Parking dispensation software

C Peek made this Freedom of Information request to Devon County Council

The request was successful.

From: C Peek

24 April 2012

Dear Devon County Council,
In correspondence from the county solicitors office on 14/12/2012
regarding the introduction of parking dispensation notices it was
stated that 'we have deferred the introduction of charges for
dispensations until the New Year and concentrated on education.' On
10/02/2012 the county solicitors office wrote 'Any necessary
software will have to be developed and tested, therefore charges
for dispensations remain on hold at this time'.
No mention was made that the scheme was under review as reported to
the Exeter HATOC on 02/02/2012 or the decision of that committee
regarding this. No mention is made in these minutes that the Devon
County Council were in not in a position to introduce charging
because of software issues, this despite the online system going
live on 1st November (contrary to the TRO in place at that time).
Please provide me with copies of all communications regarding the
software for this task after 1st November, and copies of all
communications regarding the delay in introducing charges for
parking dispensations, including those reporting this to officer
approving the TRO and other elected officers.

Yours faithfully,

C Peek

Link to this

From: C Peek

25 April 2012

Dear Devon County Council,
Apologies, the first date should obviously have been 14/12/2011,
and my reference to 'contrary to the TRO in place at the time'
relates to the fact that the inclusion of dispensations previously
not being valid because the change to include them had been added
to a consolidation order, their inclusion in a TRO prior to
December 2011 had not been appropriately advertised.

Yours faithfully,

C Peek

Link to this

From: Freedom of Information Office - Mailbox
Devon County Council

25 April 2012

Dear Mr Peek

Information Request: 02557

I received your request on 24 April 2012 for information which may be
held by Devon County Council regarding parking dispensation software.

You are entitled under the Freedom of Information Act 2000 to be
informed whether or not the information you have requested is held by
Devon County Council and if so to be given access to that information
within 20 working days (subject to any exemptions).

You should expect to receive a response to your request by 23 May 2012.

Yours sincerely

Rebecca Eden
Information Compliance Officer

Customer Relations and Information Governance Team
Devon County Council
Room 120
Topsham Road
Exeter
EX2 4QD
T: 01392 383445

show quoted sections

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From: C Peek

24 May 2012

Dear Devon County Council,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of Devon County
Council's handling of my FOI request 'Parking dispensation
software'.

One again information has not been provided within the appropriate
time.

A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/pa...

Yours faithfully,

C Peek

Link to this

From: Freedom of Information Office - Mailbox
Devon County Council

24 May 2012

Dear Mr Peek,

Freedom of Information Act 2000
Information Request 02557 - Internal Review

I am in receipt of your email dated 23/05/2012, requesting an internal
review in relation to your Freedom of Information Request (FOI 02557).
Firstly on behalf of Devon County Council I apologise for the delay in
providing your response.

Please note that whilst Devon County Council takes its responsibilities
under the Freedom of Information Act seriously, we are also committed to
ensuring the release of accurate and representative information which
provides the best possible value to members of the public.

I understand that the recent delays you have experienced have arisen as
a result of difficulties with compiling the correspondence you have
requested. I also understand that there have been delays from the
Freedom of Information Office in escalating this request to the
appropriate officers concerned.

Please note that I have taken the issue of your outstanding request up
with my team, and I understand that every effort is being made to
provide you with a response as soon as possible. I will endeavour to
keep you informed of the progress of your request and once again on
behalf of Devon County Council I apologise for the delays you have
experienced.

I trust the information provided above adequately explains the current
situation with your request. Should you have any further queries please
feel free to get in touch with me and I will be happy to assist you
further wherever I can.

Should you remain dissatisfied with the level of Customer Service you
have received from the Freedom of Information Office, you may escalate
these matters through the Council's Corporate Complaints Procedure. For
more information visit
http://www.devon.gov.uk/compliments_and_... or email
[email address].

