Dear Velindre NHS Trust,

Please can you assist me in providing the following information about the Trust:
1. How many printers/MFD’s does the Trust have?
2. Does the Trust have a Managed Print Service contract?
3. If so, who provides the Managed Print Service?
4. When was the contract awarded and what is the length of the contract?
5. What is the approximate spend on print annually?
6. Who is responsible at the Trust for the running/upkeep of the Managed Print Service solution?
7. Does the Trust have a strategy to manage patient records electronically? If so please detail.
8. Does the Trust have an EDRMS (electronic document records management system)? If so which EDRMS software does the Trust have?
9. Which EPR system does the Trust have?
10. Does the Trust have plans to procure an EPR / EDRMS / records management solution?
11. How many physical patient record sets does the Trust have? What is the average number of volumes per patient record?
12. Does the Trust utilise a 3rd party storage organisation to store / manage paper notes? If so please detail.
13. Has the Trust scanned any patient records – in-house via a 3rd party scanning bureau? If so how many records have been digitised?
14. Does the Trust have dedicated storage library space for health (and corporate / non-clinical) records?
15. How many personnel are employed within the health records management team (to file, retrieve, update physical records)?
16. Does the Trust manage its own incoming mail or is this service outsourced?
17. If outsourced, who is the current provider, when did the contract start and what is the contract term?
18. What is the volume of outgoing mail sent by the Trust?
19. Does the Trust have any hybrid mail services for sending letters or other correspondence?
20. If yes, who is the hybrid mail provider, when did this contract start and what was the contract term?
21. What is the Trust’s percentage of DNA's annually (Do not attend)?

Yours faithfully,

Rachel Jackson

Julie Mann (Velindre - Corporate Services), Velindre NHS Trust

Dear Ms Jackson

Ref: CORP 834

Thank you for your request for the following information, which we received on the 28/02/2018.

Your Request

1. How many printers/MFD’s does the Trust have?
2. Does the Trust have a Managed Print Service contract?
3. If so, who provides the Managed Print Service?
4. When was the contract awarded and what is the length of the contract?
5. What is the approximate spend on print annually?
6. Who is responsible at the Trust for the running/upkeep of the Managed Print Service solution?
7. Does the Trust have a strategy to manage patient records electronically? If so please detail.
8. Does the Trust have an EDRMS (electronic document records management system)? If so which EDRMS software does the Trust have?
9. Which EPR system does the Trust have?
10. Does the Trust have plans to procure an EPR / EDRMS / records management solution?
11. How many physical patient record sets does the Trust have? What is the average number of volumes per patient record?
12. Does the Trust utilise a 3rd party storage organisation to store / manage paper notes? If so please detail.
13. Has the Trust scanned any patient records – in-house via a 3rd party scanning bureau? If so how many records have been digitised?
14. Does the Trust have dedicated storage library space for health (and corporate / non-clinical) records?
15. How many personnel are employed within the health records management team (to file, retrieve, update physical records)?
16. Does the Trust manage its own incoming mail or is this service outsourced?
17. If outsourced, who is the current provider, when did the contract start and what is the contract term?
18. What is the volume of outgoing mail sent by the Trust?
19. Does the Trust have any hybrid mail services for sending letters or other correspondence?
20. If yes, who is the hybrid mail provider, when did this contract start and what was the contract term?
21. What is the Trust’s percentage of DNA's annually (Do not attend)?

We are currently processing your request and will write to you shortly.
We aim to respond to requests for information within 20 working days of receiving the request.
If we are unable to respond in this time, we will contact you accordingly.

In the meantime if you have any queries then please do not hesitate to contact us quoting the ref number shown above.

Kind regards,

Julie Mann

Pencadlys Ymddiriedolaeth GIG Felindre
Swyddog Cyfathrebu a Chydymffurfiad
2 Cwrt Charnwood
Heol Billingsley
Parc Nantgarw
Caerdydd
CF15 7QZ

Ffon - 029 20316951
E-bost: [email address]
 A wnewch chi ystyried yr amgylchedd cyn argraffu’r neges hon
Velindre NHS Trust HQ
Communication and Compliance Officer
2, Charnwood Court
Heol Billingsley
Parc Nantgarw
Cardiff
CF15 7QZ

Tel - 029 20316951
Email: [email address]
 Please consider the environment before printing this email

show quoted sections

Julie Mann (Velindre - Corporate Services), Velindre NHS Trust

Dear Ms Jackson

 

Further to your request for information, to ensure we provide a full and
comprehensive response, I would like to seek clarification on question 21
of your request.

 

·         Q21 -  What is the Trust’s percentage of DNA's annually?

 

Can you please confirm a timescale on this question, 1 year, 2 years etc

Also can you please confirm that DNA relates to Did Not Attend.

 

I have placed your request on hold pending your clarification.

 

Kind regards,

 

Julie Mann

Pencadlys Ymddiriedolaeth GIG Felindre

Swyddog Cyfathrebu a Chydymffurfiad

2 Cwrt Charnwood

Heol Billingsley

Parc Nantgarw

Caerdydd

CF15 7QZ

      

Ffon - 029 20316951

E-bost: [email address]

 A wnewch chi ystyried yr amgylchedd cyn argraffu’r neges hon

Velindre NHS Trust HQ

Communication and Compliance Officer

2, Charnwood Court

Heol Billingsley

Parc Nantgarw

Cardiff

CF15 7QZ

 

Tel - 029 20316951

Email: [email address]

 Please consider the environment before printing this email

 

 

 

 

show quoted sections

Dear Julie Mann (Velindre - Corporate Services),

I can confirm that 'DNA rate' is an abbreviation for 'Do Not Attend Rate.' Please can the Trust provide their most recent DNA data across 1 year. For example, DNA rate from January 2017 - December 2017?

