Parking Enforcement Restrictions - Outsourced Processes

Steven Malyj made this Freedom of Information request to London Borough of Barking and Dagenham Council This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Steven Malyj
Unknown

Dear Barking & Dagenham Borough Council,

Under the Freedom of Information Act 2000 I would like to request some information relating to the enforcement of parking restrictions.

Firstly, I would like to know which, if any, process in the enforcement of on and off -street parking restrictions are outsourced. Specifically I would like to know:

• Whether the following processes are managed in-house or
outsourced e.g.
o On street enforcement
o Off street enforcement
o Notice Processing
o Debt collection
o Debt recovery e.g. via bailiffs
o Printing & Fulfilment
o Technology Provision
o Other with description
• The number of Full Time Equivalent employed on the process whether directly or via your outsource provider
• The number of Heads employed on the process whether directly or via your outsource provider
• If the process is outsourced
o Who the process is outsourced to;
o What the outsource provider does;
o The value of the contract
 Including the annual value of the contract;
o The duration of the contract; and
o The expiry date of the contract.

Secondly, I would like to know what technology is used in the enforcement of parking restrictions. This will include the methods by which violations of the restrictions are recorded (i.e. hand held terminals, written tickets, cctv image) and any back office parking restriction enforcement related systems.

If this request is too broad or further clarification is required, please email me to discuss the matter.

Thank you for taking the time to facilitate my request and I look forward to hearing from you within the 20 working day statutory time limit.

Yours faithfully,

Steven Malyj

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Freedom of Information, London Borough of Barking and Dagenham Council

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An officer of the council will shortly be in touch with you.


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ahmed remi, London Borough of Barking and Dagenham Council

Dear Steven Malyj

Thank you for your e-mail received 11 October 2010 requesting information regarding enforcement of parking restrictions.

Jacquie Harris in Environmental Services will arrange for the information to be provided to you no later than 08/11/2010.

Whilst it is the Council's policy to provide information wherever possible, I need to advise you that there are a number of exemptions under the Freedom of Information Act 2000. These may prevent me from releasing all or some of the information you have asked for. You will, however be informed if this is the case and why.

Yours sincerely

Remi Ahmed
Complaints & FOI Term
Barking and Dagenham Direct
London Borough of Barking and Dagenham
2nd Floor Roycraft House
Linton Road Barking
IG11 8HE
Phone: 020 8227 5788
Fax: 020 8227 5184

E-mail confidentiality notice. This message is intended for the addressees only. It may be private, confidential and may be covered by legal professional privilege or other confidentiality requirements. If you are not one of the intended recipients, please notify the sender immediately on +44 0 20-8215-3000 and delete the message from all locations in your computer network. Do not copy this email or use it for any purpose or disclose its contents to any person:to do so maybe unlawful.

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Steven Malyj
Unknown

Dear ahmed remi,

I reference to my request for information under the Freedom of
Information Act, you have now exceeded the Statutory 20 working day
limit to provide the information.

I would be grateful if you could address the matter as soon as
possible.

Yours sincerely,

Steven Malyj

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Steven Malyj
Unknown

Dear Barking & Dagenham Borough Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Barking & Dagenham Borough Council's handling of my FOI request 'Parking Enforcement Restrictions - Outsourced Processes'.

My Freedom of Information request was received by the Council on 12 October 2010 and I have still not received a response to date. As you are very well aware, you are obliged, by law, to submit a response within 20 working days of receipt of the request.

I therefore request that you address this matter immediately upon receipt of this request for an internal review.

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/pa...

Yours faithfully,

Steven Malyj

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Freedom of Information, London Borough of Barking and Dagenham Council

Thank you for contacting the Freedom of Information (FOI) Team this is
confirmation that your email has been received.
An officer of the council will shortly be in touch with you.


Working together for a better borough that is safe, clean, fair and
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ahmed remi,

Dear Steven Malyj

I am sorry that you found it necessary to send an e-mail message to the Corporate Complaint Team. Your e-mail was received on 19 January 2011 .

I have sent a copy to Ruth Du Lieu who will arrange for this matter to be investigated under Stage 2 of the Council's Corporate Complaints Procedure, they will respond to you direct by 16/02/2011. Please contact the Department on the above number if you have an enquiry regarding this complaint.

Regards,

Corporate Complaints Team

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Harris Jacquie, London Borough of Barking and Dagenham Council

Dear Mr Malyj

Failure to respond to request for information LBBD/49698

Thank you for your email below which was passed to me Wednesday 2
February.

I am very sorry that you have found it necessary to contact the council
regarding our failure to respond to your enquiry by the agreed deadline of
8 November 2010.

I am responsible for coordinating replies to all Freedom of Information
requests received by this division. Your original enquiry was sent to me
on 12 October 2010. I referred your email to the Parking Manager for
response, the same day. Unfortunately the Parking Manager was not able to
provide me with the required information until 30 December 2010. Prior to
this, an interim response should have been sent to you which should have
advised you that we would be unable to meet the deadline, but would
provide you with an indication of when you would receive a final
response. This did not happen. Furthermore, when the information was
sent to me on 30 December 2010 due to an oversight on my behalf, I failed
to provide you with the information you had requested in your original
enquiry.

This is clearly not acceptable and I sincerely apologise for the lack of
response from myself, this is certainly not the level of service we aspire
to.

Please find below the information provided to me by the Parking Manager in
response to your original enquiry (attached).

On-street parking enforcement is not out-sourced. The Council's Civil
Enforcement Officers are supplemented by agency officers to increase
capacity, pending appointment of permanent staff or a reduction in need -
at present we have 20 CEO's. The Council has employed a number of staff
to undertake these duties on an agency basis from a company called Unity.

Off-street enforcement is managed in the same way as on street
enforcement. Notice processing is managed by the Council and has not been
out-sourced. There are twelve full time equivalents undertaking the
back-office role and this includes the issue of Permits for residential
areas, as well as processing challenges against PCN's The Council uses
three external bailiff companies to recover outstanding parking debts.
The Council is able to provide printing facilities but externalises work
during periods of high activity or for specialist items. This is managed
corporately and a number of contractors have been used.

The Council's parking system is provided by Civica.

The Council's parking service utilises hand held units for PCN issue but
has a full back arrangement of issuing written PCN's when necessary. CCTV
is used for a number of parking and moving traffic offences and a vehicle
is also used for this purpose.

I hope that you find these details of interest and I can see from your
request that you appreciate how broad your questions are. Rather than
requesting clarification, I thought it better to provide with the broad
outline of our services so that if these details were insufficient you
would be able to focus on any specific omission or area in which you would
like more detail.

Once again, I am extremely sorry for the inconvenience this has caused
you.

Kind regards

Jacquie Harris

Jacquie Harris | Project Manager, Environmental and Enforcement

London Borough of Barking and Dagenham | Frizlands Admin Building |
Dagenham | RM10 7HX

Phone: 020 8227 5645 | Fax: 020 8227 2608

Email: [1][email address] | [2]www.barking-dagenham.gov.uk

Working together for a better borough that is safe, clean, fair and
respectful,

prosperous and healthy, and where our young people are inspired and
successful.

Protect the environment and save trees; please only print if essential

E-mail confidentiality notice. This message is intended for the addressees
only. It may be private, confidential and may be covered by legal
professional privilege or other confidentiality requirements.  All
communications sent to or from this organisation may be subject to
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are not one of the intended recipients, please notify the sender
immediately on +44 0 20-8215-3000 and delete the message from all
locations in your computer network. Do not copy this email or use it for
any purpose or disclose its contents to any person: to do so maybe
unlawful.

References

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