You may also address formal complaints regarding the handling of Freedom
of Information requests to the Information Commissioner's Office. For
more details visit www.ico.gov.uk

Martin Lawrence
Senior Information Governance Officer (Independent Review Officer)

Customer Relations & Information Governance
Room 120
County Hall
Exeter
EX2 4QD
Tel: 01392 384674
Email: [Devon County Council request email]

Disclaimer: http://www.devon.gov.uk/email.shtml
Applicable to private messages: "Devon County Council accepts no legal
responsibility for the contents of this message. The views expressed do
not reflect those of Devon County Council"

*Please note that emails may be disclosed in response to requests under
the Data Protection Act 1998 and the Freedom of Information Act 2000.

show quoted sections

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From: Freedom of Information Office - Mailbox
Devon County Council

1 June 2012

Dear Mr Peek,

 

Information Request: 02557

I write further to your request for information under the Freedom of
Information Act 2000 received on 24^th April 2012.  Under the Act you were
due to receive a response to your request by 23^rd May and I therefore
apologise that we did not respond to you by this date.

 

Please find our reply below:

 

It had become clear by the time a response was sent to you in February
2012 (as a result of feedback received since November 2011), that there
was a need to develop the dispensations scheme and therefore our system,
to allow for parking dispensations for more than one site in a day.  This
is why the issue is referred to in this email, but not in earlier
correspondence.

 

However, this need for development was highlighted during a planned
deferral of charges, which was implemented to allow the scheme to bed in
and allow the council to educate the public and receive feedback.  So I
can confirm that the need for developments to the scheme and the system
was not the cause of the initial deferral as you have indicated.  

 

For your information there is a small amount of correspondence held by
Devon County Council which refers to the need for developments to the
scheme and the system.  Please advise us if you require copies of this
particular information.

 

I hope that this information is of assistance to you.

 

Yours sincerely,

 

Vicky Moffat

Information Governance Officer

 

Customer Relations and Information Governance Team

Devon County Council

Room 120

County Hall

Topsham Road

Exeter

EX2 4QD

Tel: 01392 38 4678

Please be aware that emails may have to be disclosed under the Freedom of
Information Act 2000 or the Data Protection Act 1998.

Please note that Devon County Council now publishes most Freedom of
Information and Environmental Information Regulations request responses on
its publication scheme. Details of previous responses are available at
[1]http://www.devon.gov.uk/disclosurelogs-s.... The council requests
that members of the public make use of its disclosure log search facility
before making a Freedom of Information or Environmental Information
Regulations request, as it is possible that the information sought, may
have been disclosed in response to a prior request.

Your right to complain
If for any reason you are not satisfied with how your request has been
handled, please write to Devon County Council’s Freedom of Information
Office, County Hall, Topsham Road, Exeter, EX2 4QD. Details about our
Access to Information complaints procedure can be found at
[2]http://www.devon.gov.uk/complaintshandling. If your complaint is not
resolved to your complete satisfaction, you have the right to refer the
matter to the Information Commissioner’s Office, Wycliffe House, Water
Lane, Wilmslow, Cheshire, SK9 5AF.

Re-use of information
The information supplied to you continues to be protected by the
Copyright, Designs and Patents Act 1988. You are free to use it for your
own purposes, including any non-commercial research you are doing and for
the purposes of news reporting. Use for Direct Marketing purposes is
prohibited. Any other re-use, for example commercial publication, would
require the permission of the copyright holder. Most documents supplied by
Devon County Council will have been produced by local officials and will
be our copyright. If you would like to re-use any of the information which
has been supplied to you, please contact us. Information you receive which
is not subject to our copyright continues to be protected by the copyright
of the person, or organisation, from which the information originated. You
must ensure that you gain their permission before reproducing any
information.

Disclaimer: [3]http://www.devon.gov.uk/email.shtml
Applicable to private messages: "Devon County Council accepts no legal
responsibility for the contents of this message. The views expressed do
not reflect those of Devon County Council"

 

 

 

References

Visible links
1. http://www.devon.gov.uk/disclosurelogs-s...
2. http://www.devon.gov.uk/complaintshandling
3. http://www.devon.gov.uk/email.shtml

Link to this

From: C Peek

1 June 2012

Dear Freedom of Information Office - Mailbox,

On 24th May the internal review officer stated,"I understand that
the recent delays you have experienced have arisen as a result of
difficulties with compiling the correspondence you have requested".
Please ask him to re address the internal review and explain why it
is necessary for me advise us if you require copies of this
particular information, when it is being compiled as a result of my
request.

