ParcelForce Claims

Mr Nice made this Freedom of Information request to Royal Mail Group Limited
This authority is not subject to FOI law, so is not legally obliged to respond (details).
This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was refused by Royal Mail Group Limited.

Dear Royal Mail Group Limited,

I write with interest of parcelforce claims only.
Can you please advise me on the following;

How may compensation claims were logged between 1/4/2011 and 30/4/2012

Of those claims concluded, please advise how many were successful

What is the average value of those successful claims?

Yours faithfully,

Mr Nice

Royal Mail Group Limited

1 Attachment

Dear Mr Nice

Thank you for your request for information received on 16/08/2012, which
we are considering under the Freedom of Information Act.  Under the Act
you should expect a reply from us to be sent by 14/09/2012, which is
twenty working days from receipt of your request.

If for any reason we are unable to provide you with a full response within
that time, we will contact you explaining the reasons for this and giving
a revised date by which we will reply.  

If in the mean time you have any questions or would like to contact us
about your request, please contact us by telephone (0114) 2414215 or
alternatively email or write to us at the address below.  Please be
assured that we are giving this our attention and will get back to you
shortly.

Yours Sincerely

Daniel Tulp
Company Secretary's Office
Information Rights Officer
[1][Royal Mail Group request email]

Information Rights Team
(Freedom of Information)
Royal Mail Sheffield
2nd Floor, Pond Street
Sheffield
S98 6HR

Royal Mail is a trading name of Royal Mail Group Ltd. Registered in
England and Wales.
Registered number 4138203. Registered office at 100 Victoria Embankment,
LONDON, EC4Y 0HQ

References

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1. mailto:[Royal Mail Group request email]

Royal Mail Group Limited

2 Attachments

Dear Mr Nice,

Please find attached a response to your recent Freedom of Information
Request.

Yours Sincerely

Daniel Tulp
Company Secretary's Office
Information Rights Officer
[Royal Mail Group request email]

Royal Mail is a trading name of Royal Mail Group Ltd. Registered in
England and Wales.
Registered number 4138203. Registered office at 100 Victoria Embankment,
LONDON, EC4Y 0HQ