Many thanks and looking forward to receiving the Trusts responses.

Yours sincerely,

Rachel Jackson

Julie Mann (Velindre - Corporate Services), Velindre NHS Trust

Dear Ms Jackson

 

Ref: CORP 834

 

Request under Freedom of Information Act 2000

 

Further to our email of February 28th 2018, I am writing to let you know
we are still in the process of dealing with your enquiry requesting the
information below.

 

Your Request

 

·         Paperless NHS

 

Due to the nature and complexity of your request, we are unable to provide
a full response within the required 20 working days. As such, I am writing
to notify you that we are, however, aiming to respond to you more fully
with a Trust response by 16 th April.

 

Please accept our apologies for this delay and find attached a formal
letter, which also includes details of who to contact in the event you
might not be satisfied with the short delay in meeting your request.

 

I should point out that, even after allowing additional time for our
response to your information request, it may be, for a number of reasons,
that we are still not able to fully supply all the information you are
seeking.

 

We will get back to you as quickly as possible. Meanwhile, thank you for
your understanding.

 

Regards

 

Julie Mann

Pencadlys Ymddiriedolaeth GIG Felindre

Swyddog Cyfathrebu a Chydymffurfiad

2 Cwrt Charnwood

Heol Billingsley

Parc Nantgarw

Caerdydd

CF15 7QZ

      

Ffon - 029 20316951

E-bost: [email address]

 A wnewch chi ystyried yr amgylchedd cyn argraffu’r neges hon

Velindre NHS Trust HQ

Communication and Compliance Officer

2, Charnwood Court

Heol Billingsley

Parc Nantgarw

Cardiff

CF15 7QZ

 

Tel - 029 20316951

Email: [email address]

 Please consider the environment before printing this email

 

 

 

 

show quoted sections

Julie Mann (Velindre - Corporate Services), Velindre NHS Trust

1 Attachment

Dear Ms Jackson

Freedom of Information Request: CORP 834

Request under Freedom of Information Act 2000

Thank you for your request for information in relation to paperless systems at Velindre NHS Trust which we received on 07/03/2018.

Your Request :

Please can you assist me in providing the following information about the Trust:

1. How many printers/MFD’s does the Trust have?
2. Does the Trust have a Managed Print Service contract?
3. If so, who provides the Managed Print Service?
4. When was the contract awarded and what is the length of the contract?
5. What is the approximate spend on print annually?
6. Who is responsible at the Trust for the running/upkeep of the Managed Print Service solution?
7. Does the Trust have a strategy to manage patient records electronically? If so please detail.
8. Does the Trust have an EDRMS (electronic document records management system)? If so which EDRMS software does the Trust have?
9. Which EPR system does the Trust have?
10. Does the Trust have plans to procure an EPR / EDRMS / records management solution?
11. How many physical patient record sets does the Trust have? What is the average number of volumes per patient record?
12. Does the Trust utilise a 3rd party storage organisation to store / manage paper notes? If so please detail.
13. Has the Trust scanned any patient records – in-house via a 3rd party scanning bureau? If so how many records have been digitised?
14. Does the Trust have dedicated storage library space for health (and corporate / non-clinical) records?
15. How many personnel are employed within the health records management team (to file, retrieve, update physical records)?
16. Does the Trust manage its own incoming mail or is this service outsourced?
17. If outsourced, who is the current provider, when did the contract start and what is the contract term?
18. What is the volume of outgoing mail sent by the Trust?
19. Does the Trust have any hybrid mail services for sending letters or other correspondence?
20. If yes, who is the hybrid mail provider, when did this contract start and what was the contract term?
21. What is the Trust’s percentage of DNA's annually (Do not attend)?

Velindre NHS Trust response:

I am pleased to provide the information you have requested in the attached spreadsheet.

I trust this answers your request for information, however, should you not be satisfied with the information supplied or the process of supplying it, you have a right to complain and request a review. You should forward your complaint to:-

Mr Stuart Morris
Assistant Director of Informatics
Velindre NHS Trust
2, Charnwood Court
Heol Billingsley
Parc Nantgarw
Cardiff / Caerdydd
CF15 7QZ
Tel / Ffon - 029 20196161

Should you wish to take your complaint further, if you are still unhappy with the decision after review, you can contact the:-

Information Commissioner's Office - Wales
2nd Floor,
Churchill House,
Churchill Way,
Cardiff,
CF10 2HH
Telephone: 029 2067 8400
fax: 029 2067 8399
email: [email address]

Yours sincerely

Julie Mann

Pencadlys Ymddiriedolaeth GIG Felindre
Swyddog Cyfathrebu a Chydymffurfiad
2 Cwrt Charnwood
Heol Billingsley
Parc Nantgarw
Caerdydd
CF15 7QZ

Ffon - 029 20316951
E-bost: [email address]
 A wnewch chi ystyried yr amgylchedd cyn argraffu’r neges hon
Velindre NHS Trust HQ
Communication and Compliance Officer
2, Charnwood Court
Heol Billingsley
Parc Nantgarw
Cardiff
CF15 7QZ

Tel - 029 20316951
Email: [email address]
 Please consider the environment before printing this email

show quoted sections

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