And yes, please provide the information as per my request of 24th
April. Given the response this morning this information must now be
available, so it should be possible to provide it this morning.

Yours sincerely,

C Peek

Link to this

From: Freedom of Information Office - Mailbox
Devon County Council

1 June 2012

Dear Mr Peek

Freedom of Information Act 2000
Information Request 02557 - Internal Review

Thank you for your recent email below in which you have sought clarification on the Council's response dated 01/06/2012.

Having considered this matter further, I understand that the reason for the council requesting whether you still required correspondence on this issue was because of the view that you have based your request for this correspondence on a premise which was viewed to be inaccurate, namely the system was not the cause of the initial deferral as you previously indicated.

As you have clearly stated a continuing desire to receive this correspondence, I will be only too happy to address this matter with my team, and will ensure that this correspondence is dispatched to you in line with your request of 24th April 2012.

I hope you find this to your satisfaction. In the meantime should you have any further queries, please feel free to get in touch and I will be happy to assist further wherever I can.

You have the right to refer matters to the Information Commissioner's Office, and to do so, please write to; Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Further details are available from the Commissioner's website www.ico.gov.uk/complaints

Yours sincerely,

Martin Lawrence
Senior Information Governance Officer (Independent Freedom of Information Review Officer)

Customer Relations & Information Governance
Room 120
County Hall
Exeter
EX2 4QD
Tel: 01392 384674
Email: [Devon County Council request email]

Disclaimer: http://www.devon.gov.uk/email.shtml
Applicable to private messages: "Devon County Council accepts no legal responsibility for the contents of this message. The views expressed do not reflect those of Devon County Council"

*Please note that emails may be disclosed in response to requests under the Data Protection Act 1998 and the Freedom of Information Act 2000.

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From: C Peek

3 June 2012

Dear Freedom of Information Office - Mailbox,
FAO Martin Lawrence
Senior Information Governance Officer (Independent Freedom of
Information Review Officer)
Please explain to me how and why officers of DCC decided what my
view was,
I had formally requested information to enable me understand why
the existing information was contradictory.
Please tell me what authority officers of DCC had to question if I
wished to be provided with this information solely on their own
opinion of my views.

Yours sincerely,

C Peek

Link to this

From: C Peek

12 June 2012

Dear Freedom of Information Office - Mailbox,

Please explain why the information has still not been made
available to me seven weeks after it was requested, and at least
five working days after you were able to comment on how little
there was and the content.

Also explain why I have not received even an acknowledgment to my
request for information of the authority of DCC officers in
deciding on my views in this request.

Yours sincerely,

C Peek

Link to this

From: C Peek

22 June 2012

Dear Freedom of Information Office - Mailbox,

Despite all the apologies and assurances that the changes made
within your department will allow you to provide a better service,
you continue to fail to comply with legislation.
This request is now two months old. Three weeks ago you were
satisfied that all documents were available, and made improper
assumptions on my views and delayed the release of documents on
that assumption, despite my complaint on that and your assurance
that the request would be complied with you continue to withhold
information.

Please provide the information requested along with details
requested relating to officers interpreting my views.

Yours sincerely,

C Peek

Link to this

From: Freedom of Information Office - Mailbox
Devon County Council

22 June 2012

Dear Mr Peek,

Freedom of Information Act 2000
Internal Review 02557

I write further to your recent correspondence below. Please accept my
apologies for failing to acknowledge your previous correspondence.

Having reviewed the status of this particular request, I understand that
officers are continuing to compile the information you have request. I
will endeavour to keep you informed of progress made and once again I
apologise for the delay in providing this information to you.

Moving to the issue of interpretations made by officers of your request,
please note that I do not consider this a valid request for information.
You will no doubt be aware that the Freedom of Information Act provides
the public with a right of access to documented information that is held
by public authorities. I do not consider that the considerations or
interpretations of officers constitutes documented information and as
such, I do not propose to respond further to this component of your
recent correspondence.

