

Dear FOIRequests (Royal United Hospital Bath NHS Trust), Dear Julie,

Can you please confirm that you have received the revised FOI request on Thursday 13th April and you are dealing with it?
Link: https://www.whatdotheyknow.com/request/p...

Yours sincerely,

K. Karagiannopoulos

K. Karagiannopoulos

Dear Royal United Hospitals Bath NHS Foundation Trust,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Royal United Hospitals Bath NHS Foundation Trust's handling of my FOI request 'Parking Eye Ltd Complaints'.

My request still remains un-answered

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/p...

Yours faithfully,

K. Karagiannopoulos