I hope this email clarifies the position of the Council in respect of
these matters.

Yours sincerely,

Martin Lawrence
Senior Information Governance Officer

Customer Relations & Information Governance
Room 120
County Hall
Exeter
EX2 4QD
Tel: 01392 384674
Email: [Devon County Council request email]

Disclaimer: http://www.devon.gov.uk/email.shtml
Applicable to private messages: "Devon County Council accepts no legal
responsibility for the contents of this message. The views expressed do
not reflect those of Devon County Council"

*Please note that emails may be disclosed in response to requests under
the Data Protection Act 1998 and the Freedom of Information Act 2000.

show quoted sections

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From: C Peek

22 June 2012

Dear Freedom of Information Office - Mailbox,

Dear Mr Lawrence.
I am happy to submit a seperate request as you have suggested, but
I as DCC introduced ofiicers interpretations of my views into this
request, something that I was unaware the act allowed. I thought it
should be responded to within it. I am also aware that by being
another request you may refuse or delay the response because of the
time you claim has been spent on my requests.

Yours sincerely,

C Peek

Link to this

From: C Peek

5 July 2012

Dear Freedom of Information Office - Mailbox,
Dear Mr Lawrence.

In May you wrote 'there have been delays from the Freedom of
Information Office in escalating this request to the
appropriate officers concerned'. And 'every effort is being made to
provide you with a response as soon as possible. I will endeavour
to keep you informed of the progress of your request'.
Please explain what actions you have taken to keep me informed

Having tried to persuade me that the information available would
not be of use to me, (contrary to FOI regulations), you stated you
'will be only too happy to address this matter with my team, and
will ensure that this correspondence is dispatched to you in line
with your request of 24th April 2012.' To meet this, the
information should have been available within the appropriate time
which by then had been exceeded. You have exceeded the required
time again since that comment.
Please explain how you justify this extended delay.

On 1st June it was stated 'there is a small amount of
correspondence held by Devon County Council', yet on 22nd June you
stated 'officers are continuing to compile the information'.
Please explain this contradiction and why this has still not been
made available five weeks later.

In May you wrote 'Within the last 6 weeks the Council's Information
Governance team has undergone significant restructuring, which has
included a physical office move as well as a complete appraisal of
processes and procedures.We remain hopeful that the actions that
are currently in train, will enable us to improve our compliance
with the Freedom of Information Act and will allow us to improve
our standards of customer service.'

These changes have obviously not been successful and I will be
writing to the ICO to ensure that they are aware that assurances of
improved the service are false and that Devon County Council
continually fails to meet the requirements of the regulations.

Yours sincerely,

C Peek

Link to this

From: Freedom of Information Office - Mailbox
Devon County Council

10 July 2012

Dear Mr Peek,

Freedom of Information Act 2000
Internal Review: 02557

Further to your recent email below. Firstly, I would like to apologise
for failing to keep you informed of the progress with your outstanding
request ref FOI02557. Unfortunately when giving this undertaking, I had
hoped for a quick resolution to your request. Regrettably this has not
been possible.

Clearly the delay which you have experienced with this request is
unacceptable and in clear contravention of the 20 day time limit set out
in the Freedom of Information Act 2000. I have noted that you have
referred this request, and others, to the Information Commissioner's
Office which is of course your right to do so.

Please note that I have raised the issue of this outstanding request
with my team, and I have been assured that Highways Officers have now
compiled correspondence in response to this request. I understand that
my office is now waiting for the full extent of this correspondence to
be transferred to us so that we can compile our response to you.

I hope this clarifies the position of the Council in respect of this
particular request. Once again I offer my apologies for the delay you
have experienced.

Yours sincerely,

Martin Lawrence
Independent Freedom of Information Review Officer

Customer Relations & Information Governance
Room 120
County Hall
Exeter
EX2 4QD
Tel: 01392 384674
Email: [Devon County Council request email]

Your right to complain
If your complaint is not resolved to your complete satisfaction, you
have the right to refer the matter to the Information Commissioner's
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Disclaimer: http://www.devon.gov.uk/email.shtml
Applicable to private messages: "Devon County Council accepts no legal
responsibility for the contents of this message. The views expressed do
not reflect those of Devon County Council"

*Please note that emails may be disclosed in response to requests under
the Data Protection Act 1998 and the Freedom of Information Act 2000.

show quoted sections

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M Yelland left an annotation (11 July 2012)

Quote-marks If the highway's officers have compiled correspondence, where is it?

How much time do you need to scan a few pages or even one page, (We will wait and see how many pages are involved).

Link to this

From: C Peek

12 July 2012

Dear Freedom of Information Office - Mailbox,

On 1st June a member of the FOI team refered to the small amount of
correspondence. This must have been compiled by then for them to be
able to view and write that. To now blame highw department for the
current delay indicates that the comments on 1st June were intended
to mislead me. Please ensure that I am able to identify what items
were viewed prior to 1st June by your team.

Yours sincerely,

C Peek

Link to this

From: Freedom of Information Office - Mailbox
Devon County Council

12 July 2012

Dear Mr Peek

Freedom of Information Act 2000
Internal Review: 02557

Thank you for your recent email, the contents of which are duly noted.

Please note that the Freedom of Information Office is continuing to work
closely with Highways Officers with a view to providing you with all the
information you requested as of the 24th April 2012. For clarity I have
highlighted your request below.

"In correspondence from the county solicitors office on 14/12/2012
regarding the introduction of parking dispensation notices it was stated
that 'we have deferred the introduction of charges for dispensations
until the New Year and concentrated on education.' On 10/02/2012 the
county solicitors office wrote 'Any necessary software will have to be
developed and tested, therefore charges for dispensations remain on hold
at this time'.

No mention was made that the scheme was under review as reported to the
Exeter HATOC on 02/02/2012 or the decision of that committee regarding
this. No mention is made in these minutes that the Devon County Council
were in not in a position to introduce charging
because of software issues, this despite the online system going live on
1st November (contrary to the TRO in place at that time).

Please provide me with copies of all communications regarding the
software for this task after 1st November, and copies of all
communications regarding the delay in introducing charges for parking
dispensations, including those reporting this to officer approving the
TRO and other elected officers."

If you wish now to extend the scope of this request, I would ask that
you specifically state the additional information you are interested in.
This can then be treated as a separate request for information, so as to
avoid further confusion.

On behalf of Devon County Council I again apologise for the delay in
providing you with the information you requested on 24th April 2012.
Please rest assured that every effort is being made to provide you with
the information requested.

I look forward to my office being able to provide you with a response
shortly.

Yours sincerely,

Martin Lawrence
Senior Information Governance Officer

Customer Relations & Information Governance
Room 120
County Hall
Exeter
EX2 4QD
Tel: 01392 384674
Email: [Devon County Council request email]

Disclaimer: http://www.devon.gov.uk/email.shtml
Applicable to private messages: "Devon County Council accepts no legal
responsibility for the contents of this message. The views expressed do
not reflect those of Devon County Council"

*Please note that emails may be disclosed in response to requests under
the Data Protection Act 1998 and the Freedom of Information Act 2000.

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From: C Peek

12 July 2012

Dear Freedom of Information Office - Mailbox,
Mr Lawrence.
I have not requested additional information. But given the delays
it is not unreasonable for me to be able to see it in the order it
was made available to your office... Particularily as your team
made assumptions about me and responded specifically on this. If
you are not prepared to do so in this request please do so in the
request submitted direct regarding internal communications on my
foi requests.

Yours sincerely,

C Peek

Link to this

From: Freedom of Information Office - Mailbox
Devon County Council

13 July 2012

Dear Mr Peek

Freedom of Information Act 2000
Internal Review 02557

Thank you for your recent clarification, the contents of which are duly
noted.

Please note that I will ensure to pass your comments on to the
disclosing officer, whom will endeavour to provide you with all the
information you are entitled to under the terms of the Act.

If you remain dissatisfied with the handling of your request, you have
the right to refer the matter to the Information Commissioner's Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Yours sincerely,

Martin Lawrence
Senior Information Governance Officer

Customer Relations & Information Governance
Room 120
County Hall
Exeter
EX2 4QD
Tel: 01392 384674
Email: [Devon County Council request email]

Disclaimer: http://www.devon.gov.uk/email.shtml
Applicable to private messages: "Devon County Council accepts no legal
responsibility for the contents of this message. The views expressed do
not reflect those of Devon County Council"

*Please note that emails may be disclosed in response to requests under
the Data Protection Act 1998 and the Freedom of Information Act 2000.

show quoted sections

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From: C Peek

23 July 2012

Dear Freedom of Information Office - Mailbox,
It is now three months since I made this straightforward request.
All the excuses given so far do not explain or justify this
continued delay. I look forward seeing the information requested
being published along with a detailed internal review.

Yours sincerely,

C Peek

Link to this

From: Freedom of Information Office - Mailbox
Devon County Council

26 July 2012


Attachment Information Request 02557.pdf
4.1M Download View as HTML


Dear Mr Peek,

Information Request: 02557

I write further to your request for information under the Freedom of
Information Act 2000 which was clarified on 1^st June 2012.

I apologise for the delay in replying to you.  Please find Devon County
Council's response attached.

I hope this information is of assistance to you.

Yours sincerely

Vicky Moffat
Information Governance Officer

Devon County Council
Customer Relations and Information Governance Team
Room 120
County Hall
Topsham Road
Exeter
EX2 4QD
Tel: 01392 38 4678

Please note that Devon County Council now publishes most Freedom of
Information and Environmental Information Regulations request responses on
its publication scheme. Details of previous responses are available at
[1]http://www.devon.gov.uk/disclosurelogs-s.... The council requests
that members of the public make use of its disclosure log search facility
before making a Freedom of Information or Environmental Information
Regulations request, as it is possible that the information sought, may
have been disclosed in response to a prior request.

Your right to complain
If for any reason you are not satisfied with how your request has been
handled, please write to Devon County Council’s Freedom of Information
Office, County Hall, Topsham Road, Exeter, EX2 4QD. Details about our
Access to Information complaints procedure can be found at
[2]http://www.devon.gov.uk/complaintshandling. If your complaint is not
resolved to your complete satisfaction, you have the right to refer the
matter to the Information Commissioner’s Office, Wycliffe House, Water
Lane, Wilmslow, Cheshire, SK9 5AF.

Re-use of information
The information supplied to you continues to be protected by the
Copyright, Designs and Patents Act 1988. You are free to use it for your
own purposes, including any non-commercial research you are doing and for
the purposes of news reporting. Use for Direct Marketing purposes is
prohibited. Any other re-use, for example commercial publication, would
require the permission of the copyright holder. Most documents supplied by
Devon County Council will have been produced by local officials and will
be our copyright. If you would like to re-use any of the information which
has been supplied to you, please contact us. Information you receive which
is not subject to our copyright continues to be protected by the copyright
of the person, or organisation, from which the information originated. You
must ensure that you gain their permission before reproducing any
information.

Disclaimer: [3]http://www.devon.gov.uk/email.shtml
Applicable to private messages: "Devon County Council accepts no legal
responsibility for the contents of this message. The views expressed do
not reflect those of Devon County Council"

 

References

Visible links
1. http://www.devon.gov.uk/disclosurelogs-s...
2. http://www.devon.gov.uk/complaintshandling
3. http://www.devon.gov.uk/email.shtml

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From: C Peek

26 July 2012

Dear Freedom of Information Office - Mailbox,

Thank you for the information supplied, I have not yet identified
correspondence that confirms the claim that it was necessary to
place charging on hold because the software had not been developed
and any claim against the supplier for failure to provide this. As
this has budget implications surely there must have been
notification on this. I cannot see any notification to the cabinet
member who signed the TRO informing him that the scheme could not
go live as agreed.
I look forward to receiving the full internal review on this case.

Yours sincerely,

C Peek

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From: Freedom of Information Office - Mailbox
Devon County Council

1 August 2012

Dear Mr Peek

Freedom of Information Act 2000
Information Request 02557 - Internal Review

I am in receipt of your recent correspondence concerning dated 26/07/2012 in which you have indicated your dissatisfaction with our response to your Freedom of Information Request dated (FOI 02557).

Please note that Devon County Council propose to handle this request as an internal review of your response, in accordance with the council's Access to Information complaints procedure (details; - http://www.devon.gov.uk/complaintshandli...)

Devon County Council will provide you with a response to this internal review as soon as possible, but in any case within 20 working days of receipt this internal review request.

You should expect to have received a response by 16/08/2012.

Should you have any further queries concerning this process, please feel free to contact the Freedom of Information Office and we will be happy to assist you further wherever we can.

Yours sincerely

Martin Lawrence
Independent Freedom of Information Review Officer

Customer Relations & Information Governance
Room 120
County Hall
Exeter
EX2 4QD
Tel: 01392 384674
Email: [Devon County Council request email]

Disclaimer: http://www.devon.gov.uk/email.shtml
Applicable to private messages: "Devon County Council accepts no legal responsibility for the contents of this message. The views expressed do not reflect those of Devon County Council"

*Please note that emails may be disclosed in response to requests under the Data Protection Act 1998 and the Freedom of Information Act 2000.

show quoted sections

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From: C Peek

1 August 2012

Dear Freedom of Information Office - Mailbox,
Dear Mr Lawrence

My response pointed out that specific items I was looking for do
not appear in the documents provided; I suspect that this is
because they do not and never have existed. If you feel that they
do then please ensure they are supplied to me.

I note you state that you will deal with this as an internal
review, but as you have been dealing with it as an internal review
since 24th May at my request, you should already have all the
information and facts available to you.

Yours sincerely,

C Peek

Link to this

From: Freedom of Information Office - Mailbox
Devon County Council

2 August 2012

Dear Mr Peek

Freedom of Information Act 2000
Internal Review 02557

For the avoidance of any doubt, please note that the internal review
dated 24th May 2012 was solely concerned with the lateness of your
response. You will note that a response and an apology for this
lateness was provided on 24th May 2012. I will endeavour to investigate
the issues you have raised with the Council's response in the coming
days, and will aim to provide you with a response by no later than
16/08/2012.

Yours sincerely,

Martin Lawrence
Senior Information Governance Officer

Customer Relations & Information Governance
Room 120
County Hall
Exeter
EX2 4QD
Tel: 01392 384674
Email: [Devon County Council request email]

Disclaimer: http://www.devon.gov.uk/email.shtml
Applicable to private messages: "Devon County Council accepts no legal
responsibility for the contents of this message. The views expressed do
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*Please note that emails may be disclosed in response to requests under
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From: C Peek

2 August 2012

Dear Devon County Council,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of Devon County
Council's handling of my FOI request 'Parking dispensation
software'.

As you have decided to insist on specifics regarding internal
review, please carry out the review into the delay, prior to 1st
June when information was obviously available allowing a view to be
formulated and a response be made to me on this request, and after
1st June why the information was not released to me for so long and
why Highways officers were still compiling information given that
they had already identified there was very little available
(allowing the FOI office to respond as they did) and which
department was responsible for this delay.
As you have been carrying out a review into this for two months it
should not take two weeks for you to provide a response.
I accept that all information requested has been released, and this
appears to confirm that I was misinformed by the legal department.

A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/pa...

Yours faithfully,

C Peek

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From: C Peek

8 August 2012

Dear Freedom of Information Office - Mailbox,
Dear Mr Lawrence,
I note from correspondence supplied to me that DCC Traffic Team
Manager said about me “He seems to have got the wrong end of the
stick here and is confused”.
The information supplied to me clearly stated
(a) we have deferred the introduction of charges for dispensations
until the New Year and concentrated on education rather than
enforcement.
(b) 'Any necessary software will have to be developed and tested,
therefore charges
for dispensations remain on hold at this time.

My request was to try and clarify because of contradictory
information. It appears that the derogatory comment, made by the
traffic team manager influenced a member of your office to
formulate the incorrect and improper response.
I trust that you will include details of this in your review.

Yours sincerely,

C Peek

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From: Freedom of Information Office - Mailbox
Devon County Council

30 August 2012

Dear Mr Peek

Freedom of Information Act 2000
Internal Review 02557

Further to your recent comments regarding the accuracy of the Council's
response to your request, please note that this response was agreed by
the relevant Head of Service and as such, I am minded to accede to the
judgement of this Head of Service in respect to the information
disclosed.

Regarding the issue of outstanding correspondence regarding, I will
endeavour to provide you with a full reasoned response to this component
of your review in the coming days. On behalf of the Information
Governance team, I apologise that this has not been supplied sooner.

Yours sincerely,

Martin Lawrence
Senior Information Governance Officer

Customer Relations & Information Governance
Room 120
County Hall
Exeter
EX2 4QD
Tel: 01392 384674
Email: [Devon County Council request email]

Your right to complain
If for any reason you are not satisfied with how your request has been
handled, please write to Devon County Council's Freedom of Information
Office, County Hall, Topsham Road, Exeter, EX2 4QD. Details about our
Access to Information complaints procedure can be found at
http://www.devon.gov.uk/complaintshandling. If your complaint is not
resolved to your complete satisfaction, you have the right to refer the
matter to the Information Commissioner's Office, Wycliffe House, Water
Lane, Wilmslow, Cheshire, SK9 5AF.

Disclaimer: http://www.devon.gov.uk/email.shtml
Applicable to private messages: "Devon County Council accepts no legal
responsibility for the contents of this message. The views expressed do
not reflect those of Devon County Council"

*Please note that emails may be disclosed in response to requests under
the Data Protection Act 1998 and the Freedom of Information Act 2000.

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From: C Peek

6 September 2012

Dear Freedom of Information Office - Mailbox,

Dear Mr Lawrence
In your reply on 30 August you refer to 'the issue of outstanding
correspondence'. Given the time that DCC have been dealing with
this request any correspondence relating to it should have been
made available with the response. Please confirm if further
correspondence relating to this issue has been identified for the
period from 1st November 2011 to the date of my request.

Yours sincerely,

C Peek

Link to this

From: Freedom of Information Office - Mailbox
Devon County Council

20 September 2012


Attachment Internal Review 02557 Response.pdf
27K Download View as HTML


Dear Mr Peek,

Freedom of Information Act 2000
Internal Review 02557

I write in response to your request for an Internal Review of your
Freedom of Information Request (FOI 02557) dated 08/08/2012.

Please accept my apologies for the delay in providing you with a
response. This has been most regrettable and has resulted from
circumstances beyond my control. However I am now pleased to be able to
provide you with a formal response, which I have attached for your
information.

If you remain dissatisfied with this response, you may refer the matter
to the Information Commissioner's Office, whose contact details are
included below;

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Email: [email address]

Please note for the avoidance of any doubt that Devon County Council now
consider this request is closed.

I hope the information provided is of assistance to you.

Yours sincerely,

Martin Lawrence
Senior Information Governance Officer

Customer Relations & Information Governance
Room 120
County Hall
Exeter
EX2 4QD
Tel: 01392 384674
Email: [Devon County Council request email]

Disclaimer: http://www.devon.gov.uk/email.shtml
Applicable to private messages: "Devon County Council accepts no legal
responsibility for the contents of this message. The views expressed do
not reflect those of Devon County Council"

*Please note that emails may be disclosed in response to requests under
the Data Protection Act 1998 and the Freedom of Information Act 2000.

show quoted sections

Link to this

From: C Peek

20 September 2012

Dear Freedom of Information Office - Mailbox,

Dear Mr Lawrence
Thank you for the response to my request for an internal review,
however you appear to have spent time looking for correspondence
which I had stated I did not believe existed, I cannot understand
why you found in necessary to do this.
You have still not addressed the issue of an officer in the
highways department improperly trying to delay or avoid allowing
the release of the information available.
The reasons for this are now open to speculation, as you are unable
or unwilling to look at the improper actions of this officer and
department properly, I do not expect you to persue this my request
for an internal review further. I am sure that the remaining issues
will be addressed at a future date through other process.

Yours sincerely,

C Peek

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Things to do with this request

Anyone:
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